# Compare Neon CRM vs Blackbaud Raiser's Edge NXT 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Blackbaud Raiser's Edge NXT and Neon CRM based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/102088-247647/NeonCRM-vs-Blackbaud-Raiser-s-Edge-NXT --- # Blackbaud Raiser's Edge NXT vs Neon CRM Features and Cost Comparison Last updated March 30th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Blackbaud Raiser's Edge NXTNeon CRM2/4 selected [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[4.2 (416)](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews/) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.3 (609)](https://www.capterra.com/p/102088/NeonCRM/reviews/) [## Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[4.2 (416)](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews/) Starting Price Contact vendor Value-for-Money 3.7 Functionality 4.1 Ease of Use 3.9 Customer Service 4.1 Reviews Sentiment Based on [416 reviews](#user-reviews) Positive 357 Neutral 40 Negative 19 [## Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.3 (609)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting Price $99.00/month Value-for-Money 4.3 Functionality 4.2 Ease of Use 4.1 Customer Service 4.3 Reviews Sentiment Based on [609 reviews](#user-reviews) Positive 543 Neutral 39 Negative 27 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,332 reviews from nonprofit crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 75%Fit Feature ratings Donation Tracking 4.2 Donor Management 4.1 Contact Management 3.9 For Nonprofits 3.9 Fundraising Management 3.7 78%Fit High performer Feature ratings Donation Tracking 4.4 Donor Management 4.4 Contact Management 4.1 For Nonprofits 4.3 Fundraising Management 4.1 User satisfaction User satisfaction 4.2 User reviews[416](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews/) Ease of use 3.9 Functionality 4.1 Value for money 3.7 Customer support 4.1 User satisfaction 4.3 User reviews[609](https://www.capterra.com/p/102088/NeonCRM/reviews/) Ease of use 4.1 Functionality 4.2 Value for money 4.3 Customer support 4.3 Price starts from Price starts from \-- - Free version - Free trial Price starts from $99Flat Rate, Per Month - Free version - Free trial Best for Best for We serve the entire social good community, which includes nonprofits, foundations, companies, education institutions, healthcare organizations, and the individual change agents who support them. Best for Neon CRM empowers small to midsize nonprofits to make and maintain personal connections that drive growth by unifying all of your supporter data and automating your outreach. ## User reviews Pros & cons VR Verified Reviewer Development Coordinator > "The web view is a nice touch for those that need to access data quickly, while the database view is nice for staff who need..." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___6809764) LC Lidia C. Development Director > "The biggest downside of Raiser’s Edge NXT is the cost. While it offers powerful tools and robust functionality, it can be a..." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___6854479) JW Jocelyn W. Grant Systems and Development Coordinator > "Raiser's edge allowed for very complex reports which allowing user quite a bit of flexibility when deciding how to input..." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___6825892) VR Verified Reviewer Development Coordinator > "Raiser's Edge is complicated and it can be confusing and time consuming to try and pull all the data that you're looking for." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___6809764) LC Lidia C. Development Director > "It’s a comprehensive solution that helps us stay organized, build stronger relationships with donors, and ultimately further..." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___6854479) CT Chase T. President and CEO > "The price for the product was very expensive so we had to switch companies as soon as our contract ended." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___7117940) VR Verified Reviewer Development Coordinator > "That was partially true - NXT provides web-based access to a visually pleasing version of your current database." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___6809764) SB Stephanie B. Event planner > "The event management part of it is a bit clunky and confusing as well." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___6800944) EF Elias F. Donor relations and Database coordinator > "It works almost as a CRM, and it is possible to register every interaction with the donors." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___6827715) SB Stephanie B. Event planner > "It hasn’t been a large learning curve and I came in with zero experience. " [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___6800944) EF Elias F. Donor relations and Database coordinator > "It is a great system to manage not only donations but also communications with donors." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___6827715) MD Michelle D. Director of Communications > "Not intuitive at all - which is unfortunate, when so many programs these days are taking advantage of AI learning." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___6686692) LC Lidia C. Development Director > "The platform is incredibly powerful when it comes to donor management, reporting, and strategic fundraising." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___6854479) SH Sheila H. Stewardship coordinator > "expensive program that our office does not even know how to fully use. would like more individualized training and support..." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___6012607) KL Kaisa L. Donor Officer > "I appreciate RE NXT's ability to organize and process complex information." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___6835685) HJ Heather J. Donor Relations Manager > "I feel like most of their products do not live up to expectations or maybe ours are not used at the best of abilities and..." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___4865941) LN Lisa N. CTO > "The online courses offered by blackbaud are phenomenal for helping get everything set up" [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___6846075) LP Leland P. Director of Grants Development > "They insisted we missed the timeline to unsubscribe and demanded a very expensive fee for the following period." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___6156831) CT Chase T. President and CEO > "It was fairly easy to navigate all the details of reach donor." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___7117940) WB Whit B. Senior Director of Marketing and Communications > "Because we have such a long history and so much historical data with RE, we can not really shop around for new products..." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___3607849) KL Kaisa L. Donor Officer > "Raiser's Edge NXT is the perfect balance between delicate and dynamic." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___6835685) SH Sheila H. Stewardship coordinator > "blackbaud is always trying to sell things to make the use of their products more efficient but we already spend a lot of..." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___6012607) LN Lisa N. CTO > "The refresh each summer is a pretty intuitive process and course management is easy to roll over as well." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___6846075) VR Verified Reviewer Senior Director of Marketing and Development > "Response to customer service requests can be spotty, at best." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___4870885) JO Jayne O. Digital communications technology specialist > "As they continue to evolve access and manipulation of data will be a great experience." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___6761430) AC Aiden C. Software Support Team Lead > "Unfortunately it doesn't do the trick for larger nonprofits- it's limited in it's functioning capabilities, and the API's..." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___4271215) LC Lidia C. Development Director > "Running reports is super easy, too!" [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___6854479) RD Rhonda D. Church Culture Consultant > "In fact, often it took me much longer to find a client then it should have." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___4874671) JO Jayne O. Digital communications technology specialist > "Very good can’t wait to see what it’ll be like with more features." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___6761430) TS Teresa S. Director of Development > "Raiser's Edge NXT has a lot to offer but it is expensive and there are a few features that are not available, such as..." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___4229873) VR Verified Reviewer Senior Director of Marketing and Development > "The ease of use of the webview for frontline fundraisers is one of the best things for our team." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___4870885) JE Jordan E. Director of Individual Giving > "There is some difficulty with reporting and pulling information out of the database, which can be problematic." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___3489201) RD Rhonda D. Church Culture Consultant > "I like how it displayed and gave a good overview of donations. " [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___4874671) SH Sheila H. Stewardship coordinator > "not user friendly for regular office employee." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___6012607) TC Tina C. Director of Development and Communications > "Has a lot of features and bells and whistles." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___4848642) EZ Eric Z. Director of Advancement > "Sometimes a query can be difficult to run based on what has been entered in the database." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___4410109) CC Curtis C. Director of Advancement Services > "Blackbaud Raiser's Edge NXT is an efficient and effective way to manage a donor database." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___4365804) LB Lisa B. Development Director > "The customer service was horrible; I was constantly being tossed around from rep to rep, and in the end, I had to figure..." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___3829183) JD James D. Senior Pastor > "It has consistently been a vital tool in tracking donor and constituent relationships." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___4600068) IT Iris T. Constituent reporting analyst > "List, import and reporting are not adequate as the database view. Although SKI API is available, not all of the data point..." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___2888308) KP Katrina P. consultant > "There is a lot of capability with NXT and its visually more digestible than classic Raiser's Edge." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___3885729) RD Rhonda D. Church Culture Consultant > "I found the use of this very basic." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___4874671) MB Meir B. Development Associate > "This can be good if you are starting out in it, as you can set a standard of how to keep data, and it doesn't give employees..." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#GetApp___3095808) RW Roberta W. Prospect Research Analyst > "Chat agents can be abrasive at times." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___3536565) ME Momen E. SF Admin > "It was very straightforward and easy to navigate unlike more modern CRMs that have overwhelming functionality." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___3554672) KR Kevin R. Director of Advancement > "This company used to be the best in the business but got too big and stopped caring about their customer and focuses only on..." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___2983969) EP Elizabeth P. Director of Technology > "The NXT version is far superior to earlier versions." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___4581017) IT Iris T. Constituent reporting analyst > "RE NXT is a web view that is not as fully integrated as the database view." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___2888308) EZ Eric Z. Director of Advancement > "I like the powerful queries and reports." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___4410109) KR Kevin R. Director of Advancement > "This is true all the way from the sales level, customer service, billing and deceitful renewal tactics. " [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___2983969) AC Aiden C. Software Support Team Lead > "It's easy to learn and intuitive, and has decent reporting functionality" [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___4271215) KR Kevin R. Director of Advancement > "Be sure to read the fine print in every document you receive from this dishonest vendor." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___2983969) IT Iris T. Constituent reporting analyst > "The availability of ResearchPoint on dashboard is great feature for prospect management team." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___2888308) JG Josh G. Founder and CEO > "The pricepoint for Raiser's Edge and complexity is too much for all small organizations and even most midsize organizations." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___2164216) BR Brent R. Operations Manager > "The webview of RENXT gives my development team an easy to use interface that they can access from anywhere on their phones..." [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#SoftwareAdvice___2651566) VR Verified Reviewer Development Associate > "Many features on the database view are not easy to use (or non-existent) in NXT" [See full review](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#Capterra___2702168) [View Reviews](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews/) KC Kate C. Project Coordinator > "We use Neon CRM to manage donor relationships, track engagement, and support our fundraising campaigns. Once the system is set up, the automation and reporting features..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124) LT Linden T. Executive Director > "You cannot (1) send invoices for members to pay within NeonCRM, so we are using a 3rd-party solution for that. Nor can you (2) make a credit card surcharge mandatory." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050387) GD Galen D. Director of Operations > "Value for money, donor management, user interface, donor communications, connection to bank via NeonPay, flexible reporting, continual release of new features and..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7071097) AA Amanda A. Operations Manager > "Donor profile pages are very disjointed and messy - I have to dig to find the info I need as it is spread across different tabs and not all of the categories are easily..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673) KS Kaitlyn S. Executive Director > "NeonOne makes donor and membership management straightforward and efficient, both within the CRM and through its integration with the website, they work well together so..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095848) KC Kate C. Project Coordinator > "Another major limitation is the lack of a reliable mobile app, which makes it difficult to manage donor information or check updates when away from a computer." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124) HP Hild P. Program Director > "Having all data (ticketing & donation) in a one place where data can be pulled out in any combination for review and planning makes running my arts organization more..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7054465) CR Christy R. Director of Operations > "Additionally, we recently migrated away from Neon at the request of a consultant who was taking over our reporting. Though I informed our Neon account rep of this..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___7031400) JL Julia L. Administrative Consultant > "We went from keeping track of our donors in an Excel sheet to using Neon CRM, and it has helped us keep better track of our growing donor community." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7107959) CH Cathy H. Director of Membership > "There are a few things that I find inexplicable, such as the individuals within an organization, called a company in Neon, being in alphabetical order by first name (with..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7103404) MR Mary R. Assistant Administrator > "I appreciate having all of the donor data in one place with the ability to send letters, emails, create campaigns and manage events." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7071154) AA Amanda A. Operations Manager > "Quite basic, does not allow for as much customization of reports and fields as I would like." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673) AA Amanda A. Operations Manager > "Would prefer the donor profile pages and reports to be cleaner and more directly linked for easier use but I can flip back and forth or open teh database in multiple..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673) JE Jennifer E. CPA > "Looking over years and years of notes from different employees trying to maintain our database and repeatedly the comment was "this system is clunky" and it seems the..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6820473) RD Rachel D. Development Director > "It offers useful features for my role, has good customer service, offers helpful resources, and is continuously coming out with improvements for the platform." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7114042) SF Sarah F. ED > "Also, they try to push you into using their payment portal by making it onerous to import soft credits." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7062032) SC Sarah C. Manager > "Our team at the SEG Foundation relies on Neon CRM for donor management, and it has truly elevated our ability to steward resources responsibly." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7028306) NT Nicole T. Development Coordinator > "I don't love Neon's donation forms because I wish they were more customizable." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7096797) JP Judy P. Board Treasurer > "On top of that NeonOne provides many webinars and online guides to help you manage the database and get the most of the various features it offers." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7097418) CR Christy R. Director of Operations > "Customer service is lacking and has been since we onboarded years ago. Though we pay for chat support, it's rarely available." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___7031400) JP Judy P. Board Treasurer > "The QBO sync works very well and provided you set up your mapping to match your books it makes updating your accounting records very easy. Although we don't use all the..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7097418) VR Verified Reviewer Director > "They have few resources for educational systems and managing alumni." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7053992) KC Kate C. Project Coordinator > "The fundraising campaign features are particularly helpful because you can build larger campaigns and structure them with smaller subcampaigns underneath them." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124) EC Eli C. development specialist > "Also, their reporting feature can be burdensome, particularly their donor and donation reports." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6879941) CG Channing G. Membership, Volunteer and Development > "Neon One has streamlined our donor management and fundraising efforts, allowing our team to focus more on our mission and community impact." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7023656) SS Susan S. Box Office Manager > "There are a few features that don't work the way that I want or expect them to work." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7051141) KC Kate C. Project Coordinator > "The platform also includes strong security and permission settings through different user accounts, which helps protect sensitive donor information." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124) BA Brianna A. Communications Manager > "More specifically, there are a lot of limitations to what integrated fields are useable." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6820559) JH Jenyl H. Director of Finance and Operations > "Ease of use for several employees with completely different roles (finance vs marketing), better mass email platform that what we used prior, upload was easy, customer..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050362) CR Christy R. Director of Operations > "Instead, we've had to send emails and wait days for a response." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___7031400) CH Cathy H. Director of Membership > "The monthly cost for my nonprofit organization is affordable and I love that it has integrated event management and email capability." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7103404) DH Daisy H. Executive Assistant > "The data is inconsistent because of the required suffix and the site is hard to navigates when creating things like event." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6724050) JW Jessica W. Education Director > "We've enjoyed the ability to grow with the platform and streamline parts of our data entry and engagement tracking. While there are still features we haven’t fully..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6847022) KS Kathryn S. Grants and Events Manager > "The ticket sales aspect is difficult to set up." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7055599) AA Amanda A. Operations Manager > "Pre-existing reports are nice, though I would like to be able to create more custom reports for our orgs specific needs." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673) MD Matt D. Fundraiser > "Due to challenges I am $2000 below my fundraising goal and continue to receive complaints from potential donors." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6794907) CB Carolyn B. Program-Development Director > "Having almost all of the critical data in one place and the ability to run reports, create forms for data collection, and track funding efficiently." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6606418) MD Matt D. Fundraiser > "Inconsistent, unreliable, inaccessible and cumbersome for both fundraiser and potential donors." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6794907) GD Galen D. Director of Operations > "I also love the integration with QuickBooks Online and the integration with Windfall (a wealth screening tool)." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7071097) Sarena C. Executive Director > "Reports and customization aren’t always straightforward, and it takes some time to learn." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6876791) EF Emma F. Operations Manager > "I appreciate that they have a large team who is constantly working to build the product and sometimes wish they would focus more on UX than creating new features." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050442) SH Samantha H. Membership Cooridinator > "My main gripe is that the system is not the most intuitive." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050487) JK Julia K. Fund Development Manager > "Love how user-friendly it is for fundraiser and fund development staff, the custom fields are also so helpful and the customer support during the onramp process was super..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7007502) NT Nancy T. CEO > "Not worth it to us anymore when they doubled our cost. When we canceled our account, they said they'd charge another 3 months ($300) because apparently we'd agreed to..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6254897) SH Samantha H. Membership Cooridinator > "What really stood out to me was their customer support: whenever I ran into something confusing or needed help figuring things out, their team was responsive, patient,..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050487) JE Jennifer E. CPA > "Using this software isn't meant for a finance person...and I'm not really sure what kind of professional they had in mind when they developed this system." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6820473) BA Brianna A. Communications Manager > "I can get all types of information and easily present it to my boss, the board, potential major donors, etc." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6820559) HF Hannah F. Operations and Community Relations Manager > "Not having this feature limits Neon CRM's functionality, especially because we often have companies register for events, and this always has to be done manually if the..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___5006200) CH Cathy H. Director of Membership > "We don't currently do a lot of fundraising campaigns, but I like that we have that capacity should we choose to use it." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7103404) MS Maya S. Executive Director > "The Neon One Academy seems to have most of the information I need to navigate and learn but it does not keep track of where I left off in the training modules so I am..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6085923) JW Jessica W. Education Director > "Over the past three years, we’ve gradually expanded our use of Neon CRM—starting with Membership, then adding Volunteers, Events, and more." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6847022) RS Randy S. Founder > "The weird complex "payout" system where I could never find the name of who the payee was!" [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6443231) KC Kate C. Project Coordinator > "This helps keep engagement organized without constant manual tracking." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124) AD Adrienne D. Executive Director > "I can't think of any company that allows this. If you register with the same email, it should tell them that they already have an account and to recover their account..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___5082033) Sarena C. Executive Director > "It’s helped us stay organized, track our donors and volunteers better, and manage the details that used to get lost." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6876791) RS Randy S. Founder > "The lack of support for website learning and the general dismissal of our small organization's problems." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6443231) TM Tom M. Office Manager > "I still consider myself a relatively new client and I am still learning, and as I continue to get to know the system better and better, I keep finding new ways that are..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7051097) TS Tiffany S. Fundraising and Communications Manager > "Ticketing function was not working, couldn't get help for over a week, by then it was too late." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6500501) ND Natasha D. Producing Artistic Director > "Staff can work more efficiently, and engagement with donors is easier to track and analyze." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050343) MS Maya S. Executive Director > "I am the only employee in a nonprofit that has over 200 members so much of my time is spoken for and though I need to give Neon CRM time and attention, I feel guilty..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6085923) JP Judy P. Board Treasurer > "NeonCRM offers the core functions we need to manage our non-profit." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7097418) RS Randy S. Founder > "Customer service was slow and non-responsive to my specific questions. " [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6443231) KS Kaitlyn S. Executive Director > "Overall, our entire team enjoys using NeonOne, and it has been a significant step forward in improving our operations and capacity as a nonprofit." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095848) MD Michael D. Admin > "What ever you do, do not use this CRM as it will be quite painful if you make the migration." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6648711) KS Kaitlyn S. Executive Director > "The tools available within NeonOne have helped us be more strategic and confident in how we approach fundraising." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095848) AD Adrienne D. Executive Director > "I do not like that customers/donors can set up an unlimited number of accounts in the system with the same email address." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___5082033) JL Julia L. Administrative Consultant > "It's been a reliable program to keep our donor database updated through the years." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7107959) MB Melissa B. Development Director > "I also don't like that thank you letter templates aren't able to be individualized or edited at all." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6066722) Miranda T. Accounting and HR Coordinator > "I appreciate that we can save money by utilizing one software to handle our donor needs rather than using multiple platforms." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6874059) BB Becky B. National Director of Development and Communications > "Often times I need a very quick question answered to move forward, and I'm delayed by several days becasue I have to schedule a call." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6067094) Miranda T. Accounting and HR Coordinator > "I appreciate the workflows that enable my team to concentrate on other tasks and ensures a great donor experience." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6874059) EP Emily P. director > "also merging from other donation platforms and having to delete duplicates was time consuming." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6107067) SS Susan S. Box Office Manager > "I like that they are always making updates and respond to user requests for new or improved features." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7051141) CW Caitlin W. Data Manager > "I think they'll eventually be addressed because Neon really listens to feedback but, for example, the fact that there isn't an alias field that is search bar accessible..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6066322) SF Sarah F. ED > "I also like that you can search by name from any page." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7062032) JP Joey P. Executive Director > "No real way to contact user support rather than email tickets via the automated online assistant." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6066273) NT Nicole T. Development Coordinator > "This helps prevent data entry errors." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7096797) CW Caitlin W. Data Manager > "I created a custom field for it but that's not search bar accessible." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6066322) SS Shannon S. Director of Development and Engagement > "I think my favorite piece so far has been how customizable the forms are." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7103255) LC Liz C. Development Director > "The emails feature is not near the quality of MailChimp or Action Network so we do all our newsletter emails and targeted emails off this platform." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___3491754) [View Reviews](https://www.capterra.com/p/102088/NeonCRM/reviews/) ## User interface 4.15 (416) 4.33 (609) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Blackbaud Raiser's Edge NXT 43/50 - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Ad hoc Reporting - AI Copilot - API - Calendar Management - Campaign Management - Campaign Planning - Campaign Segmentation - Committee Management - Contact Database - Contact Management - Credit Card Processing - CRM - Customer Database - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Data Import/Export - Document Storage - Donation Tracking - Donor Management - Electronic Payments - Email Management - Email Marketing - Email Templates - Email Tracking - Event Management - Forms Management - For Nonprofits - Fundraising Management - Generative AI - Grant Management - Interaction Tracking - Membership Management - Mobile Access - Real-Time Notifications - Registration Management - Reminders - Reporting & Statistics - Social Media Integration - Summary Reports - Task Management - Task Scheduling - Third-Party Integrations - Volunteer Management - Web Forms [See all features](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/#features) Neon CRM Top features 50/50 - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Ad hoc Reporting - AI Copilot - API - Calendar Management - Campaign Management - Campaign Planning - Campaign Segmentation - Committee Management - Contact Database - Contact Management - Credit Card Processing - CRM - Customer Database - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Data Import/Export - Document Storage - Donation Tracking - Donor Management - Electronic Payments - Email Management - Email Marketing - Email Templates - Email Tracking - Event Management - Forms Management - For Nonprofits - Fundraising Management - Generative AI - Grant Management - Interaction Tracking - Membership Management - Mobile Access - Real-Time Notifications - Registration Management - Reminders - Reporting & Statistics - Social Media Integration - Summary Reports - Task Management - Task Scheduling - Third-Party Integrations - Volunteer Management - Web Forms [See all features](https://www.capterra.com/p/102088/NeonCRM/#features) ### Recognition No recognitions have been awarded to Blackbaud Raiser's Edge NXT No recognitions have been awarded to Neon CRM ### Deployment & support Blackbaud Raiser's Edge NXT Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Neon CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Blackbaud Raiser's Edge NXT - By Blackbaud - Located in United States - Founded in 1981 Neon CRM - By Neon One - Located in United States - Founded in 2000 ## Popular Comparisons [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[4.15 (416)](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews/) vs [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[4.55 (1,382)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Contact vendor for pricing Price $119/month 4.1 Features 4.3 3.9 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/2698-247647/DonorPerfect-Fundraising-Software-vs-Blackbaud-Raiser-s-Edge-NXT) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (609)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[4.55 (1,382)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) $99/month Price $119/month 4.2 Features 4.3 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/2698-102088/DonorPerfect-Fundraising-Software-vs-NeonCRM) [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[4.15 (416)](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews/) vs [Donorbox](https://www.capterra.com/p/156860/Donorbox/)[4.80 (624)](https://www.capterra.com/p/156860/Donorbox/reviews/) Contact vendor for pricing Price $0/month 4.1 Features 4.6 3.9 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/156860-247647/Donorbox-vs-Blackbaud-Raiser-s-Edge-NXT) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (609)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [Givebutter](https://www.capterra.com/p/172048/Givebutter/)[4.75 (871)](https://www.capterra.com/p/172048/Givebutter/reviews/) $99/month Price $0 4.2 Features 4.5 4.1 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/102088-172048/NeonCRM-vs-Givebutter) [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[4.15 (416)](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews/) vs [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[4.66 (1,286)](https://www.capterra.com/p/131207/Bloomerang/reviews/) Contact vendor for pricing Price $125/month 4.1 Features 4.3 3.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/131207-247647/Bloomerang-vs-Blackbaud-Raiser-s-Edge-NXT) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (609)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[4.66 (1,286)](https://www.capterra.com/p/131207/Bloomerang/reviews/) $99/month Price $125/month 4.2 Features 4.3 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102088-131207/NeonCRM-vs-Bloomerang) [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[4.15 (416)](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews/) vs [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.59 (405)](https://www.capterra.com/p/97513/DonorSnap/reviews/) Contact vendor for pricing Price $50/month 4.1 Features 4.3 3.9 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/97513-247647/DonorSnap-vs-Blackbaud-Raiser-s-Edge-NXT) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (609)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/)[4.57 (935)](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews/) $99/month Price Contact vendor for pricing 4.2 Features 4.4 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/102088-111128/NeonCRM-vs-Bonterra-Guided-Fundraising) [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[4.15 (416)](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews/) vs [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Contact vendor for pricing Price €61/month 4.1 Features 4.3 3.9 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/113540-247647/Bitrix24-vs-Blackbaud-Raiser-s-Edge-NXT) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (609)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.59 (405)](https://www.capterra.com/p/97513/DonorSnap/reviews/) $99/month Price $50/month 4.2 Features 4.3 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/97513-102088/DonorSnap-vs-NeonCRM) [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[4.15 (416)](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews/) vs [Keela](https://www.capterra.com/p/154358/Keela/)[4.33 (282)](https://www.capterra.com/p/154358/Keela/reviews/) Contact vendor for pricing Price $160/month 4.1 Features 4.0 3.9 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/154358-247647/Keela-vs-Blackbaud-Raiser-s-Edge-NXT) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (609)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [Glue Up](https://www.capterra.com/p/134209/Glue-Up/)[4.50 (191)](https://www.capterra.com/p/134209/Glue-Up/reviews/) $99/month Price Contact vendor for pricing 4.2 Features 4.4 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/102088-134209/NeonCRM-vs-Glue-Up)