# Call Center Software with AI Copilot 2026 | Capterra > Explore the top Call Center software with AI Copilot in 2026. Compare verified user ratings and reviews to discover the perfect fit for your business size, needs, and industry. Source: https://www.capterra.com/call-center-software/features/721-virtual-assistant --- # Best Call Center Software with AI Copilot For more information consult our [Call Center Buyers Guide](#buyers-guide-content) [4.4 (4071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Zendesk offers a fully integrated call center built right into its support platform. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 81% recommend this product [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/) Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email. [Learn more about Nextiva](https://www.capterra.com/p/175788/Nextiva/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 84% recommend this product [## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [4.5 (816)](https://www.capterra.com/p/136189/Salesforce/reviews/) Save time and reduce costs with innovations that reimagine your customer relationships. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) [4.5 (732)](https://www.capterra.com/p/132852/Talkdesk/reviews/) Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. [Learn more about Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 84% recommend this product [## CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more about CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/) Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations. [Learn more about Five9](https://www.capterra.com/p/132405/Five9/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) [4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy. [Learn more about Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Genesys Cloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement. [Learn more about Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics Filter (65) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Blended Call Center Call Logging Call Monitoring Call Recording Call Routing Call Scripting Call Transfer Caller ID Contact Management CRM Dashboard Generative AI Inbound Call Center IVR Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Reporting/Analytics Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad I'm looking for Call Center Software that is: [Free](https://www.capterra.com/call-center-software/s/free/)