# Call Center Software with Generative AI 2026 | Capterra > Explore the top Call Center software with Generative AI in 2026. Compare verified user ratings and reviews to discover the perfect fit for your business size, needs, and industry. Source: https://www.capterra.com/call-center-software/features/2098-ai-content-creation --- # Best Call Center Software with Generative AI For more information consult our [Call Center Buyers Guide](#buyers-guide-content) [4.8 (106)](https://www.capterra.com/p/146524/Shelf/reviews/) Shelf is a cloud-based knowledge management software that helps organizations eliminate bad data & ensure accurate AI model responses. [Learn more about Shelf](https://www.capterra.com/p/146524/Shelf/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 93% recommend this product [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Bitrix24 is the world’s leading call center and CRM software. More than 15 million companies use our platform every day. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/) Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email. [Learn more about Nextiva](https://www.capterra.com/p/175788/Nextiva/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 84% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) [4.5 (732)](https://www.capterra.com/p/132852/Talkdesk/reviews/) Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. [Learn more about Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 84% recommend this product [## Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) [4.5 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. [Learn more about Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 86% recommend this product [## Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) [4.9 (101)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) [Capterra Shortlist](https://www.capterra.com/call-center-software/shortlist/) Squaretalk is an all-in-one contact center platform that increases lead engagement, contact rates, team performance and personalization [Learn more about Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 93% recommend this product [## Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (91)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels. [Learn more about Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CallShaper](https://www.capterra.com/p/157494/CallShaper/) [4.9 (16)](https://www.capterra.com/p/157494/CallShaper/reviews/) An optimized contact center solution. Includes customizable IVR,AI, QA, scripting, intuitive interface, robust reporting and much more! [Learn more about CallShaper](https://www.capterra.com/p/157494/CallShaper/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Doocti](https://www.capterra.com/p/185355/Doocti/) [4.8 (12)](https://www.capterra.com/p/185355/Doocti/reviews/) Tevatel's doocti is an application which integrates your communication channels with Your Helpdesk, CRM, and Other Key Tools. [Learn more about Doocti](https://www.capterra.com/p/185355/Doocti/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## contactSPACE](https://www.capterra.com/p/141507/contactSPACE/) [4.8 (11)](https://www.capterra.com/p/141507/contactSPACE/reviews/) contactSPACE is a powerful outbound contact solution that seamlessly integrates with other contact center platforms. [Learn more about contactSPACE](https://www.capterra.com/p/141507/contactSPACE/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (39) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Blended Call Center Call Logging Call Monitoring Call Recording Call Routing Call Scripting Call Transfer Caller ID Contact Management CRM Dashboard Generative AI Inbound Call Center IVR Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Reporting/Analytics Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad I'm looking for Call Center Software that is: [Free](https://www.capterra.com/call-center-software/s/free/)