# Page 7 | Best Call Center Software 2026 | Capterra > Page 7 - Find the top Call Center software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/call-center-software --- # Best Call Center Software - Page 7 [## Focus Contact Center](https://www.capterra.com/p/141548/Call-Center-Software/) [5.0 (4)](https://www.capterra.com/p/141548/Call-Center-Software/#reviews) Call Center Software - call recording, live monitoring, advanced reporting, multi-channel (phone, SMS, email, chat, webform, social). [Learn more about Focus Contact Center](https://www.capterra.com/p/141548/Call-Center-Software/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CyTrack](https://www.capterra.com/p/132757/CyCX/) [5.0 (4)](https://www.capterra.com/p/132757/CyCX/#reviews) Customer Experience & Omni Channel Contact Centre solution for cloud and on premise PBX solutions including Skype for Business [Learn more about CyTrack](https://www.capterra.com/p/132757/CyCX/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Sparrow](https://www.capterra.com/p/217419/Sparrow/) [5.0 (4)](https://www.capterra.com/p/217419/Sparrow/#reviews) Conversational AI Omnichannel Helpdesk Management Sales CRM Debt Collection Sentiment Analysis Customer 360 Seamless Integration [Learn more about Sparrow](https://www.capterra.com/p/217419/Sparrow/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Newfies-Dialer](https://www.capterra.com/p/152962/Newfies-Dialer/) [5.0 (4)](https://www.capterra.com/p/152962/Newfies-Dialer/#reviews) A call center suite offering inbound & outbound IVR, predictive dialling, voice broadcasting and press 1 transfers for lead generation. [Learn more about Newfies-Dialer](https://www.capterra.com/p/152962/Newfies-Dialer/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## ViaDialog](https://www.capterra.com/p/10003914/ViaFlow/) [5.0 (4)](https://www.capterra.com/p/10003914/ViaFlow/#reviews) AI cloud contact center for managing voice, chat, email & social media. Boost CX with automation, routing & CRM integration. [Learn more about ViaDialog](https://www.capterra.com/p/10003914/ViaFlow/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Zenith CRM](https://www.capterra.com/p/10018683/Zenith-CRM/) [5.0 (4)](https://www.capterra.com/p/10018683/Zenith-CRM/#reviews) AI CRM & & All In One Call Center Software with auto call/SMS/email, voicemail, and analytics for sales, service, marketing and backend [Learn more about Zenith CRM](https://www.capterra.com/p/10018683/Zenith-CRM/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Regal](https://www.capterra.com/p/10012149/Regal/) [4.8 (4)](https://www.capterra.com/p/10012149/Regal/#reviews) Regal is the AI-Enabled Outbound Conversation Platform. Build the best-converting outbound funnel to hit your growth goals. [Learn more about Regal](https://www.capterra.com/p/10012149/Regal/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CallBlitzer](https://www.capterra.com/p/164158/CallBlitzer/) [4.5 (4)](https://www.capterra.com/p/164158/CallBlitzer/#reviews) CallBliter is an all-in-one outbound contact center platform. Customers have experienced a 300% increase in contact rates. [Learn more about CallBlitzer](https://www.capterra.com/p/164158/CallBlitzer/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## BroadcastByPhone](https://www.capterra.com/p/21723/BroadcastByPhone/) [4.5 (4)](https://www.capterra.com/p/21723/BroadcastByPhone/#reviews) A phone messaging solution for reaching thousands of people with personalized messages and response options you choose. [Learn more about BroadcastByPhone](https://www.capterra.com/p/21723/BroadcastByPhone/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Voximplant Kit](https://www.capterra.com/p/10004407/Voximplant-Kit/) [4.5 (4)](https://www.capterra.com/p/10004407/Voximplant-Kit/#reviews) Voximplant Kit is an all-in-one omnichannel cloud call center that automates inbound and outbound calls. Request 14 days for free here. [Learn more about Voximplant Kit](https://www.capterra.com/p/10004407/Voximplant-Kit/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## VoxDesk](https://www.capterra.com/p/248615/VoxDesk/) [4.3 (4)](https://www.capterra.com/p/248615/VoxDesk/#reviews) VoxDesk is a cloud-based call center software solution that helps users with call scripts, automated dialing, notifications and more. [Learn more about VoxDesk](https://www.capterra.com/p/248615/VoxDesk/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## NFON Contact Center](https://www.capterra.com/p/10025865/Contact-Center-Hub/) [4.3 (4)](https://www.capterra.com/p/10025865/Contact-Center-Hub/#reviews) NFON Contact Center Hub transforms call centers into AI-driven hubs, unifying channels for seamless, scalable, secure customer care. [Learn more about NFON Contact Center](https://www.capterra.com/p/10025865/Contact-Center-Hub/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Aavaz](https://www.capterra.com/p/124414/Aavaz/) [3.9 (4)](https://www.capterra.com/p/124414/Aavaz/#reviews) Run your business' call operations (IVR, Voicemail, Call Handling) & your Inbound and Outbound telemarketing campaigns with Aavaz. [Learn more about Aavaz](https://www.capterra.com/p/124414/Aavaz/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Dextr](https://www.capterra.com/p/254917/Dextr/) [5.0 (3)](https://www.capterra.com/p/254917/Dextr/#reviews) Dextr is a contact center as a service (CCaaS) solution powered by Amazon Connect, that enhances call center while reducing costs. [Learn more about Dextr](https://www.capterra.com/p/254917/Dextr/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Aceyus](https://www.capterra.com/p/150303/Aceyus/) [5.0 (3)](https://www.capterra.com/p/150303/Aceyus/#reviews) Aceyus empowers companies to enhance the customer experience through multi-channel reporting, customer journeys and custom dashboards. [Learn more about Aceyus](https://www.capterra.com/p/150303/Aceyus/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## VHT Callback](https://www.capterra.com/p/152614/VHT-Callback/) [5.0 (3)](https://www.capterra.com/p/152614/VHT-Callback/#reviews) Calculate & quote callers' expected wait time. Give callers the option to receive or schedule a callback (for centers with 10+ agents). [Learn more about VHT Callback](https://www.capterra.com/p/152614/VHT-Callback/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## cVortex](https://www.capterra.com/p/10005446/cVortex/) [5.0 (3)](https://www.capterra.com/p/10005446/cVortex/#reviews) cVortex is customer service software that enables omnichannel conversations between companies and customers while streamlining support [Learn more about cVortex](https://www.capterra.com/p/10005446/cVortex/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## PolyAI](https://www.capterra.com/p/198201/PolyAI/) [5.0 (3)](https://www.capterra.com/p/198201/PolyAI/#reviews) PolyAI builds the world's most lifelike voice AI agents to supercharge enterprise contact centers. [Learn more about PolyAI](https://www.capterra.com/p/198201/PolyAI/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## ConneXio](https://www.capterra.com/p/198603/Telesero/) [5.0 (3)](https://www.capterra.com/p/198603/Telesero/#reviews) Dialer/CRM/PBX/Workspace Configuration/HR and Employee portals.. 30% below what your paying now. GAURANTEED  [Learn more about ConneXio](https://www.capterra.com/p/198603/Telesero/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Bevatel](https://www.capterra.com/p/250527/Bevatel/) [5.0 (3)](https://www.capterra.com/p/250527/Bevatel/#reviews) Bevatel is one of the best leading companies that provide the latest call center solutions and customer service in the Middle East [Learn more about Bevatel](https://www.capterra.com/p/250527/Bevatel/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Gnatta](https://www.capterra.com/p/144153/Gnatta/) [4.7 (3)](https://www.capterra.com/p/144153/Gnatta/#reviews) Gnatta provides CCaaS solutions to some of the world’s biggest brands, making their call centres more efficient, and more effective. [Learn more about Gnatta](https://www.capterra.com/p/144153/Gnatta/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## yoummday](https://www.capterra.com/p/10005516/yoummday/) [4.7 (3)](https://www.capterra.com/p/10005516/yoummday/#reviews) yoummday connects companies with freelance CX professional from around the world via a proprietary software platform. [Learn more about yoummday](https://www.capterra.com/p/10005516/yoummday/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Ubicentrex](https://www.capterra.com/p/187252/Unicentrex/) [4.7 (3)](https://www.capterra.com/p/187252/Unicentrex/#reviews) Inbound call center solution that assists you with call supervision, performance monitoring, billing, and appointment scheduling. [Learn more about Ubicentrex](https://www.capterra.com/p/187252/Unicentrex/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## iPlum](https://www.capterra.com/p/230284/iPlum/) [4.7 (3)](https://www.capterra.com/p/230284/iPlum/#reviews) iPlum is a business solution that enables professionals to securely call, text, leave voicemails, and use phone tree extensions. [Learn more about iPlum](https://www.capterra.com/p/230284/iPlum/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Daktela](https://www.capterra.com/p/229567/Daktela/) [4.3 (3)](https://www.capterra.com/p/229567/Daktela/#reviews) Daktela contact centre is a cloud-based solution for call centres with native support for all channels in one application. [Learn more about Daktela](https://www.capterra.com/p/229567/Daktela/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## iNexus](https://www.capterra.com/p/132732/iNexus/) [4.3 (3)](https://www.capterra.com/p/132732/iNexus/#reviews) PureCloud Dialer. Triple your contacts, Predictive, MSG Broadcasting, SMS, Call Recording, Inbound IVR, Cell Scrub, Silent Cell Drops. [Learn more about iNexus](https://www.capterra.com/p/132732/iNexus/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## SpiceX](https://www.capterra.com/p/95190/SpiceCSM/) [4.3 (3)](https://www.capterra.com/p/95190/SpiceCSM/#reviews) SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks. [Learn more about SpiceX](https://www.capterra.com/p/95190/SpiceCSM/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## DaVinci](https://www.capterra.com/p/152125/Contact-Canvas/) [4.3 (3)](https://www.capterra.com/p/152125/Contact-Canvas/#reviews) DaVinci is a flexible contact center platform that integrates contact center vendors and features that elevate performance. [Learn more about DaVinci](https://www.capterra.com/p/152125/Contact-Canvas/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Nixxis Contact Suite](https://www.capterra.com/p/131585/Nixxis-Contact-Suite/) [4.3 (3)](https://www.capterra.com/p/131585/Nixxis-Contact-Suite/#reviews) Nixxis enables seamless inbound & outbound interaction while providing real time statistics to boost agents productivity. [Learn more about Nixxis Contact Suite](https://www.capterra.com/p/131585/Nixxis-Contact-Suite/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Observe.AI](https://www.capterra.com/p/197952/Observe-AI/) [4.3 (3)](https://www.capterra.com/p/197952/Observe-AI/#reviews) Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents. [Learn more about Observe.AI](https://www.capterra.com/p/197952/Observe-AI/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Flexydial](https://www.capterra.com/p/152474/Dialer-Software/) [4.0 (3)](https://www.capterra.com/p/152474/Dialer-Software/#reviews) Automated dialer with call recording functionality for contact centers. [Learn more about Flexydial](https://www.capterra.com/p/152474/Dialer-Software/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Odigo](https://www.capterra.com/p/196966/Odigo/) [4.0 (3)](https://www.capterra.com/p/196966/Odigo/#reviews) A pioneer in the customer experience (CX) market, the company caters to the needs of +250 enterprise clients in over 100 countries [Learn more about Odigo](https://www.capterra.com/p/196966/Odigo/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## TASKE Contact](https://www.capterra.com/p/27968/TASKE-Contact/) [3.7 (3)](https://www.capterra.com/p/27968/TASKE-Contact/#reviews) TASKE's contact center software enables call centers to optimize customer interactions and curb customer frustration. [Learn more about TASKE Contact](https://www.capterra.com/p/27968/TASKE-Contact/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## GoAutoDial](https://www.capterra.com/p/162017/GoAutoDial/) [3.7 (3)](https://www.capterra.com/p/162017/GoAutoDial/#reviews) A full-service call center solution with a real-time dashboard, reporting & analytics, with manual, progressive and predictive dialing. [Learn more about GoAutoDial](https://www.capterra.com/p/162017/GoAutoDial/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Streem](https://www.capterra.com/p/179589/Streem/) [3.7 (3)](https://www.capterra.com/p/179589/Streem/#reviews) Streem is on a mission to make the world’s expertise accessible to all through AR enriched video connection and customer experiences. [Learn more about Streem](https://www.capterra.com/p/179589/Streem/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Pulse](https://www.capterra.com/p/10009261/Pulse-Cloud-Call-Centre/) [3.7 (3)](https://www.capterra.com/p/10009261/Pulse-Cloud-Call-Centre/#reviews) Call center solution that helps businesses manage call routing, recording, queues, transfers, forwarding and more. [Learn more about Pulse](https://www.capterra.com/p/10009261/Pulse-Cloud-Call-Centre/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## InfoCision](https://www.capterra.com/p/232116/InfoCision/) [3.3 (3)](https://www.capterra.com/p/232116/InfoCision/#reviews) InfoCision is a provider of traditional call center services to advanced training, quality, and efficiency services. [Learn more about InfoCision](https://www.capterra.com/p/232116/InfoCision/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Connex One](https://www.capterra.com/p/179275/Connex-One/) [3.0 (3)](https://www.capterra.com/p/179275/Connex-One/#reviews) Omni-channel engagement platform, it has enhanced functionality and data analytics to give you a deeper understanding of your customers [Learn more about Connex One](https://www.capterra.com/p/179275/Connex-One/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Audara](https://www.capterra.com/p/219842/Audara/) [5.0 (2)](https://www.capterra.com/p/219842/Audara/#reviews) AI-Powered Omnichannel Call Center Platform with SmartAgents, Copilot, QA automation, and OmniScan analytics. [Learn more about Audara](https://www.capterra.com/p/219842/Audara/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## VoiceValet](https://www.capterra.com/p/10039714/VoiceValet/) [5.0 (2)](https://www.capterra.com/p/10039714/VoiceValet/#reviews) AI voice agent solution that helps qualify leads and book appointments for home services, automotive, real estate, and franchises. [Learn more about VoiceValet](https://www.capterra.com/p/10039714/VoiceValet/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Dialics](https://www.capterra.com/p/240606/Dialics/) [5.0 (2)](https://www.capterra.com/p/240606/Dialics/#reviews) Dialics optimizes call center operations with advanced call tracking, real-time analytics, IVR, and efficient call routing.  [Learn more about Dialics](https://www.capterra.com/p/240606/Dialics/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CafeX Suite](https://www.capterra.com/p/167318/Live-Assist-by-CafeX/) [5.0 (2)](https://www.capterra.com/p/167318/Live-Assist-by-CafeX/#reviews) Proactively coach, monitor and interact with contact center agents live from any web browser during customer calls. [Learn more about CafeX Suite](https://www.capterra.com/p/167318/Live-Assist-by-CafeX/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Centcom](https://www.capterra.com/p/55304/Centcom/) [5.0 (2)](https://www.capterra.com/p/55304/Centcom/#reviews) Web-enabled predictive dialing service the provides agent reporting, campaign statistics and more within minutes of your activation. [Learn more about Centcom](https://www.capterra.com/p/55304/Centcom/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Cresta](https://www.capterra.com/p/202635/Cresta/) [5.0 (2)](https://www.capterra.com/p/202635/Cresta/#reviews) Cresta is the first real-time productivity suite for the contact center. [Learn more about Cresta](https://www.capterra.com/p/202635/Cresta/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Callmaker](https://www.capterra.com/p/152121/Callmaker/) [5.0 (2)](https://www.capterra.com/p/152121/Callmaker/#reviews) Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed! [Learn more about Callmaker](https://www.capterra.com/p/152121/Callmaker/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Sprinklr Service](https://www.capterra.com/p/10006279/Sprinklr-Service/) [5.0 (2)](https://www.capterra.com/p/10006279/Sprinklr-Service/#reviews) Sprinklr Service is a unified customer service platform that helps teams scale customer service across 30+ channels.  [Learn more about Sprinklr Service](https://www.capterra.com/p/10006279/Sprinklr-Service/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## RapportCMS](https://www.capterra.com/p/234525/RapportCMS/) [5.0 (2)](https://www.capterra.com/p/234525/RapportCMS/#reviews) SaaS solution delivering Inbound, outbound, digital channels, advanced analytics, WFM all the world class support and consultation. [Learn more about RapportCMS](https://www.capterra.com/p/234525/RapportCMS/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Hosted Contact Center](https://www.capterra.com/p/187946/Hosted-Contact-Center/) [5.0 (2)](https://www.capterra.com/p/187946/Hosted-Contact-Center/#reviews) Maximize productivity, streamline agent workflows with our data-driven, AI-powered omnichannel contact center platform. [Learn more about Hosted Contact Center](https://www.capterra.com/p/187946/Hosted-Contact-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Xperience](https://www.capterra.com/p/154368/Xperience/) [5.0 (2)](https://www.capterra.com/p/154368/Xperience/#reviews) Outstanding contact center functionality on the cloud at the level of the best on-premise solutions. [Learn more about Xperience](https://www.capterra.com/p/154368/Xperience/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Omnicus](https://www.capterra.com/p/183314/Omnicus/) [4.5 (2)](https://www.capterra.com/p/183314/Omnicus/#reviews) Support, engage and retain your customers across voice, chat, email, social media and SMS in one unified interface. [Learn more about Omnicus](https://www.capterra.com/p/183314/Omnicus/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics Page 7 of 11 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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