# Page 6 | Best Call Center Software 2026 | Capterra > Page 6 - Find the top Call Center software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/call-center-software --- # Best Call Center Software - Page 6 [## ServiceTonic](https://www.capterra.com/p/112516/ServiceTonic/) [4.6 (8)](https://www.capterra.com/p/112516/ServiceTonic/#reviews) Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software. [Learn more about ServiceTonic](https://www.capterra.com/p/112516/ServiceTonic/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## LeadsRain](https://www.capterra.com/p/132951/Cloud-Predictive-Dialer/) [4.5 (8)](https://www.capterra.com/p/132951/Cloud-Predictive-Dialer/reviews/) LeadsRain provides Cloud Predictive Dialer that helps customers to Empower Small-Mid-Enterprise Call Centers With Cloud-based dialer. [Learn more about LeadsRain](https://www.capterra.com/p/132951/Cloud-Predictive-Dialer/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## SightCall](https://www.capterra.com/p/170703/Sightcall/) [4.1 (8)](https://www.capterra.com/p/170703/Sightcall/reviews/) See more, solve faster, serve better. SightCall enables you to deliver instant service through enriched video and workflow experiences. [Learn more about SightCall](https://www.capterra.com/p/170703/Sightcall/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Callbox](https://www.capterra.com/p/10007292/Callbox/) [4.9 (7)](https://www.capterra.com/p/10007292/Callbox/reviews/) Cloud PBX for Full Collaboration and Contact Center integrated with Microsoft Teams and Google Workspace [Learn more about Callbox](https://www.capterra.com/p/10007292/Callbox/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CareDesk](https://www.capterra.com/p/212700/Keona-Health-Desk/) [4.9 (7)](https://www.capterra.com/p/212700/Keona-Health-Desk/#reviews) Kara AI completes 50%+ of patient calls. 95% completion rate. 125% more calls per agent. Coordinated AI + human engines. [Learn more about CareDesk](https://www.capterra.com/p/212700/Keona-Health-Desk/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CallAI](https://www.capterra.com/p/10011014/CallAI/) [4.7 (7)](https://www.capterra.com/p/10011014/CallAI/reviews/) Automated solution that helps contact centers analyze agent and supervisor performance, analyze competitors, and product features. [Learn more about CallAI](https://www.capterra.com/p/10011014/CallAI/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## QwikDial](https://www.capterra.com/p/226497/QwikDial/) [4.7 (7)](https://www.capterra.com/p/226497/QwikDial/#reviews) Quickly integrate with your ARM system via our powerful and open API, or use the built-in upload and download capabilities of QwikDial. [Learn more about QwikDial](https://www.capterra.com/p/226497/QwikDial/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Ressolve](https://www.capterra.com/p/217313/Ressolve/) [4.7 (7)](https://www.capterra.com/p/217313/Ressolve/#reviews) Ressolve is a conversation analytics platform focused on understanding and interpreting spoken or written conversations. [Learn more about Ressolve](https://www.capterra.com/p/217313/Ressolve/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## QualityDesk](https://www.capterra.com/p/249221/QualityDesk/) [4.6 (7)](https://www.capterra.com/p/249221/QualityDesk/#reviews) QualityDesk is an easy-to-use leadership software for any company, that cares about its people & customers. [Learn more about QualityDesk](https://www.capterra.com/p/249221/QualityDesk/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Luware Nimbus](https://www.capterra.com/p/10019979/Luware-Nimbus/) [4.4 (7)](https://www.capterra.com/p/10019979/Luware-Nimbus/reviews/) Luware Nimbus is a Microsoft-certified, Teams-native CX solution that unifies communication, workflows, and interactions in one hub. [Learn more about Luware Nimbus](https://www.capterra.com/p/10019979/Luware-Nimbus/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## 4Voice](https://www.capterra.com/p/176361/2Connect/) [4.4 (7)](https://www.capterra.com/p/176361/2Connect/reviews/) 4Voice focuses on delivering high-quality and affordable phone service to small and medium-sized businesses throughout North America. [Learn more about 4Voice](https://www.capterra.com/p/176361/2Connect/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## SingleComm](https://www.capterra.com/p/231607/SingleComm/) [4.1 (7)](https://www.capterra.com/p/231607/SingleComm/reviews/) Customize workflows in minutes with no coding with the all-in-one contact center platform designed by contact center professionals. [Learn more about SingleComm](https://www.capterra.com/p/231607/SingleComm/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Cyburdial](https://www.capterra.com/p/228357/Cyburdial/) [5.0 (6)](https://www.capterra.com/p/228357/Cyburdial/#reviews) Call management software that helps businesses manage client calls, conferences, voicemail, agent screens, recording, and more. [Learn more about Cyburdial](https://www.capterra.com/p/228357/Cyburdial/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## SanCCS](https://www.capterra.com/p/238049/SanCCS/) [5.0 (6)](https://www.capterra.com/p/238049/SanCCS/#reviews) Gain access to real-time analysis & reports, customized web-based CRM, live monitoring, and ACD Systems with SAN Software [Learn more about SanCCS](https://www.capterra.com/p/238049/SanCCS/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Volie](https://www.capterra.com/p/204826/Volie/) [4.8 (6)](https://www.capterra.com/p/204826/Volie/#reviews) Automotive call center software made for dealerships. Evolve your BDC with modern call center software so your agents can work smarter. [Learn more about Volie](https://www.capterra.com/p/204826/Volie/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## KronoDesk](https://www.capterra.com/p/222536/KronoDesk/) [4.0 (6)](https://www.capterra.com/p/222536/KronoDesk/#reviews) With KronoDesk you can focus on helping your customers, not configuring the the tools to help and support them. [Learn more about KronoDesk](https://www.capterra.com/p/222536/KronoDesk/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## LiveOps](https://www.capterra.com/p/124415/LiveOps/) [3.7 (6)](https://www.capterra.com/p/124415/LiveOps/#reviews) With LiveOps, brands have a 24/7, 360-degree ability to connect with consumers faster, better and cost-effectively. [Learn more about LiveOps](https://www.capterra.com/p/124415/LiveOps/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Contact Cloud](https://www.capterra.com/p/208353/Contact-Cloud/) [5.0 (5)](https://www.capterra.com/p/208353/Contact-Cloud/#reviews) Contact Cloud is an all-in-one virtual business phone system for any business. [Learn more about Contact Cloud](https://www.capterra.com/p/208353/Contact-Cloud/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Thrio](https://www.capterra.com/p/239949/Thrio/) [5.0 (5)](https://www.capterra.com/p/239949/Thrio/#reviews) Thrio's CCaaS platform features process automation, inbound/outbound voice, full omnichannel, and built-in AI tools. [Learn more about Thrio](https://www.capterra.com/p/239949/Thrio/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Sip2Dial Cloud Call Center](https://www.capterra.com/p/164434/Cloud-Call-Center/) [5.0 (5)](https://www.capterra.com/p/164434/Cloud-Call-Center/#reviews) A call center solution that allows for workforce optimization, mobile marketing, proactive costumer communications, and more. [Learn more about Sip2Dial Cloud Call Center](https://www.capterra.com/p/164434/Cloud-Call-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## ATLAS](https://www.capterra.com/p/10020109/ATLAS/) [5.0 (5)](https://www.capterra.com/p/10020109/ATLAS/#reviews) ATLAS is a sophisticated inbound call tracking software designed to optimize marketing performance by thoroughly analyzing and scoring. [Learn more about ATLAS](https://www.capterra.com/p/10020109/ATLAS/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Voicent Predictive Dialer](https://www.capterra.com/p/120329/AgentDialer/) [5.0 (5)](https://www.capterra.com/p/120329/AgentDialer/#reviews) Dramatically increases productivity and improves campaign bottom-line by automatically dialing. [Learn more about Voicent Predictive Dialer](https://www.capterra.com/p/120329/AgentDialer/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Tegsoft Contact Center](https://www.capterra.com/p/182230/Contact-Center/) [5.0 (5)](https://www.capterra.com/p/182230/Contact-Center/#reviews) Tegsoft is a well-designed, all-in-one communication platform that can provide the best customer experience. [Learn more about Tegsoft Contact Center](https://www.capterra.com/p/182230/Contact-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Voicespin](https://www.capterra.com/p/183538/Voicespin/) [4.8 (5)](https://www.capterra.com/p/183538/Voicespin/#reviews) VoiceSpin is a cloud-based VoIP telephony provider offering call center and AI auto dialer solutions for outbound sales. [Learn more about Voicespin](https://www.capterra.com/p/183538/Voicespin/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## DialerAI](https://www.capterra.com/p/168692/star2billing/) [4.8 (5)](https://www.capterra.com/p/168692/star2billing/#reviews) A call center suite offering inbound & outbound IVR, predictive dialling, voice broadcasting and press 1 transfers for lead generation. [Learn more about DialerAI](https://www.capterra.com/p/168692/star2billing/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## AuguTech](https://www.capterra.com/p/159721/AuguTech/) [4.8 (5)](https://www.capterra.com/p/159721/AuguTech/#reviews) AuguTech provides an award-winning comprehensive CRM and Predictive Dialing platform, proven to Increase productivity. [Learn more about AuguTech](https://www.capterra.com/p/159721/AuguTech/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Numitech Speech Analytics](https://www.capterra.com/p/10008789/Upbe/) [4.8 (5)](https://www.capterra.com/p/10008789/Upbe/#reviews) Upbe is the call analysis tool that helps boost sales performance in B2B companies and automate QA & Call Center processes in big corps [Learn more about Numitech Speech Analytics](https://www.capterra.com/p/10008789/Upbe/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Restaurant Call Center](https://www.capterra.com/p/133071/Restaurant-Call-Center/) [4.8 (5)](https://www.capterra.com/p/133071/Restaurant-Call-Center/#reviews) Restaurant Call Center for Oracle-Micros, Oracle-Simphony, NCR-Aloha, and PAR-Pixelpoint. [Learn more about Restaurant Call Center](https://www.capterra.com/p/133071/Restaurant-Call-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## VBVoice](https://www.capterra.com/p/78434/VBVoice/) [4.8 (5)](https://www.capterra.com/p/78434/VBVoice/#reviews) Rapid Application Development tool for telephony and speech blending high level GUI with programming in Visual Studio .NET. [Learn more about VBVoice](https://www.capterra.com/p/78434/VBVoice/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Voice Clearity](https://www.capterra.com/p/236907/Voice-Clearity/) [4.6 (5)](https://www.capterra.com/p/236907/Voice-Clearity/#reviews) Cloud based Voice solutions from Voice Clearity ensure efficiency, cost effectiveness and unparalleled reliability with intelligence. [Learn more about Voice Clearity](https://www.capterra.com/p/236907/Voice-Clearity/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## AG-VIP](https://www.capterra.com/p/198754/AG-VIP/) [4.6 (5)](https://www.capterra.com/p/198754/AG-VIP/#reviews) AG-VIP is a Call Center Software solution for Inbound and Outbound. CTI Power Dialer, VoIP Softphone, campaign management, scripting [Learn more about AG-VIP](https://www.capterra.com/p/198754/AG-VIP/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## ICS Flow](https://www.capterra.com/p/17762/PICS/) [4.6 (5)](https://www.capterra.com/p/17762/PICS/#reviews) Comprehensive VOIP-enabled inbound and outbound call management with integrated CRM, scripting, and performance tracking capabilities [Learn more about ICS Flow](https://www.capterra.com/p/17762/PICS/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CallMiner Eureka](https://www.capterra.com/p/130323/Eureka/) [4.6 (5)](https://www.capterra.com/p/130323/Eureka/#reviews) CallMiner is the leader in conversation intelligence to improve CX, capturing, analyzing and uncovering insights on interactions. [Learn more about CallMiner Eureka](https://www.capterra.com/p/130323/Eureka/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## PhoneCall](https://www.capterra.com/p/165366/PhoneCall/) [4.6 (5)](https://www.capterra.com/p/165366/PhoneCall/#reviews) PhoneCall is a scalable, cloud contact center solution offering contact management, predictive dialing for telemarketing. [Learn more about PhoneCall](https://www.capterra.com/p/165366/PhoneCall/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## OnviSource OmVista](https://www.capterra.com/p/92454/OmVista/) [4.6 (5)](https://www.capterra.com/p/92454/OmVista/#reviews) OmVista is a powerful framework designed to overcome barriers to excellence by providing businesses with a holistic view of their data. [Learn more about OnviSource OmVista](https://www.capterra.com/p/92454/OmVista/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## ConVox](https://www.capterra.com/p/134502/ConVox/) [4.4 (5)](https://www.capterra.com/p/134502/ConVox/#reviews) ConVox boosts call centre efficiency with AI-driven omnichannel solutions. Discover review & connect to transform your customer service [Learn more about ConVox](https://www.capterra.com/p/134502/ConVox/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CXM](https://www.capterra.com/p/140678/CXM-Recording-and-Quality-Monitoring/) [4.4 (5)](https://www.capterra.com/p/140678/CXM-Recording-and-Quality-Monitoring/#reviews) Workforce optimization tools for the contact center. Call recording, quality monitoring, and workforce management. [Learn more about CXM](https://www.capterra.com/p/140678/CXM-Recording-and-Quality-Monitoring/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## C2Perform](https://www.capterra.com/p/168039/EducationFolder/) [4.4 (5)](https://www.capterra.com/p/168039/EducationFolder/#reviews) A cloud based contact center performance management suite that combines QA, training, coaching, knowledge base and employee engagement. [Learn more about C2Perform](https://www.capterra.com/p/168039/EducationFolder/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Broadcaster BOT](https://www.capterra.com/p/276654/Broadcaster-BOT/) [4.4 (5)](https://www.capterra.com/p/276654/Broadcaster-BOT/#reviews) Integrate multi-agents and chatbots to streamline communication with your customers across different channels on a single platform [Learn more about Broadcaster BOT](https://www.capterra.com/p/276654/Broadcaster-BOT/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## bxp software](https://www.capterra.com/p/142212/bxp-software/) [4.2 (5)](https://www.capterra.com/p/142212/bxp-software/#reviews) Tailor made Contact Centre software built for your call centre performance includes CRM, e-learning and quality assurance tools. [Learn more about bxp software](https://www.capterra.com/p/142212/bxp-software/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Quvu](https://www.capterra.com/p/248596/Quvu/) [4.2 (5)](https://www.capterra.com/p/248596/Quvu/#reviews) Transformational cloud-based contact centre management solution, delivering Real Time Analytics, Dialler & Ofcom compliance. [Learn more about Quvu](https://www.capterra.com/p/248596/Quvu/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## MiContact Center Business](https://www.capterra.com/p/214930/MiCloud-Contact-Center-Business/) [4.2 (5)](https://www.capterra.com/p/214930/MiCloud-Contact-Center-Business/#reviews) Over-the-top multi-tenant Contact-Center-as-a-Service (CCaaS) thats always-on, highly secure, and instantly scalable. [Learn more about MiContact Center Business](https://www.capterra.com/p/214930/MiCloud-Contact-Center-Business/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Dezide](https://www.capterra.com/p/39208/Advisor/) [4.2 (5)](https://www.capterra.com/p/39208/Advisor/#reviews) Use Interactive Troubleshooting Guides to make sure everybody troubleshoots like the best [Learn more about Dezide](https://www.capterra.com/p/39208/Advisor/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## OMniLeads](https://www.capterra.com/p/216598/OMniLeads/) [4.2 (5)](https://www.capterra.com/p/216598/OMniLeads/#reviews) OMniLeads is an open source contact center software providing call routing, campaign management, and reporting tools. [Learn more about OMniLeads](https://www.capterra.com/p/216598/OMniLeads/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) [4.0 (5)](https://www.capterra.com/p/240811/Knowlarity/#reviews) Cloud Contact Center streamlines voice operations. Track call center metrics to enhance agent productivity & customer satisfaction KPIs [Learn more about Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## ICTBroadcast](https://www.capterra.com/p/130753/ICTBroadcast/) [4.0 (5)](https://www.capterra.com/p/130753/ICTBroadcast/#reviews) An advance call center software solution supporting predictive, progressive, preview, power and manual dialing support. [Learn more about ICTBroadcast](https://www.capterra.com/p/130753/ICTBroadcast/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Mosaicx](https://www.capterra.com/p/265760/Mosaicx/) [3.8 (5)](https://www.capterra.com/p/265760/Mosaicx/#reviews) Cloud-based virtual agent that understands people, not menus. Easy, effective, enjoyable self-service for customers and employees. [Learn more about Mosaicx](https://www.capterra.com/p/265760/Mosaicx/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Servetel](https://www.capterra.com/p/198854/Servetel/) [3.4 (5)](https://www.capterra.com/p/198854/Servetel/#reviews) Servetel (by Acefone) is an international cloud communications service provider, catering to startups, SMBs and enterprises.  [Learn more about Servetel](https://www.capterra.com/p/198854/Servetel/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Softdial Contact Center](https://www.capterra.com/p/27969/Softdial-Contact-Center/) [5.0 (4)](https://www.capterra.com/p/27969/Softdial-Contact-Center/#reviews) Flexible Cloud Contact Center Software Platform sold globally as CCaaS, & to enterprises. Fully blended omnichannel, quick deployment. [Learn more about Softdial Contact Center](https://www.capterra.com/p/27969/Softdial-Contact-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## SmartAction Speech IVR System](https://www.capterra.com/p/88772/SmartAction-Speech-IVR-System/) [5.0 (4)](https://www.capterra.com/p/88772/SmartAction-Speech-IVR-System/#reviews) SmartAction provides cloud-based AI-powered Virtual Agent solutions for contact centers. [Learn more about SmartAction Speech IVR System](https://www.capterra.com/p/88772/SmartAction-Speech-IVR-System/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics Page 6 of 11 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (505) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Blended Call Center Call Logging Call Monitoring Call Recording Call Routing Call Scripting Call Transfer Caller ID Contact Management CRM Dashboard Generative AI Inbound Call Center IVR Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Reporting/Analytics Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Call Recording Software](https://www.capterra.com/call-recording-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[IVR Software](https://www.capterra.com/ivr-software/)[Online CRM Software](https://www.capterra.com/online-crm-software/)[Telephony Software](https://www.capterra.com/telephony-software/)[Speech Analytics Software](https://www.capterra.com/speech-analytics-software/)[Contact Center Software](https://www.capterra.com/contact-center-software/) I'm looking for Call Center Software that is: [Free](https://www.capterra.com/call-center-software/s/free/)