# Compare LiveAgent vs Intercom 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare LiveAgent and Intercom based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/102188-134347/LiveAgent-vs-Intercom

---

# LiveAgent vs Intercom Features and Cost Comparison

Last updated April 21st, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

LiveAgentIntercom2/4 selected

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,757)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/)

[## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,757)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$15.00/month

Value-for-Money

4.6

Functionality

4.6

Ease of Use

4.6

Customer Service

4.7

Reviews Sentiment

Based on [1,757 reviews](#user-reviews)

Positive

1,704

Neutral

46

Negative

7

[## Intercom](https://www.capterra.com/p/134347/Intercom/)[4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting Price

$39.00/month

Value-for-Money

4

Functionality

4.4

Ease of Use

4.4

Customer Service

4.3

Reviews Sentiment

Based on [1,132 reviews](#user-reviews)

Positive

1,022

Neutral

74

Negative

36

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 6,607 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

84%Fit

High performer

Feature ratings

Single Sign On

4.9

Chat/Messaging

4.8

Real-Time Notifications

4.6

Real-Time Monitoring

5.0

Mobile Access

4.5

77%Fit

Feature ratings

Single Sign On

3.7

Chat/Messaging

4.6

Real-Time Notifications

4.4

Real-Time Monitoring

3.7

Mobile Access

4.3

User satisfaction

User satisfaction

4.7

User reviews[1,757](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Ease of use

4.6

Functionality

4.6

Value for money

4.6

Customer support

4.7

User satisfaction

4.5

User reviews[1,132](https://www.capterra.com/p/134347/Intercom/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.0

Customer support

4.3

Price starts from

Price starts from

$15Per User, Per Month

-   Free version
-   Free trial

Price starts from

$39Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

Best for

Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries.

## User reviews

Pros & cons

AS

Anamika S.

Designing Head

> "I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559)

AF

Alex F.

President

> "It seems a bit buggy. When you resolve a ticket it doesn't always refresh; you can only have one window open at a time, which I find extremely annoying as I'm used to working on..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7030887)

MESHVKUMAR P.

IT Associate

> "It really powerful omnichannel help desk solution that solve issue of supporting teams manage customer interactions more efficiently and improve response times."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7119041)

AP

Alyssa P.

VP of Customer Success

> "The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832517)

AV

Aman V.

Product Manager

> "It helps us to manage support tickets, live chats, social media questions with our customers."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260)

KV

Kiruluta V.

sales representative

> "The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses"

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7094278)

JM

Jordan M.

Sales Associate

> "I can concentrate emails, chats, calls, networks, and forms in a single tray, also counting on automation, gamification, and clear reports."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068)

AT

Aryan T.

Business Development

> "LiveAgent setup takes time, UI feels slightly cluttered at first, and some advanced features need a learning curve to use effectively."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7125290)

SK

Sourabh K.

Operations Analyst

> "The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6864796)

VkJ

Vaibhav kant J.

Founder’s office

> "The interface feels slightly outdated compared to some modern support tools, and it takes a little time for new users to understand all the features."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7109237)

NS

Natalia S.

Salesforce Developer

> "LiveAgent centralizes communications from multiple platforms, including live chat, email, phone calls and social media, making it easy to have all the information in one place and..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6814888)

BC

Bryan C.

Network Engineer

> "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6833737)

VR

Verified Reviewer

Business Development Executive

> "Their all-in-one communication tools make it easy for us to stay on top of customer messages—whether they come from email, social media, or our website—by bringing everything..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6821746)

AS

Anamika S.

Designing Head

> "The mobile app is boring and has Limited video conferencing tools available."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559)

Shivam A.

Business strategist

> "They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7085821)

EW

Evan W.

Member Services Manager

> "One thing it doesn't do that I wish it did was that when transferring a chat, if the person I'm trying to transfer to wasn't available that I could cancel the transfer and take..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832995)

IS

Ishant S.

Chief Marketing Officer.

> "The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029)

SK

Sonu K.

Business Development Manager

> "I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks from companies on..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159)

IS

Ishant S.

Chief Marketing Officer.

> "It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029)

ND

Noemi D.

Senior Financial Analyst

> "There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6790072)

JM

Jordan M.

Sales Associate

> "The function that I most like is being able to see what the client is writing before presenting it; these features rescued me from some unpleasant situations, as when a customer..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068)

SP

Sona P.

CRM Manager

> "Whereas the application can be used as a call center, direct responses to customers (features we don't use), contains elements we don't use and are unnecessary."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972)

Pushkar D.

MIS Analysis

> "Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494)

EM

Elliot M.

Field Service Engineer

> "One of the problems arising from the absence of refined permission settings for agents is that it is difficult to grant unique administrative access."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745)

SU

Stephane U.

Accounting IT Consultant

> "The system’s ability to centralize emails, chats, and tickets from multiple channels is a real advantage for support and consulting teams."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6854066)

NA

Noorul A.

Assistant Manager, Operations

> "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749581)

Pushkar D.

MIS Analysis

> "The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494)

JA

Jaime A.

Director Comercial

> "As of now the number of integrations is less than 300 which means that we may not be able to integrate with the certain specialized tools or platforms which our organization uses."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735)

RK

Rohit K.

Product Manager

> "As it handles a lot of enquiries and customer tickets just in a single platform which saves us a good amount of time and manpower effort also the automated responses are much more..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946)

TS

Tine S.

CEO

> "Too few function in basic package like more agents or call center."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6837846)

SP

Sona P.

CRM Manager

> "Intuitive operation and management of customer complaints, clear database, variable complaint handling options, open approach of the application developer, possibility to try the..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972)

MV

Monica V.

Operations and Administration Manager

> "Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6846120)

OT

Ojeleye T.

Guest Service Agent

> "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560436)

BS

Beatricia S.

Sales Specialist

> "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095)

JA

Jaime A.

Director Comercial

> "The ability to integrate with different supports such as the social media and the live chat has made LiveAgent to enhance the communication and increase its coverage in solving..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735)

LL

Lucas L.

Information Technology Manager

> "A functional limitation is the absence of an icon showing the number of unread messages."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747625)

KL

Kinga L.

Sales Manager

> "To better satisfy the needs of your customers, the built-in live chat tool allows you to handle their concerns and complaints about your services in near real-time."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053)

NG

Nathan G.

Company Owner

> "The mobile app is also slightly clunky compared to the desktop version."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222)

DVT

Dr. Vandana T.

DGM - Content Vertical

> "LiveAgent offers personalisation and customisation features with advanced reporting system for real time reporting and bringing in automation features for overall quality..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6482351)

AP

ASISH P.

Asst. Manger Sales

> "The instability of the platform from time to time the cases when it crashes or takes a long time to load."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747565)

RK

Rohit K.

Product Manager

> "The most interesting part of using Liveagent is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946)

KL

Kinga L.

Sales Manager

> "It lacks the consistency of email notifications, which could be a mistake given the current state of affairs."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053)

KC

Kathy C.

Associate Director IT

> "It provides support across multiple channels, including email, chat, social media, and phone. And improving response times and customer satisfaction."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411)

JC

Joseph C.

Webmaster

> "Chat widget javascript payload drags down Pagespeed scores. "

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6509661)

AS

Ankit S.

Software Engineer

> "We used to substitute between social mediaa and emails, but presently everything is in one area, and no ticket is ignored. When I had a few setup questions, the client's benefit..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6871690)

RK

Rohit K.

Product Manager

> "The informatis are limited and not enough to understand the improvements that are needed for a better customer experience."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946)

MN

Marietta N.

Administrative Assistant

> "LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560385)

MP

Maciej P.

Tech & Quality Assurance Specialist

> "Onboarding takes long, but we also connected our email server, which has 5 years of emails in the IMAP, so the processing is very slow, and had to focus on other tasks in the..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5047885)

AS

Ahmed S.

Project Engineer

> "I found the chat routing feature involving as it allowed for matching customer queries with the right team members cutting down on time and increasing efficiency."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751720)

RR

Raffaele R.

Technical service

> "Not perfect handling of multiple ticket merge."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6552416)

KM

Khawaja M.

HSE Advisor and Liftinng Appointed Person

> "The multi language support feature provided by LiveAgent has helped us to serve customers across the globe with effective communication irrespective of the language they..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749604)

EM

Elliot M.

Field Service Engineer

> "This has a negative impact on the delegation of tasks within the support team."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745)

SK

Sonu K.

Business Development Manager

> "Our business is also small but on the other hand we generally need to connect with our customers on a daily basis and it become a very hectic task for our support team to deal..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159)

YN

Yvonne N.

Technical Staff

> "Were it not for LiveAgent, I would be facing a lot of issues engaging with customers."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416394)

AV

Aman V.

Product Manager

> "It helps us to frequently connect with our clients and help us more to grow our business."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260)

BZ

Brandon Z.

Founder

> "For someone without an IT background, it was tougher to set up than I would've preferred with the twilio integration."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6383081)

MtN

Markéta N.

Customer Care Manager

> "Having a clear overview of work across departments and agents allows us to distribute tasks more evenly and avoid overload."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6860929)

KC

Kathy C.

Associate Director IT

> "Introduce security risks if not properly secured."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411)

BS

Beatricia S.

Sales Specialist

> "My response time is lightning fast every time a customer contacts me with a query or complaint. When customers visit our websites, they can ask us anything, and we can answer..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095)

Danielle S.

Senior Director Marketing Business Development

> "The option to recall an e-mail immediately after sending it was the feature I most missed while switching from Gmail."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4968985)

NG

Nathan G.

Company Owner

> "We now have email, live chat, WhatsApp, Instagram, and WooCommerce all tied together, which makes customer support much more efficient."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222)

MS

Marina S.

Customer Support Agent

> "I think that is missing the function to select more canned responses or predefined answers so you can edit the availability."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5019366)

RO

Raymond O.

Credit Officer

> "LiveAgent enhance customer service and real-time communications through live chat, call center and ticketing systems."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6542007)

RP

Ram P.

Senior Customer Support Engineer

> "It occasionally encounters technological issues including server failures and software glitches and is reliant on dependable internet access."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4889905)

Brittni Harpole C.

Customer Service Representative

> "In our customer support department, LiveAgent has given us the most glorious experience which has enabled us to offer our customers with refined support services."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6720352)

CH

Chen H.

Designer

> "The user interface is not friendly, and I wouldn't say I like the style."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6450548)

VR

Verified Reviewer

Administrative tech

> "Overall, it's freestyle go-to design, resourceful data and innovative platform provides availability to my companies needs ."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7001087)

CM

Clement M.

Digital Marketing Specialist

> "LiveAgent really makes problem resolution fast and the only downside I can say is the pricing which may not be favorable to small organizations"

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4994907)

KL

Kinga L.

Sales Manager

> "Because LiveAgent provides rapid responses to client concerns, it is ideal for businesses with websites that have a high volume of visitors and questions."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053)

SR

Sekar R.

Information Technology Manager

> "When having unstable internet connectivity,making live phone calls can be a challenge."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4998887)

OK

Omer K.

Customer Service Representative

> "I have loved the fact that LiveAgent allows us to deal with all client queries from all the different channels in just a single place in the endeavor to help them fastly and..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6382841)

David T.

Regional Sales Manager

> "Periodic lag and limited features compared to the desktop version sometimes hamper on-the-go support."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4983116)

MtN

Markéta N.

Customer Care Manager

> "LiveAgent gives us full control over our customer service and supports our commitment to delivering an excellent customer experience."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6860929)

AB

Ahmad B.

Opreations

> "Sometimes we have found technical glitches in fetching email from our external email server"

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5000316)

MM

Marvine M.

Store Assistant

> "Real-time chat and omnichannel support are the key advantages of using LiveAgent which enhance customer support leading to customer satisfaction."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6561898)

KW

Karl W.

Relationship Manager

> "It has long chat queues during peak hours which is a bit frustrating for our customers."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4939086)

BL

Ben L.

CTO

> "As a central platform for managing customer support cases, it was able to help improve response time and allow us to be more efficient."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6761270)

JB

Jyoti B.

sales Executive

> "To be honest, there are some issues related to internet connectivity and consumptions, which makes it slowness."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4868489)

VR

Verified Reviewer

Articled Assistant

> "Since all our communication is in one place our team can reply faster and work better."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7129407)

AH

Arianna H.

Director of Brand Experience

> "Unavailability of offline access is the only flaw subjected to LiveAgent."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4996963)

[View Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)

CM

Christopher M.

Content Marketer

> "I also like the ability to tag customers who report bugs or request features and send them an update email when we push a release that matches what..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6809084)

SS

Steve S.

Customer Service Platform Manager

> "We've switched from Zendesk so there a couple of things that Intercom hasn't quite caught up to speed with Zendesk for like nested attributes, a..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6793708)

DAVIS O.

Customer Support Team Lead.

> "The live chat is fast and responsive, and the ability to see user activity in real time adds a layer of context that makes support feel proactive..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6877432)

Rael D.

Head of Support

> "Our support team has established operating hours, and so if someone works outside of those hours, we don't want to give our customers the impression..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6873188)

GM

Gustavo M.

Manager

> "What I like most about Intercom is its ability to combine multiple customer service, marketing and sales tools into one platform, making direct and..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6537958)

AZ

Anastasia Z.

Customer Support Manager

> "at the moment there is no solution to register a japanese phone number because of the inflexibility of the provider. why hasn't a new provider been..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6852377)

AA

Aditya A.

Customer Service Representative

> "I like the live chat in Intercom, which allows me to respond to customer queries in real time and see their details in one spot."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6780595)

RG

Rafael G.

Analyst

> "Intercom doesn't offer as many integration options and some of their competitors. Because of that, one has to navigate through several tabs or pages."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6510040)

TA

Tim A.

Strategic Operations Director

> "We see better engagement and quicker resolution times when providers or partners need clarification especially as it relates to dosing guidelines or..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6850466)

AH

Anna H.

Litigation consulting

> "It may be hard to substantiate using if you are a small business considering the cost."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7074823)

Sofia B.

Head of Customer Success

> "From transparent, clear pricing to a sleek product that feels native to our app (even though we haven’t fully leveraged it) they are, in my opinion,..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6877496)

RM

Rick M.

Account Manager

> "The problem is that Intercom is not interested in providing customer service, so you will only get as far as their knowledge base and what their AI..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6551924)

Victor D.

Support, Analyst, QA

> "The customisation options, workflows/rules and the integrations truly help to make Intercom your own."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6876294)

MA

Mark A.

CTO

> "Email Sales Ninja back pointing out we clearly didn't ask for all the minimum commitments on pay as you go messages."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856)

Marc G.

Director

> "Fin can handle complex customer queries using natural language, significantly reducing the workload on support teams."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6882349)

MA

Mark A.

CTO

> "Changing support systems is hard, so think long and hard if you're willing to deal with a commission obsessed sales team."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856)

XB

Xenia B.

Marketing Manager

> "The variety of tools, the easy creation/navigation/use of segments, the customer service and how easy it is to find answers to any questions you may..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6845929)

NW

Nolan W.

Head of Sales

> "As a result, if there isn't an established practice, Support requests can be marked as Spam, which drives down our NPS."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6689391)

HR

Henrik R.

IT and support

> "Intercom’s AI functionality is truly impressive — it makes customer interactions smarter and more efficient right out of the box."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6819224)

JL

Jason L.

software engineer

> "the fee for intercom is bit high, for the ai answer, it charge $1 per answer, it's very expensive comparing to other ai tool"

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6695223)

SE

Sean E.

Client Services Manager

> "It also enables us to use AI to give tailored automatic responses to requests."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6843011)

DK

Deniz K.

Senior Manager Customer Care

> "It does require a lot of fine tunning to get a report you wish to have and that's very limiting."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6879146)

CM

Christopher M.

Content Marketer

> "I like the ability to save standard messages for various repeated support chats."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6809084)

CC

Cyrus C.

Creative Content Manager

> "Intercom is a very well made tool with lots of capabilities, but we often found it just set us up for failure as our customers would be upset by the..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6758748)

AP

Aleksandra P.

Marketing Specialist

> "What I really enjoy about Intercom is that I can reply instantly right on our website, so I don’t have to deal with multiple logins or emails."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6720224)

MA

Mark A.

CTO

> "Working with the sales team is like walking onto a used car lot in a shady part of town."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856)

HR

Henrik R.

IT and support

> "The intuitive interface allows for complex automation without requiring deep technical knowledge, which is a huge plus."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6819224)

SE

Sean E.

Client Services Manager

> "It can take quite a long time to get to grips with all the features and to use the software correctly."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6843011)

Carrie B.

Workforce Analyst

> "Intercom was easy to navigate from the end user standpoint, and it was easy overall to monitor from the WFM RTA perspective."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7078878)

HT

Haruki T.

Sr. ADR

> "While the automation of repetitive tasks is great, the messaging sometimes is a bit off or sounds robotic."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6662231)

SB

Samuel B.

CTO

> "It allows us to automate personalized messages, making our interactions feel more human while saving time."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6510694)

VD

Veronica D.

Administrator

> "One thing I dont like much is the fact that you cant block team mates from closing messages."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6763493)

IW

Isla W.

Customer Support Lead

> "It really helps our team stay organised and respond faster."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7129060)

VR

Verified Reviewer

Software QA Manager

> "It can also double up on some things like support ticket tracking and then doesn't play well with other software if you are already migrated into..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5048752)

DK

Deniz K.

Senior Manager Customer Care

> "Love Intercom, apart from the reports the ease to optimise Fin, help articles and workflows is great."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6879146)

AS

Arjan S.

CEO

> "I feel its a bit too expensive for early stage companies although they offer a generous discount."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6593194)

SON

Sheila Olivia N.

International Relations Officer

> "I like the AI FIN module which is faster in processing resolutions to customers and also the pricing of intercom is easier"

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6446602)

VR

Verified Reviewer

Support manager

> "The support is very low quality during emergency situations, so it is not a dependable tool for teams offering live customer support."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5072804)

MA

Marie A.

Customer Support Agent

> "The intercom has enabled us to manage more customer conversations better."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6843215)

SG

Shawn G.

Manager, Digital Customer Experience

> "First response time = Avg Wait, Response Time = Avg Hold, Time to Close = Handle Time). Once you start working with multiple Teams, the reporting..."

[See full review](https://www.capterra.com/p/134347/Intercom/#SoftwareAdvice___4848472)

JM

Joseph M.

Customer Concierge

> "Messaging is very secured that only the intended recipients can open the messages."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7014862)

IR

Igor R.

Customer Success Team Leader

> "Additionally, the UI lacks coherence, for instance, the dark mode is only available in the inbox and not in other sections."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6075243)

JM

Jessica M.

IT Manager and Client Success Partner

> "Furthermore, its customization options enable me to personalize communications to certain customer types or deliver targeted messages based on..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4762770)

Joseph P.

Marketing Manager

> "Can be a bit pricey when you have a very small team"

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6493819)

Pedro A.

Marketing & Growth Ops

> "Live chat & Chatbot features to do both support and automations (And the use of AI);- Help / Q&A Forums with all the questions and answers our..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5073115)

EA

Elise A.

Patient Navigator

> "Another downside is how overwhelming and difficult it can be to begin using."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6570892)

AB

Angelica B.

University Intern

> "A strong platform for consumer communication, Intercom has a lot of functions. Because of its real-time chat capabilities, businesses can interact..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803)

AB

Angelica B.

University Intern

> "Furthermore, setting up and modifying some complex features could call for technical know-how or support, which could be difficult for individuals..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803)

MV

Magdalena V.

Consultant

> "Knowledge base is easy to search in and content can be made in engaging manner, meaning your customer support specialists will have time to resolve..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6365807)

Jacob C.

Head of Customer Success

> "Additionally, the ticketing solution seems like an afterthought."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6299687)

JM

Jessica M.

Customer Service

> "Intercom has been an indispensable tool for managing our customer relationships and helping them grow."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6637928)

VR

Verified Reviewer

Software Engineer

> "However, they can work on improving their customer service, as when I got stuck in installation/setup, their replies to the tickets were quite late,..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4366983)

NW

Nolan W.

Head of Sales

> "It solves the main need of our business, which is to provide continued and fast support for our users."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6689391)

TA

Tahsim A.

Engineering lead

> "Intercom's functionalities are limited to Live Support and fall behind on other forms of Support and Help Center."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4838766)

EG

Emma G.

Head of Implementation

> "Intercom has allowed us to provide best in class support to our customers with ease."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6772788)

AM

Allison M.

Director of Training

> "Pricing structure is very challenging to understand."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6431171)

Lillian G.

Human Resources Generalist

> "Streamlining the process of submitting and responding to tickets, and developing automated tools to streamline and simplify our daily lives."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4962721)

MA

Mark A.

CTO

> "Me: Hey, you sent the wrong thing."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856)

Rahul B.

Cofounder/CTO

> "Intercom is a comprehensive suite of all applications you would need for support management, from live chat to help desk and ticket management."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4987732)

DM

Dale M.

Head of Product

> "Features are gated in a way that means you can't make a gradual increase as your customer base grows."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5026313)

AB

Angelica B.

University Intern

> "The strong analytics capabilities of Intercom enable data-driven decision-making by offering priceless insights into customer behavior."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803)

DC

David C.

Vice President

> "It is quite expensive very others competitors out there"

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6539563)

JM

Jessica M.

Customer Service

> "It has allowed us to build a more personalized and engaging experience for our customers."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6637928)

DM

Dale M.

Head of Product

> "Basic functionality is very expensive and we just can't justify the amount when there are other tools on the market with better functionality at..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5026313)

TB

Thomas B.

CEO

> "Furthermore, the ability to add-on features and functionality, such as WhatsApp integrate, was great to allow us to customize what we needed for our..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4863167)

AW

Allison W.

Head of Customer Success

> "The Jira integration doesn't give enough visibility into what's happening in Jira as well."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6220986)

Sofia B.

Head of Customer Success

> "Their AI tools and help center features are excellent, and everything feels incredibly intuitive."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6877496)

VR

Verified Reviewer

Associate Product Manager

> "They recently increased the pricing very much right now. While the product is great, the price isn't a great fit for SMBs and midmarket companies."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6190648)

MV

Magdalena V.

Consultant

> "Real-time communication and delivering personalised customer interactions are unbeatable."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6365807)

IR

Igor R.

Customer Success Team Leader

> "Most of the functions seem to be minimal viable products (MVPs) rather than full-fledged features."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6075243)

SE

Serena E.

Customer Support Manager

> "I love the rephrase AI options on conversations."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6865397)

Dylan C.

Software Developer

> "The main issue we had with Intercom was that the pricing was a little steep, especially as a small business."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6087601)

JM

Jessica M.

IT Manager and Client Success Partner

> "I really appreciate how Intercom can be coupled with other platforms such as Salesforce and Zendesk, which allows me to communicate with clients in..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4762770)

Emma B.

Senior Director Product Marketing

> "In addition to the holdup, additional issues have slowed down the operation of the customer support team."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4979129)

MH

Michelle H.

Senior Project Manager

> "Using Intercom to log all of our communications has allowed us to work more efficiently, which has allowed us to serve our customers better."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6008102)

IR

Igor R.

Customer Success Team Leader

> "Specifically, the customer engagement options are either limited or not functioning properly."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6075243)

VR

Verified Reviewer

CTO and General Manager

> "Intercom has a ton of features that go from a simple chat bubble to interact with your users, to email marketing tools and AI bots."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6033702)

VR

Verified Reviewer

CEO

> "You need to pay for many features (in our case Survey add-on) and even then, they don't give you a full feature that you paid for but a limited..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___3725865)

NW

Nolan W.

Head of Sales

> "It's incredibly easy to integrate directly into our product, and customers love and cite our rapid response time as one of the best features of our..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6689391)

AB

Angelica B.

University Intern

> "The price has been criticized by some customers as being too exorbitant in comparison to other options."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803)

[View Reviews](https://www.capterra.com/p/134347/Intercom/reviews/)

## User interface

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

4.68 (1,757)

4.51 (1,132)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

LiveAgent

31/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/102188/LiveAgent/#features)

Intercom

31/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/134347/Intercom/#features)

### Recognition

No recognitions have been awarded to LiveAgent

No recognitions have been awarded to Intercom

### Deployment & support

LiveAgent

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Intercom

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

LiveAgent

-   By QualityUnit
-   Located in United States
-   Founded in 2004

Intercom

-   By Intercom
-   Located in United States
-   Founded in 2011

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[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$39/month

Price

$0/month

4.4

Features

4.6

4.4

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/134347-144040/Intercom-vs-Tidio-Chat)

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,757)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

vs

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

$15/month

Price

$69/month

4.6

Features

4.3

4.6

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/102188-113540/LiveAgent-vs-Bitrix24)

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/)

vs

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,817)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

$39/month

Price

$50/month

4.4

Features

4.3

4.4

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/134347-157279/Intercom-vs-Dynamics-365)