--- title: "Best Free Call Center Software Solutions 2026 | Capterra" description: "Find and compare the 2026 best free Call Center software solutions, using our interactive tool to quickly narrow your choices based on businesses like yours." source_url: "https://www.capterra.com/call-center-software/s/free/" page_type: "subcategory" language: "en" --- # Best Call Center Software for free Written by Andrew Blair Andrew is an analyst with over 4 years in CRM, marketing, and customer support software, plus AI. His insights draw on 150,000+ verified Capterra reviews and nearly 3,000 buyer interactions. [See full bio and all articles](https://www.capterra.com/resources/author/andrew-blair/). [4.4 (470)](https://www.capterra.com/p/158704/3CX/reviews/) [Capterra Shortlist](https://www.capterra.com/call-center-software/#shortlist) 3CX is an all in one call center solution for calls & chats. Includes advanced call queues, reporting, recording, and CRM integration [Learn more about 3CX](https://www.capterra.com/p/158704/3CX/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [4.8 (5)](https://www.capterra.com/p/168692/star2billing/#reviews) A call center suite offering inbound & outbound IVR, predictive dialling, voice broadcasting and press 1 transfers for lead generation. [Learn more about DialerAI](https://www.capterra.com/p/168692/star2billing/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [4.8 (14)](https://www.capterra.com/p/173066/Call-Center-Applications/reviews/) Hosted Call Center Applications built to our customer's needs. Proprietary sip trunk technology that delivers higher contact rates. [Learn more about Dialing Innovations Call Center Application Suite](https://www.capterra.com/p/173066/Call-Center-Applications/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Webex Suite](https://www.capterra.com/p/237272/Webex/) [4.4 (8405)](https://www.capterra.com/p/237272/Webex/reviews/) Cloud-based collaboration suite combining meetings, messaging, calling, polling, webinars, whiteboarding, and video messaging in one. [Learn more about Webex Suite](https://www.capterra.com/p/237272/Webex/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3494)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 81% recommend this product [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Bitrix24 is the world’s leading call center and CRM software. More than 15 million companies use our platform every day. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [4.5 (833)](https://www.capterra.com/p/136189/Salesforce/reviews/) Save time and reduce costs with innovations that reimagine your customer relationships. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CallHippo](https://www.capterra.com/p/159578/CallHippo/) [4.4 (695)](https://www.capterra.com/p/159578/CallHippo/reviews/) [Capterra Shortlist](https://www.capterra.com/call-center-software/#shortlist) Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more. [Learn more about CallHippo](https://www.capterra.com/p/159578/CallHippo/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) [4.4 (566)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Twilio Flex provides businesses with a powerful, flexible, and easy-to-use contact center solution. [Learn more about Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (112) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Blended Call Center Call Logging Call Monitoring Call Recording Call Routing Call Scripting Call Transfer Caller ID Contact Management CRM Dashboard Generative AI Inbound Call Center IVR Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Reporting/Analytics Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Call Recording Software](https://www.capterra.com/call-recording-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[IVR Software](https://www.capterra.com/ivr-software/)[Online CRM Software](https://www.capterra.com/online-crm-software/)[Telephony Software](https://www.capterra.com/telephony-software/)[Speech Analytics Software](https://www.capterra.com/speech-analytics-software/)[Contact Center Software](https://www.capterra.com/contact-center-software/) I'm looking for Call Center Software that is: [For Small Businesses](https://www.capterra.com/call-center-software/s/small-businesses/) How to choose the right Call Center Software? [Read our Buyer's Guide](https://www.capterra.com/call-center-software/#buyers-guide-content)