# Page 8 | Best Call Center Software 2026 | Capterra > Page 8 - Find the top Call Center software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/call-center-software --- # Best Call Center Software - Page 8 [## Kaleyra](https://www.capterra.com/p/190037/Kaleyra-Hexa/) [4.5 (2)](https://www.capterra.com/p/190037/Kaleyra-Hexa/#reviews) Cloud-native CPaaS enabling programmable messaging, voice, video, and AI-driven customer engagement via APIs. [Learn more about Kaleyra](https://www.capterra.com/p/190037/Kaleyra-Hexa/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## tele-LOOK](https://www.capterra.com/p/211107/tele-LOOK/) [4.5 (2)](https://www.capterra.com/p/211107/tele-LOOK/#reviews) Instant live video support for service teams. Fix technical issues remotely. Basic version from €0.  [Learn more about tele-LOOK](https://www.capterra.com/p/211107/tele-LOOK/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Castel Contact Center](https://www.capterra.com/p/175777/Castel-Call-Center/) [4.5 (2)](https://www.capterra.com/p/175777/Castel-Call-Center/#reviews) Castel's call center solutions empower you with LIVE speech analytics driving real-time agent compliance and call center revenue. [Learn more about Castel Contact Center](https://www.capterra.com/p/175777/Castel-Call-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Hibot](https://www.capterra.com/p/183920/Hibot/) [4.5 (2)](https://www.capterra.com/p/183920/Hibot/#reviews) All your WhatsApp, Facebook Messenger and Instagram chats on a single platform, balancing between multiple agents. [Learn more about Hibot](https://www.capterra.com/p/183920/Hibot/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Vivocha](https://www.capterra.com/p/143056/Vivocha/) [4.5 (2)](https://www.capterra.com/p/143056/Vivocha/#reviews) Vivocha.com, the Next Generation Customer Interaction platform: Video, Voice, Chat, and Collaboration tools [Learn more about Vivocha](https://www.capterra.com/p/143056/Vivocha/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## OneContact CC](https://www.capterra.com/p/151354/OneContact-CC/) [4.5 (2)](https://www.capterra.com/p/151354/OneContact-CC/#reviews) OneContact CC is a multimedia call center solution, IP-based, offering a complete and integrated communications management for voice, [Learn more about OneContact CC](https://www.capterra.com/p/151354/OneContact-CC/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## SAP Service Cloud](https://www.capterra.com/p/227370/SAP-Service-Cloud/) [4.5 (2)](https://www.capterra.com/p/227370/SAP-Service-Cloud/#reviews) Bridge the gap between front-office engagements and back-office processes to create a unified service experience with SAP Service Cloud [Learn more about SAP Service Cloud](https://www.capterra.com/p/227370/SAP-Service-Cloud/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## BounceHelp](https://www.capterra.com/p/153005/Bouncehelp/) [4.5 (2)](https://www.capterra.com/p/153005/Bouncehelp/#reviews) Install BounceHelp callback widget to decrease website bounce rate and increase purchase conversion. Convert visitors into phone calls [Learn more about BounceHelp](https://www.capterra.com/p/153005/Bouncehelp/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Qfiniti](https://www.capterra.com/p/172345/Qfiniti/) [4.5 (2)](https://www.capterra.com/p/172345/Qfiniti/#reviews) Call center and workforce optimization software that helps businesses enhance back-office performance via employee engagement tactics. [Learn more about Qfiniti](https://www.capterra.com/p/172345/Qfiniti/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Amtelco Contact Center Software](https://www.capterra.com/p/91489/Infinity/) [4.5 (2)](https://www.capterra.com/p/91489/Infinity/#reviews) Call and contact center software built for hospitals, healthcare, answering services, and modern businesses. [Learn more about Amtelco Contact Center Software](https://www.capterra.com/p/91489/Infinity/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Click2Coach](https://www.capterra.com/p/76428/Click2Coach/) [4.3 (2)](https://www.capterra.com/p/76428/Click2Coach/#reviews) Click2Coach: an WFO suite including call recording, performance management, quality monitoring, desktop, data and speech analytics. [Learn more about Click2Coach](https://www.capterra.com/p/76428/Click2Coach/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## neXorce](https://www.capterra.com/p/95939/neXorce/) [4.0 (2)](https://www.capterra.com/p/95939/neXorce/#reviews) Call Center Real Time Reporting Software via software to drive devices to display real time KPI's to call center managers and agents. [Learn more about neXorce](https://www.capterra.com/p/95939/neXorce/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Mida Attendant Console Pro](https://www.capterra.com/p/229848/Mida-Attendant-Console-Pro/) [4.0 (2)](https://www.capterra.com/p/229848/Mida-Attendant-Console-Pro/#reviews) Say goodbye to stressed receptionists and frustrated customers. Deliver a superior customer experience with ease. [Learn more about Mida Attendant Console Pro](https://www.capterra.com/p/229848/Mida-Attendant-Console-Pro/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Intermedia Contact Center](https://www.capterra.com/p/203140/Intermedia-Contact-Center/) [4.0 (2)](https://www.capterra.com/p/203140/Intermedia-Contact-Center/#reviews) Deliver fast, personalized support anywhere with Intermedia® Contact Center—an AI-powered omnichannel customer engagement platform. [Learn more about Intermedia Contact Center](https://www.capterra.com/p/203140/Intermedia-Contact-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Contaque](https://www.capterra.com/p/126745/Contaque/) [4.0 (2)](https://www.capterra.com/p/126745/Contaque/#reviews) Blended contact center solution with IVR, ACD, and predictive dialing capabilities. [Learn more about Contaque](https://www.capterra.com/p/126745/Contaque/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## C-Zentrix](https://www.capterra.com/p/143094/C-Zentrix/) [3.5 (2)](https://www.capterra.com/p/143094/C-Zentrix/#reviews) C-Zentrix is an advanced call center platform with AI tools, ACD, call recording, and mobile support for seamless customer service. [Learn more about C-Zentrix](https://www.capterra.com/p/143094/C-Zentrix/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Emmerre Dialer](https://www.capterra.com/p/210977/Emmerre-Dialer/) [3.5 (2)](https://www.capterra.com/p/210977/Emmerre-Dialer/#reviews) Software per call center [Learn more about Emmerre Dialer](https://www.capterra.com/p/210977/Emmerre-Dialer/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## PBXact](https://www.capterra.com/p/213663/PBXact/) [3.0 (2)](https://www.capterra.com/p/213663/PBXact/#reviews) Call center management solution that helps businesses record or monitor calls & collaborate with clients/team members via conferencing. [Learn more about PBXact](https://www.capterra.com/p/213663/PBXact/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Curious Thing](https://www.capterra.com/p/187676/Curious-Thing/) [3.0 (2)](https://www.capterra.com/p/187676/Curious-Thing/#reviews) Voice AI assistants for businesses of all sizes, powered by proprietary conversational AI technology & OpenAI's ChatGPT. [Learn more about Curious Thing](https://www.capterra.com/p/187676/Curious-Thing/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Neyox.ai](https://www.capterra.com/p/10031455/Neyox-ai/) [5.0 (1)](https://www.capterra.com/p/10031455/Neyox-ai/#reviews) Neyox.ai is a voice AI platform automating inbound/outbound calls with human-like intelligence for customer support operations. [Learn more about Neyox.ai](https://www.capterra.com/p/10031455/Neyox-ai/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## StringeeX](https://www.capterra.com/p/203231/StringeeX/) [5.0 (1)](https://www.capterra.com/p/203231/StringeeX/#reviews) Customer support platform that lets you connect with customers on any channel (phone, Video call, chat, email, social). [Learn more about StringeeX](https://www.capterra.com/p/203231/StringeeX/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Whisbi](https://www.capterra.com/p/131994/Whisbi/) [5.0 (1)](https://www.capterra.com/p/131994/Whisbi/#reviews) Whisbi is a global provider of a mobile-first conversational commerce platform designed to combine live video, chat, voice and chatbot [Learn more about Whisbi](https://www.capterra.com/p/131994/Whisbi/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Cloud Call Centre](https://www.capterra.com/p/214746/Cloud-Call-Centre/) [5.0 (1)](https://www.capterra.com/p/214746/Cloud-Call-Centre/#reviews) Cloud-based predictive dialler application with inbound, blended capabilities. Quality VoIP, Unified Comms & PCI DSS Call Recording. [Learn more about Cloud Call Centre](https://www.capterra.com/p/214746/Cloud-Call-Centre/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Jaro](https://www.capterra.com/p/10022456/Jaro/) [5.0 (1)](https://www.capterra.com/p/10022456/Jaro/#reviews) Jaro is a cloud-based solution that helps businesses analyze call center chats to provide compliance, sales, and service insights. [Learn more about Jaro](https://www.capterra.com/p/10022456/Jaro/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## VIER](https://www.capterra.com/p/197861/VIER/) [5.0 (1)](https://www.capterra.com/p/197861/VIER/#reviews) Call and center software, powered by AI, to orchestrate in- and outbound voice calls, email, chat, customer feedback, workforce, etc. [Learn more about VIER](https://www.capterra.com/p/197861/VIER/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## InterDialog UCCS](https://www.capterra.com/p/143587/InterDialog-UCCS/) [5.0 (1)](https://www.capterra.com/p/143587/InterDialog-UCCS/#reviews) ID Cloud is an AI-powered contact center software platform unifying voice, email, chat, social media & video into one single interface. [Learn more about InterDialog UCCS](https://www.capterra.com/p/143587/InterDialog-UCCS/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Join Intake](https://www.capterra.com/p/10045512/Join-Intake/) [5.0 (1)](https://www.capterra.com/p/10045512/Join-Intake/#reviews) Join Intake is AI voice receptionist software that answers calls 24/7, captures intake details, and routes to the right team. [Learn more about Join Intake](https://www.capterra.com/p/10045512/Join-Intake/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Selmo](https://www.capterra.com/p/266370/Selmo/) [5.0 (1)](https://www.capterra.com/p/266370/Selmo/#reviews) Selmo is a cloud auto dialer software for call centers and businesses, which can boost your calling speed by 3 times.  [Learn more about Selmo](https://www.capterra.com/p/266370/Selmo/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Enreach Omnichannel](https://www.capterra.com/p/216448/Omnichannel-Contact-Center/) [5.0 (1)](https://www.capterra.com/p/216448/Omnichannel-Contact-Center/#reviews) Cloud-based and AI-enabled software managing customer communication channels like phone, chat, email, and SMS on one platform. [Learn more about Enreach Omnichannel](https://www.capterra.com/p/216448/Omnichannel-Contact-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Bonga Cloud](https://www.capterra.com/p/10013972/Bonga-Cloud/) [5.0 (1)](https://www.capterra.com/p/10013972/Bonga-Cloud/#reviews) Elevate your customer service with a cloud-based call center software to enhance customer experience leveraging on cutting-edge tech. [Learn more about Bonga Cloud](https://www.capterra.com/p/10013972/Bonga-Cloud/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Web Callback](https://www.capterra.com/p/10017290/Web-Callback/) [5.0 (1)](https://www.capterra.com/p/10017290/Web-Callback/#reviews) Voxolib's Web Callback platform enhances online sales, reduces abandonment rates, and enables human interaction with website visitors. [Learn more about Web Callback](https://www.capterra.com/p/10017290/Web-Callback/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CallScripter Synergy](https://www.capterra.com/p/155475/CallScripter/) [5.0 (1)](https://www.capterra.com/p/155475/CallScripter/#reviews) Awaken Scripting is a Web-based application allowing for the development of scripts and workflows to support any contact centre process [Learn more about CallScripter Synergy](https://www.capterra.com/p/155475/CallScripter/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## OpenTouch Enterprise Cloud](https://www.capterra.com/p/221637/OpenTouch-Enterprise-Cloud/) [5.0 (1)](https://www.capterra.com/p/221637/OpenTouch-Enterprise-Cloud/#reviews) Unified communications solution that helps businesses with instant messaging, call recording, content sharing & other functionalities. [Learn more about OpenTouch Enterprise Cloud](https://www.capterra.com/p/221637/OpenTouch-Enterprise-Cloud/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Solgari](https://www.capterra.com/p/127814/Solgari-Cloud-Communications/) [5.0 (1)](https://www.capterra.com/p/127814/Solgari-Cloud-Communications/#reviews) Solgari enhances Microsoft Teams with AI-driven customer engagement solutions. [Learn more about Solgari](https://www.capterra.com/p/127814/Solgari-Cloud-Communications/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CallerDesk](https://www.capterra.com/p/240898/CallerDesk/) [5.0 (1)](https://www.capterra.com/p/240898/CallerDesk/#reviews) Callerdesk is a cloud voice communication platform which helps Businesses to setup Virtual Call centre all over the world for enabling [Learn more about CallerDesk](https://www.capterra.com/p/240898/CallerDesk/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## eleveo Workforce Optimization](https://www.capterra.com/p/92461/CallREC/) [5.0 (1)](https://www.capterra.com/p/92461/CallREC/#reviews) Eleveo provides effective, simplified solutions for complex contact center problems, using modern frameworks and cloud native tech. [Learn more about eleveo Workforce Optimization](https://www.capterra.com/p/92461/CallREC/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## MiaRec](https://www.capterra.com/p/69539/MiaRec/) [5.0 (1)](https://www.capterra.com/p/69539/MiaRec/#reviews) AI-native conversation intelligence platform for contact centers helping improve CX, reduce churn, and uncover revenue opportunities. [Learn more about MiaRec](https://www.capterra.com/p/69539/MiaRec/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## TelTel](https://www.capterra.com/p/173707/TelTel/) [5.0 (1)](https://www.capterra.com/p/173707/TelTel/#reviews) TelTel is a call center management solution that streamlines the entire flow of inbound/outbound calls. [Learn more about TelTel](https://www.capterra.com/p/173707/TelTel/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Smiddle Agent Scripting](https://www.capterra.com/p/163937/Smiddle/) [5.0 (1)](https://www.capterra.com/p/163937/Smiddle/#reviews) Smiddle Scripting is software that helps contact center agents quickly find the information they need for a clear and quick response. [Learn more about Smiddle Agent Scripting](https://www.capterra.com/p/163937/Smiddle/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Hydra](https://www.capterra.com/p/173480/Hydra/) [5.0 (1)](https://www.capterra.com/p/173480/Hydra/#reviews) The WebRTC ACD without physical infrastructures. Accessible via any device. Work from the office, home or anywhere in the world. [Learn more about Hydra](https://www.capterra.com/p/173480/Hydra/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## SimboConnect](https://www.capterra.com/p/10019886/SimboConnect/) [5.0 (1)](https://www.capterra.com/p/10019886/SimboConnect/#reviews) SimboConnect is a front-office workflow automation platform. It triages patient requests to automate and prioritize tasks & workflows. [Learn more about SimboConnect](https://www.capterra.com/p/10019886/SimboConnect/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Cirrus Contact Center](https://www.capterra.com/p/204580/Cirrus-Contact-Center/) [5.0 (1)](https://www.capterra.com/p/204580/Cirrus-Contact-Center/#reviews) Omni-channel contact centre solution [Learn more about Cirrus Contact Center](https://www.capterra.com/p/204580/Cirrus-Contact-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CCC.uno](https://www.capterra.com/p/10024724/CCC-uno/) [5.0 (1)](https://www.capterra.com/p/10024724/CCC-uno/#reviews) CCC.uno is a contact center software that helps debt collection agencies boost recovery rates with anti-blocking technology. [Learn more about CCC.uno](https://www.capterra.com/p/10024724/CCC-uno/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## 23shout](https://www.capterra.com/p/229285/23shout/) [5.0 (1)](https://www.capterra.com/p/229285/23shout/#reviews) Call outbound leads, manage team tasks, schedule and automate touch points, all from your browser. [Learn more about 23shout](https://www.capterra.com/p/229285/23shout/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Spechy](https://www.capterra.com/p/232886/Spechy/) [5.0 (1)](https://www.capterra.com/p/232886/Spechy/#reviews) Cloud-based platform that helps call centers manage business operations with sound recording, an IVR system, search, reports, and more. [Learn more about Spechy](https://www.capterra.com/p/232886/Spechy/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## NICE Nexidia](https://www.capterra.com/p/208064/Nexidia/) [5.0 (1)](https://www.capterra.com/p/208064/Nexidia/#reviews) NICE Nexidia comprises NICE Enlighten, Journey Analytics, Quality Management, Predictive Behavioral Routing, and Nexidia Analytics. [Learn more about NICE Nexidia](https://www.capterra.com/p/208064/Nexidia/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## TVox Omnichannel Contact Center](https://www.capterra.com/p/10013946/TVox-Omnichannel-Contact-Center/) [5.0 (1)](https://www.capterra.com/p/10013946/TVox-Omnichannel-Contact-Center/#reviews) Omnichannel Contact Management: voice, email, webchat, whatsapp, sms, video  [Learn more about TVox Omnichannel Contact Center](https://www.capterra.com/p/10013946/TVox-Omnichannel-Contact-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## assist365 - AI-powered Virtual Assistant](https://www.capterra.com/p/233013/assist365/) [5.0 (1)](https://www.capterra.com/p/233013/assist365/#reviews) Multilingual Conversational AI to deliver a human-like customer support services. Contact us for a free demo – hello@gnani.ai [Learn more about assist365 - AI-powered Virtual Assistant](https://www.capterra.com/p/233013/assist365/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Conquer](https://www.capterra.com/p/149576/DialSource/) [5.0 (1)](https://www.capterra.com/p/149576/DialSource/#reviews) We make it simple to plan, execute, & optimize every customer interaction directly where your team works in Salesforce or Dynamics 365. [Learn more about Conquer](https://www.capterra.com/p/149576/DialSource/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## SalesLens](https://www.capterra.com/p/10007257/SalesLens/) [5.0 (1)](https://www.capterra.com/p/10007257/SalesLens/#reviews) Maximize Sales Team Efficiency with AI-Driven Sales Call Analysis and Coaching. Use the next generation of AI to analyze call context [Learn more about SalesLens](https://www.capterra.com/p/10007257/SalesLens/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics Page 8 of 11 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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