# Compare ConnectWise PSA vs ServiceNow 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare ConnectWise PSA and ServiceNow based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/107931-254088/ConnectWise-Manage-vs-ServiceNow

---

# ConnectWise PSA vs ServiceNow Features and Cost Comparison

Last updated March 30th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ConnectWise PSAServiceNow2/4 selected

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.1 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.5 (344)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

[## ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.1 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.8

Functionality

4.1

Ease of Use

3.7

Customer Service

3.7

Reviews Sentiment

Based on [273 reviews](#user-reviews)

Positive

216

Neutral

37

Negative

20

[## ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.5 (344)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

Starting Price

$100.00/month

Value-for-Money

4.1

Functionality

4.5

Ease of Use

4.2

Customer Service

4.3

Reviews Sentiment

Based on [344 reviews](#user-reviews)

Positive

321

Neutral

18

Negative

5

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

Highest Rated

### ISL Light

4.7 (779)

* * *

Starting Price

$34.90

Other,Per Month

Free Trial

Free Version

* * *

User rating

99%

of reviewers  
rated it above 4 stars

* * *

### Zoho Assist

4.7 (1,369)

* * *

Starting Price

₹480.00

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

97%

of reviewers  
rated it above 4 stars

* * *

### BOSSDesk

4.6 (139)

* * *

Starting Price

$29.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

99%

of reviewers  
rated it above 4 stars

* * *

### SysAid

4.5 (511)

* * *

Starting Price

Contact vendor for pricing

Free Trial

Free Version

* * *

User rating

92%

of reviewers  
rated it above 4 stars

* * *

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,595 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

66%Fit

Missing features

Feature ratings

Ticket Management

4.4

Real-Time Notifications

3.5

Customizable Fields

NA

Third-Party Integrations

5.0

Reporting/Analytics

2.8

\--%Fit

Missing features

Feature ratings

Ticket Management

4.5

Real-Time Notifications

NA

Customizable Fields

NA

Third-Party Integrations

NA

Reporting/Analytics

3.7

User satisfaction

User satisfaction

4.1

User reviews[273](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

Ease of use

3.7

Functionality

4.1

Value for money

3.8

Customer support

3.7

User satisfaction

4.5

User reviews[344](https://www.capterra.com/p/254088/ServiceNow/reviews/)

Ease of use

4.2

Functionality

4.5

Value for money

4.1

Customer support

4.3

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$100Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Made for companies that sell, service, and support technology- from managed service providers and cloud service providers to managed print, VOIP, VARs.

Best for

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

## User reviews

Pros & cons

JF

Jake F.

Second Line Sysadmin

> "The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7061504)

JF

Jake F.

Second Line Sysadmin

> "Additionally, many ticket options, such as ticket types and classifications, must be created manually, which can..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7061504)

JC

Julee C.

VP Client Services

> "It enables us to efficiently manage client requests, deliver timely support, and create documentation that not..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7008883)

DT

Danny T.

VP of Operations

> "Too many lurched products that were bolted on and not natively integrated."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7062078)

DD

Derek D.

vCIO

> "I like that ConnectWise PSA brings everything into one place, tickets, time tracking, projects, and billing."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662)

DT

Danny T.

VP of Operations

> "SOC team doesn’t use the PSA ticketing system at all."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7062078)

JC

Julee C.

VP Client Services

> "By moving to CW PSA, we were able to simplify our support department needs and ensure that we can consistently..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7008883)

TB

Thomas B.

Risk and Compliance Consultant

> "Also, if you are not hosting the instance yourself, getting backups is a real challenge."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304)

JJ

Joshua J.

Director

> "Workflows can do a lot, aligns to ITIL, can be built in a flexible way to support the needs of the business."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6831849)

VR

Verified Reviewer

Help Desk Manager

> "It looks really old and doesnt seem to have every really gone through a design change."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7053912)

EW

Eileen W.

Senior Business Analyst

> "It has many integrations across many softwares and highly customizable."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7119066)

AJ

Andrew J.

NOC Lead

> "there are aspects like pods that you can't control granularly on tickets."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6803774)

JC

Julee C.

VP Client Services

> "We have been using PSA for nearly 13 years, and it has transformed the way we manage our business by..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7008883)

KP

Kayli P.

Office Manager

> "I find that ConnectWise PSA makes more problems than helps with the companies finances."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6794441)

DD

Derek D.

vCIO

> "It helped us stay organized and improved our workflows, but there’s definitely room for improvement in areas..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662)

David H.

Account Manager

> "I find the program difficult for new hires to "jump in" on. "

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7016201)

VR

Verified Reviewer

Help Desk Manager

> "Its very easy to navigate, its intuitive and workflow rules or other items inside the system are very..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7053912)

VR

Verified Reviewer

Network and System Engineer

> "Some of the integrations were not very meaningful."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6814440)

TB

Thomas B.

Risk and Compliance Consultant

> "Connectwise support has also been one of the better supports in the MSP space."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304)

FP

Fernando P.

Administrative

> "The interface can be a bit overwhelming and takes time to get used to."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6445409)

TB

Thomas B.

Risk and Compliance Consultant

> "Tickets done in a way that makes sense with time tracking that is easy to use for the whole IT staff. "

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304)

AJ

Andrew J.

NOC Lead

> "complicated and outdated."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6803774)

TW

Tina W.

Technician

> "It has been one of the easiest in-office norms to acclimate to."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7061724)

AP

Andrew P.

It operations manager

> "The overcomplicated backend."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6806177)

DD

Derek D.

vCIO

> "It helped us stay organized and save time with its automation features."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662)

SY

Seth Y.

President

> "This year, I made a regrettable decision: we transitioned our entire tech stack to ConnectWise, moving away from..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5050105)

CK

Cassie K.

Owner, PSA Consultant

> "I've helped hundreds of MSPs find the value in their PSA by configuring it in the best way possible for their..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6584764)

MA

Mark A.

Director of Business Development

> "Integration with other customers' ticketing system is not available natively and requires costly 3rd party tools."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6062150)

VR

Verified Reviewer

Owner

> "The software's automation features have saved me time, allowing me to focus on growing my business."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6317389)

FB

Fran B.

Business Development

> "There are some issues with latency and ability to use product services when updates have been released."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5090168)

DD

Derek D.

vCIO

> "Overall, ConnectWise PSA has been a solid tool for managing our IT services."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662)

AV

ASHLEY V.

Office Manager

> "The cost was a little high in my opinion."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6635406)

AZ

Ana Z.

It Administrative

> "The intuitive interface and robust features make managing projects and clients a breeze."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6444533)

AY

Aleksandr Y.

Chief Operation Officer

> "Their billing structure, long contracts, and lack of a real partnership approach."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5082622)

EW

Eileen W.

Senior Business Analyst

> "If setup correctly it's a powerful tool! "

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7119066)

AY

Aleksandr Y.

Chief Operation Officer

> "They made several accounting mistakes internally and tried to get me to pay for their mistakes."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5082622)

JP

Jason P.

Consultant

> "Easy to use, simple learning curve in terms of configuration/implementation, godd support, great knowledgebase..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___6593530)

VR

Verified Reviewer

Business Consultant

> "You need to signup to trial different products which is slightly annoying."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4953917)

TB

Thomas B.

Risk and Compliance Consultant

> "It was my day to day work management platform and I have had very little complaints. "

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304)

ST

Serkan T.

Senior Systems Engineer

> "i dont know where to start, horrible support, arrogant technicians, you also need to fix the problem that they..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___4869021)

MT

Marek T.

CEO

> "The platform's extensive range of features and functionalities provided a robust solution for managing my..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4792940)

JD

Joshua D.

Tier 1 Helpdesk Technician

> "The format of the notes when there is a long email chain can become cumbersome to parse through as well."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3815697)

CK

Cassie K.

Owner, PSA Consultant

> "I like how focused ConnectWise PSA is around finance reporting."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6584764)

DC

Daryl C.

SVP, CTO

> "Implementation, support and security teams are incapable of understanding basic high security enterprise..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___3517207)

VR

Verified Reviewer

Business Development Representative

> "I really like the real time monitoring and remote management."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6242498)

RM

Roger M.

VP, COO

> "There are things that are limiting like the dashboard functionality, reporting, customer portal options,..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2780244)

MA

Mark A.

Director of Business Development

> "Setup was straightforward, CW has a great implementation team that works with your schedule and dives into the..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6062150)

Mitesh P.

Senior Executive Business Operations

> "Biggest con is there Help Desk Support system."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6215050)

MT

Micheal T.

Marketing Director

> "ConnectWise PSA makes work easier for us."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6282088)

Jason M.

Sales Manager

> "The CRM function and lack of proper Marketing capabilities"

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4052519)

AV

ASHLEY V.

Office Manager

> "Overall, I enjoyed using ConnectWise for all our client's needs."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6635406)

DB

Deborah B.

Quoting & Procurement

> "Tier 1 support is often very unhelpful, and it takes a while to get to Tier 2 sometimes."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3610861)

MT

Marek T.

CEO

> "With its continuous updates and support, ConnectWise PSA proved to be a valuable asset in managing and growing..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4792940)

CW

Christopher W.

IT manager

> "The administrative & management of the software is broken up in a way that can be confusing as well."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3608917)

CH

Christopher H.

Systems Engineer

> "I like how ConnectWise integrates other systems and applications to help keep lots of things in less windows."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5044613)

DB

Deborah B.

Quoting & Procurement

> "The KB is very basic and not ideal for an MSP. "

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3610861)

SG

Shaun G.

Manager, Managed IT

> "It's designed to be used by businesses like ours and meets nearly all our requirements without needing to be..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4815546)

PJ

Phil J.

CEO

> "If you have a billing question or issue, nobody there takes responsibility for it."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3814179)

AV

ASHLEY V.

Office Manager

> "I enjoyed the ease of the navigating through the site."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6635406)

BB

Brandon B.

VP of Operations

> "Some of the (relatively) newer features and modules, Change Management for example, are not as intuitive as the..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2786682)

VR

Verified Reviewer

Systems Engineer

> "Well known and trusted by my company and MSPs in general"

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6597543)

BH

Brian H.

Escalation Engineer

> "Level 1 support can be laughably bad at times."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3634786)

AS

Alastair S.

Customer Service Specialist

> "That said, we never make the jump because the grass isn't usually any greener and Connectwise PSA does offer so..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4328221)

EM

Emily M.

Communications Manager

> "Set up was a hassle, the user interface looks old, and it was too cluttered and non-customizable."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2898553)

VR

Verified Reviewer

Business Consultant

> "The experience seems a lot more 'complete' and is easy to understand."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4953917)

Angela H.

Office/Purchasing Manager

> "I wish they had had better advice on the setup between Connectwise and Quickbooks as it took a while to get..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2867759)

MW

Malith W.

Senior Systems Consultant

> "It's made my life easier a lot of times."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5085332)

NN

Nicholas N.

IT Project Manager

> "Which is done by the IT person usually first but the chat option can be tiresome sometimes."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3188175)

JD

Joshua D.

Tier 1 Helpdesk Technician

> "I enjoy the simplistic UI and how easy it is to navigate tickets and view everything you need to."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3815697)

Drew H.

Owner

> "Manage really lacks at: CRM/Sales and a few other items."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2787627)

LS

Lawrence S.

R&D Manager

> "The solution overall is great, nothing is perfect and it can most certainly improve on it's quirks."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4840710)

CM

Charlie M.

President

> "Sell way over does the quoting feature (adding in so much functionality, complexity and cost that it is..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2597152)

CW

Christopher W.

IT manager

> "It is scalable in a technical sense since it is cloud based, and it is affordable compared to other solutions."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3608917)

MG

Michael G.

President

> "The canned reported often lack some piece of information that we would like and they are not formatted properly..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2645621)

CA

Chris A.

COO

> "Support is quick and easy to access."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___5004920)

DP

Danielle P.

Admin Assistant

> "The cost to create a custom report is very high!"

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3006294)

DH

Donna H.

Director of Business Development

> "It provides great information to us and our clients."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4577114)

DL

Darrin L.

Client Engagement Manager

> "The lack of feature enhancements the last few years is noted. Since the sale of CW to Toma Bravo I don't believe..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2777703)

EA

Emily A.

Assistant Technical Services Leader

> "I like how the pages and dashboards are very customizable and views can be shared with the entire company."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2824674)

TS

Terry S.

CEO

> "No phone support"

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2793077)

[View Reviews](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

VR

Verified Reviewer

Software Developer and Consultant

> "Overall, ServiceNow has been an effective platform that streamlines operations and supports structured Change Management,..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821)

VR

Verified Reviewer

Knowledge Specialist

> "At times, especially as a beginner, it may be hard to navigate with all the various levels of a customer..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7052335)

VR

Verified Reviewer

Director

> "There is a big number of modules one can add to the platform, including software and hardware inventory, business..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963)

VR

Verified Reviewer

Software Developer and Consultant

> "The platform can be complex to manage, especially in Change Management where configurations can become cumbersome, and it can..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821)

JG

Justin G.

IT Specialist

> "ServiceNow offers robust ticketing with powerful automation and reporting, though initial setup and customization can be..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6857598)

NT

Nishant T.

Sr analyst

> "It is costly for SME firms When integrated to outlook, it produce too many auto mailers, which can disturb corporate user now..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6780060)

VR

Verified Reviewer

Customer Marketing Manager

> "ServiceNow helps our company organize, interpret and develop data using dashboards."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7054402)

GT

George T.

Operations Manager

> "The typing shortcuts usually used in other softwares have different functions that are misleading for example if you type..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6848174)

VR

Verified Reviewer

Software Engineer

> "Provides a simple interface that is consistent across all modules and allows end users to have a sikilar experience for all..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6820646)

YO

Yewande O.

HR Coordinator

> "Bugs and issues was difficult to resolve as it requires reaching out to customer support all the time"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7049544)

JG

Justin G.

IT Specialist

> "Streamlined ticket tracking, customizable workflows, strong automation, and easy integration with ITSM tools."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6857598)

TB

Thomas B.

Risk and Compliance Consultant

> "It feels less like buying a house and more like going to the hardware store and buying lumber and supplies. "

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664)

Sofia B.

Senior Test Engineer

> "It also allows for wide customization to create your own process flows and manage tickets for almost any internal process..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6676058)

SG

Shaun G.

Continuous Improvement Analyst

> "ServiceNow may be able to be customized in a way that makes it an overall better experience, but as a user from multiple..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6531246)

VR

Verified Reviewer

Software engineer

> "ServiceNow streamlines the complex workflows, in my customer support setup it helped me in creating a proper workflow of..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6637017)

JL

John L.

Automation Engineer

> "The links are long guids and hard for humans to understand vs something like jira."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764)

AK

Ahmed K.

Consultant Specialist

> "It serves as a highly integrated platform that connects all these functions, making it easier to track progress, resolve..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6734940)

SN

Suraj N.

Inside Product Specialist

> "sometimes when I have raised the HR ticket, the resolution provided is not upto the mark or is unsolved."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6458767)

RG

Roman G.

Sr. Manager, Internal Audit

> "It allows a good customization for different workflows, has connectivity to multiple applications and allows creating..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815)

RS

Robert S.

Data Analyst

> "Combining data from multiple tables/sources is not straightforward."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6550813)

RG

Roman G.

Sr. Manager, Internal Audit

> "Great experience, ServiceNow used as a ticketing tool for access provisioning, change management processes, as well as to..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815)

RK

Rishi K.

ITSM Consultant

> "Depending on the level of customisation required, servicenow can get expensive to implement."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6539189)

CtM

Cátia M.

ServiceNow Consultant

> "Additionally, its customizable workflows and reporting tools provide valuable insights, enabling organizations to make..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6525115)

JF

Javier F.

Partners Responsible

> "Integration with third-party applications can be challenging at times."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499587)

VR

Verified Reviewer

Director

> "Makes it easy to locate resources that are on the ground on a per-user basis as well, so it helps for risk management in..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963)

Naveen C.

Senior Technical Manager

> "Also customizing for specific enterprises is bit time consuming."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6640022)

NK

Norbert K.

Salesforce Analyst

> "It helps organize work, automates many processes, and supports team efficiency. Despite the initial learning curve, it..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6879747)

HW

Heather W.

Principal Compliance Specialist

> "I don’t think the ServiceNow GRC tool is the most user friendly compared to similar GRC tools such as Archer."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6536841)

Andrew R.

Cyber Security and Compliance

> "I loved how it allow easy ticket escalation and allowed collaboration with other departments."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7103624)

TB

Thomas B.

Risk and Compliance Consultant

> "Its junk if everyone on your teams are really new to it. "

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664)

JB

Jonathan B.

Digital Business Analyst

> "It's a very clean software, making it extremely transparent to all users on how to raise and track their cases while giving..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6437241)

AF

Alexia F.

CMO

> "The learning curve can be steep, and some features feel a bit overwhelming at first."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499574)

SN

Suraj N.

Inside Product Specialist

> "ability to unify and automate workflows across an organization, making it an incredibly powerful tool for enhancing..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6458767)

RG

Roman G.

Sr. Manager, Internal Audit

> "Company support website and its chat bot are not easy to search through or get relevant information."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815)

EP

Eduardo P.

Security Analyst Manager

> "Their platform is very open and customizable, allowing us to tailor workflows to our needs."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6777458)

VR

Verified Reviewer

Analytic Scientist

> "Initially, navigating the ServiceNow platform can be a challenge."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6741840)

MP

Mattia P.

IT Operations Manager

> "An excellent ticketing product, definitely the most famous, it allows for many integrations, many of which are already ready..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6867173)

JL

John L.

Automation Engineer

> "UI but it's hard to navigate."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764)

SM

Shreyash M.

Manager

> "Pretty reliable ticket and issue tracking system and can be very useful in managing all communication."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6849204)

SM

Shubham M.

Consultant

> "AI integration is still not the best."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6473118)

VR

Verified Reviewer

Analyst

> "I use it occasionally to enter tickets and it's pretty easy for me to track the progress. If anything changes, it notifies me..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6431623)

PH

Philip H.

Application Administrative Developer

> "Sometimes it can be to customizable."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6351976)

VR

Verified Reviewer

Senior Desktop Support Technician

> "Being able to link knowledge base, inventory systems, and ticketing systems in one stop is amazing."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6280551)

MW

Michael W.

Owner

> "Training curve for new employees can be a pain."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6667847)

MA

Misbah A.

Product and Manufacturing Engineer

> "ServiceNow has helped our company implement workflows for our processes that are hard or monotonous to manage."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6693819)

VR

Verified Reviewer

Logistics Specialist

> "A bit slow loading speed when there are multiple tabs open"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6129853)

CS

Cherif S.

HR Manager

> "It has seamless features that are very easy to apply so managing our IT has been easy and efficient."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7115433)

HH

Hassan H.

Cyber Security Analyst

> "Due to extensive feature it offers, sometimes its difficult to find appropriate section which we are looking for and its does..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3778804)

JR

Janessa R.

Product Marketing Manger

> "Improved user interface with streamlined dashboards that make it easy to get and give insight into work."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6842669)

DP

Dulsy P.

Project manager associate

> "Documentation ordering is not easy to understand the flow of product"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4720443)

NK

Norbert K.

Salesforce Analyst

> "It also integrates easily with other systems like Salesforce CRM for example"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6879747)

VR

Verified Reviewer

Azure Cloud Engineer

> "Interface can be cumbersome."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4992308)

RK

Rishi K.

ITSM Consultant

> "Servicenow is an integrated service management tool offering the entire ITIL lifecycle at your fingertips."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6539189)

RB

ROB B.

Operations Manager

> "Cost, it is not equitable for small businesses."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6191616)

VK

Virginia K.

IT Manager

> "The drag and drop feature is helpful .It's integration with other apps is seamless making the whole experience..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6756012)

VsrP

Vidya sagar reddy P.

Cloud Support Engineer

> "Its very complex with multiple development modules, sometimes its very heavy to load and it takes time opening few links."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3818089)

MS

Manon S.

Associate software engineer

> "It automatically routed service requests to the right team, speeding up our response times significantly."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6356329)

VR

Verified Reviewer

IT Systems Engineer II

> "The clunkiness of the product was discouraging."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___5086346)

VR

Verified Reviewer

Software engineer

> "ServiceNow is a great tool for any IT management it improves overall productivity by streamlining complex workflows."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6637017)

SS

Sudhir S.

CASS Lead

> "This led to a number of internal complaints as we had to requests the users to open new tickets for the same request."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4588741)

PP

Prachi P.

Manager

> "Effective and easy to use interface, with the ability to configure workflows to suit varying processes."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6834638)

UM

Uddipan M.

Data Engineering Manager

> "Sometimes UI response it bit slow which makes users to wait before form response."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3711774)

TB

Thomas B.

Risk and Compliance Consultant

> "It provides an incredibly flexible ticket and project platform. "

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664)

SN

Soumalya N.

Architect

> "Changes created by “Copy Change” can not be tracked separately"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3815836)

LS

Lewis S.

Systems and Network technician

> "Can be utilised with low knowledge on the application but also offers in-depth features that really benefit your service."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6438804)

SN

Soumalya N.

Architect

> "OOB baseline does not support some level of access control for change which it should have"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3815836)

Rohit M.

software development engineer

> "We have been using ServiceNow for ITSM and CSM modules from couple of years now, they are consistent and in every 6th month..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4869448)

Chetan T.

Customer Experience Director

> "Custom applications running on SNOW can be a little buggy at times."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3813097)

Andrew R.

Cyber Security and Compliance

> "It has a great user interface that is very easy to manipulate and learn from an end user perspective."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7103624)

SS

Sudhir S.

CASS Lead

> "In the past, we have had challenges in re-opening the service now tickets once they were closed in error."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4588741)

CS

Cherif S.

HR Manager

> "It is very intuitive and easy to use so new user with no technical skills do not struggle to navigate this tool."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7115433)

VR

Verified Reviewer

Mechanical Engineer

> "The self service portal is hard to use for tracking your requests."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4631061)

SD

Suzanne D.

Engineer

> "It integrates with a lot of other systems and has many other modules that can be added"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6727422)

UG

Utkarsh G.

Administrator

> "Sometimes there is some seconds latency in opening tickets, this needs improvement"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4523663)

VR

Verified Reviewer

Analytic Scientist

> "ServiceNow is useful for tracking tickets' status."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6741840)

AV

Ashish V.

Solution Architect

> "Its difficult to manage it through mobile devices."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3509462)

Naveen C.

Senior Technical Manager

> "I have been using since more than 5 years for Incident management and lifecycle of incidents and it really helped."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6640022)

Kavindu Githsara K.

System Specialist

> "However, its cost and complexity may be drawbacks for some users"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4389173)

SM

Shreyash M.

Manager

> "Has easy integration with multiple systems"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6849204)

VR

Verified Reviewer

Staff Engineer

> "There own resolution systems are slow sometimes"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3858620)

[View Reviews](https://www.capterra.com/p/254088/ServiceNow/reviews/)

## User interface

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)

4.09 (273)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)

4.46 (344)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

ConnectWise PSA

Top features

21/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/107931/ConnectWise-Manage/#features)

ServiceNow

18/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/254088/ServiceNow/#features)

### Recognition

No recognitions have been awarded to ConnectWise PSA

No recognitions have been awarded to ServiceNow

### Deployment & support

ConnectWise PSA

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ServiceNow

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ConnectWise PSA

-   By ConnectWise
-   Located in United States
-   Founded in 1982

ServiceNow

-   By ServiceNow
-   Located in United States
-   Founded in 2012

## Popular Comparisons

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[N-central](https://www.capterra.com/p/13803/N-central/)[4.12 (195)](https://www.capterra.com/p/13803/N-central/reviews/)

Contact vendor for pricing

Price

$1.75

4.1

Features

4.2

3.7

Ease of Use

3.9

[View full comparison](https://www.capterra.com/compare/13803-107931/N-central-vs-ConnectWise-Manage)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (344)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$100/month

Price

$39/month

4.5

Features

4.4

4.2

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-254088/Zendesk-vs-ServiceNow)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[4.29 (194)](https://www.capterra.com/p/163344/N-sight/reviews/)

Contact vendor for pricing

Price

$99/month

4.1

Features

4.2

3.7

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/107931-163344/ConnectWise-Manage-vs-N-sight)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (344)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$100/month

Price

$25/month

4.5

Features

4.7

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/202528-254088/Milvus-vs-ServiceNow)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/)

Contact vendor for pricing

Price

$29/month

4.1

Features

4.5

3.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/107931-170401/ConnectWise-Manage-vs-ITGlue)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (344)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$100/month

Price

$19/month

4.5

Features

4.3

4.2

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-254088/Freshdesk-vs-ServiceNow)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[Syncro](https://www.capterra.com/p/207618/Syncro/)[4.62 (147)](https://www.capterra.com/p/207618/Syncro/reviews/)

Contact vendor for pricing

Price

$129/month

4.1

Features

4.4

3.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/107931-207618/ConnectWise-Manage-vs-Syncro)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (344)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

$100/month

Price

$29/month

4.5

Features

4.3

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-254088/Freshservice-vs-ServiceNow)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[Atera](https://www.capterra.com/p/144309/Atera/)[4.55 (446)](https://www.capterra.com/p/144309/Atera/reviews/)

Contact vendor for pricing

Price

$129/month

4.1

Features

4.3

3.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/107931-144309/ConnectWise-Manage-vs-Atera)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (344)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/)

$100/month

Price

$199/year

4.5

Features

4.5

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/177094-254088/Supremo-Remote-Desktop-vs-ServiceNow)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)

Contact vendor for pricing

Price

$67/month

4.1

Features

4.5

3.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/107931-141792/ConnectWise-Manage-vs-Pulseway)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (344)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

$100/month

Price

$20/month

4.5

Features

4.5

4.2

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/227102-254088/JIRA-Service-Management-vs-ServiceNow)