# Call Center Software with Call Monitoring 2026 | Capterra > Explore the top Call Center software with Call Monitoring in 2026. Compare verified user ratings and reviews to discover the perfect fit for your business size, needs, and industry. Source: https://www.capterra.com/call-center-software/features/3633-call-monitoring --- # Best Call Center Software with Call Monitoring For more information consult our [Call Center Buyers Guide](#buyers-guide-content) [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) [Capterra Shortlist](https://www.capterra.com/call-center-software/shortlist/) 3CX is an all in one call center solution for calls & chats. Includes advanced call queues, reporting, recording, and CRM integration [Learn more about 3CX](https://www.capterra.com/p/158704/3CX/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [4.4 (4071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Zendesk offers a fully integrated call center built right into its support platform. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/) [Capterra Shortlist](https://www.capterra.com/call-center-software/shortlist/) AI-powered call center software for customer-centric teams. Easily integrate with 250+ CRMs and other business tools to grow your busin [Learn more about Aircall](https://www.capterra.com/p/184709/Aircall/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.8 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) [Capterra Shortlist](https://www.capterra.com/call-center-software/shortlist/) DialedIn call center software automates and optimizes operations with seamless integration and flexible pricing for every business. [Learn more about DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 85% recommend this product [4.6 (18)](https://www.capterra.com/p/128915/Microcall/reviews/) Call queue reporting solution that complements a full-service call center solution by providing essential visibility at a lower cost. [Learn more about Microcall](https://www.capterra.com/p/128915/Microcall/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [4.6 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) A full-suite of call center tools & reporting to coordinate your communications across marketing, sales, & customer service teams. [Learn more about CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 82% recommend this product [4.7 (1753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Capterra Shortlist](https://www.capterra.com/call-center-software/shortlist/) Award-winning call center and help desk software, now UP TO 75% OFF. Easy to use from day one. Start for free with a 30-day trial.  [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 88% recommend this product [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) [Capterra Shortlist](https://www.capterra.com/call-center-software/shortlist/) Simplify and manage customer interactions anywhere, anytime, and via any channel over the internet with Zoho Voice Contact Center. [Learn more about Zoho Voice](https://www.capterra.com/p/251900/Zoho-Voice/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system. [Learn more about Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) Our products include: Auto Dialer, Cloud Phone System, Progressive Dialer, CRM & Lead Management, and Email & SMS Marketing Automation. [Learn more about Ricochet360](https://www.capterra.com/p/141932/Ricochet/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (346) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Blended Call Center Call Logging Call Monitoring Call Recording Call Routing Call Scripting Call Transfer Caller ID Contact Management CRM Dashboard Generative AI Inbound Call Center IVR Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Reporting/Analytics Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad I'm looking for Call Center Software that is: [Free](https://www.capterra.com/call-center-software/s/free/)