# Page 3 | Best Call Center Software 2026 | Capterra

> Page 3 - Find the top Call Center software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.

Source: https://www.capterra.com/call-center-software

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# Best Call Center Software - Page 3

[## CxEngage](https://www.capterra.com/p/157026/Lifesize/)

[4.4 (91)](https://www.capterra.com/p/157026/Lifesize/reviews/)

Lifesize delivers audio, web, and video conferencing with the ability to easily record and share meetings all from one application. [Learn more about CxEngage](https://www.capterra.com/p/157026/Lifesize/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/)

[4.3 (91)](https://www.capterra.com/p/131274/Sprinklr-Platform/reviews/)

Sprinklr is an enterprise-grade, software platform built to manage customer experiences at scale.  [Learn more about Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Efficy CRM](https://www.capterra.com/p/149894/Efficy-CRM/)

[4.0 (90)](https://www.capterra.com/p/149894/Efficy-CRM/reviews/)

Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees. [Learn more about Efficy CRM](https://www.capterra.com/p/149894/Efficy-CRM/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

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[## uContact](https://www.capterra.com/p/115213/uContact/)

[4.5 (81)](https://www.capterra.com/p/115213/uContact/reviews/)

All-in-On Contact Center Solution / Multichannel / Dialers: Predictive, Progressive, Power, Preview - IVR - SMS - Web Chat [Learn more about uContact](https://www.capterra.com/p/115213/uContact/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Voiptime Cloud](https://www.capterra.com/p/178440/Voiptime-Outbound-Call-Center/)

[4.8 (80)](https://www.capterra.com/p/178440/Voiptime-Outbound-Call-Center/reviews/)

Improve the quality of customer interactions and stay in touch 24/7 with reliable Voiptime Contact Center software. [Learn more about Voiptime Cloud](https://www.capterra.com/p/178440/Voiptime-Outbound-Call-Center/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Kustomer](https://www.capterra.com/p/158128/Kustomer/)

[4.6 (79)](https://www.capterra.com/p/158128/Kustomer/reviews/)

Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences. [Learn more about Kustomer](https://www.capterra.com/p/158128/Kustomer/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Phonexa](https://www.capterra.com/p/156125/Phonexa/)

[5.0 (75)](https://www.capterra.com/p/156125/Phonexa/reviews/)

[Capterra Shortlist](https://www.capterra.com/call-center-software/#shortlist)

Cloud PBX utilizes a smart IVR system and other features to show users their caller journeys and generate call and agent scoring.  [Learn more about Phonexa](https://www.capterra.com/p/156125/Phonexa/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Dialshree](https://www.capterra.com/p/144944/Dialshree/)

[4.7 (74)](https://www.capterra.com/p/144944/Dialshree/reviews/)

Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. [Learn more about Dialshree](https://www.capterra.com/p/144944/Dialshree/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## FluentStream](https://www.capterra.com/p/138973/FluentStream/)

[4.6 (71)](https://www.capterra.com/p/138973/FluentStream/reviews/)

FluentStream is a business phone system that provides all the call center features you need at the best price possible. [Learn more about FluentStream](https://www.capterra.com/p/138973/FluentStream/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Kavkom](https://www.capterra.com/p/140624/Predictive-dialer-PBX/)

[4.7 (70)](https://www.capterra.com/p/140624/Predictive-dialer-PBX/reviews/)

Call centers have special needs in therm of telephony. Kavkom phone system helps them to deliver the best service to their customers. [Learn more about Kavkom](https://www.capterra.com/p/140624/Predictive-dialer-PBX/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/)

[4.4 (70)](https://www.capterra.com/p/104649/ContactWorld/reviews/)

Cloud-based contact centre solution that offers queue visibility, conversation analyzer, sentiment analysis, auto dialer, and more. [Learn more about Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## RingByName](https://www.capterra.com/p/169306/RingByName/)

[4.6 (69)](https://www.capterra.com/p/169306/RingByName/reviews/)

RingByName is a powerful cloud phone service designed to make your business more efficient and save you money. [Learn more about RingByName](https://www.capterra.com/p/169306/RingByName/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Aspect Unified IP](https://www.capterra.com/p/212450/Alvaria/)

[4.3 (69)](https://www.capterra.com/p/212450/Alvaria/reviews/)

The premier enterprise contact center platform and all-in-one solution for high-volume, compliant customer contact [Learn more about Aspect Unified IP](https://www.capterra.com/p/212450/Alvaria/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Exotel](https://www.capterra.com/p/233144/Exotel/)

[4.3 (69)](https://www.capterra.com/p/233144/Exotel/reviews/)

India’s truly connected customer conversation platform lets you deliver the best CX. Become the brand that your customers love! [Learn more about Exotel](https://www.capterra.com/p/233144/Exotel/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## MyOperator](https://www.capterra.com/p/159433/MyOperator/)

[4.2 (69)](https://www.capterra.com/p/159433/MyOperator/reviews/)

What if your business never missed a single customer call or WhatsApp message? That’s exactly what MyOperator makes possible.  [Learn more about MyOperator](https://www.capterra.com/p/159433/MyOperator/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Zadarma](https://www.capterra.com/p/166095/Zadarma/)

[3.8 (67)](https://www.capterra.com/p/166095/Zadarma/reviews/)

Set up a local or virtual international call center in a few minutes for businesses of all sizes and across different industries [Learn more about Zadarma](https://www.capterra.com/p/166095/Zadarma/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## AVOXI](https://www.capterra.com/p/178939/AVOXI-Genius/)

[4.8 (59)](https://www.capterra.com/p/178939/AVOXI-Genius/reviews/)

Manage your call center with the AVOXI Platform to better manage team performance, call routing and the customer experience. [Learn more about AVOXI](https://www.capterra.com/p/178939/AVOXI-Genius/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## TCN](https://www.capterra.com/p/84252/TCN/)

[4.5 (57)](https://www.capterra.com/p/84252/TCN/reviews/)

Welcome to the TCN contact center software hub, where you’ll find scalable and customizable cloud-based call center software solutions  [Learn more about TCN](https://www.capterra.com/p/84252/TCN/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## VoIPstudio](https://www.capterra.com/p/162502/VoIPstudio/)

[4.7 (55)](https://www.capterra.com/p/162502/VoIPstudio/reviews/)

[Capterra Shortlist](https://www.capterra.com/call-center-software/#shortlist)

International award-winning Cloud PBX service with full Call Center capabilities, perfect for small and medium-sized businesses.  [Learn more about VoIPstudio](https://www.capterra.com/p/162502/VoIPstudio/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## 3CLogic](https://www.capterra.com/p/121250/Cloud-Call-Center/)

[4.3 (49)](https://www.capterra.com/p/121250/Cloud-Call-Center/reviews/)

Leading Voice AI and Cloud Contact Center solution designed to help enterprises improve CX for customers and employees. [Learn more about 3CLogic](https://www.capterra.com/p/121250/Cloud-Call-Center/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Sharpen](https://www.capterra.com/p/145658/Sharpen/)

[4.4 (48)](https://www.capterra.com/p/145658/Sharpen/reviews/)

Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences. [Learn more about Sharpen](https://www.capterra.com/p/145658/Sharpen/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Call Center Studio](https://www.capterra.com/p/176017/AloTech/)

[4.5 (47)](https://www.capterra.com/p/176017/AloTech/reviews/)

A scalable, AI-based, remote-friendly, intuitive cloud-native CCaaS to ensure efficiency. [Learn more about Call Center Studio](https://www.capterra.com/p/176017/AloTech/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## 8x8 Contact Center](https://www.capterra.com/p/246510/ContactNow/)

[4.3 (47)](https://www.capterra.com/p/246510/ContactNow/reviews/)

[Capterra Shortlist](https://www.capterra.com/call-center-software/#shortlist)

8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.  [Learn more about 8x8 Contact Center](https://www.capterra.com/p/246510/ContactNow/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Monster VoIP](https://www.capterra.com/p/182736/MV-Business-VoIP/)

[4.7 (44)](https://www.capterra.com/p/182736/MV-Business-VoIP/reviews/)

MonsterVoIP is cloud-based business phone software with VoIP, contact center, video conferencing, & other unified communications tool. [Learn more about Monster VoIP](https://www.capterra.com/p/182736/MV-Business-VoIP/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Scorebuddy](https://www.capterra.com/p/226597/Scorebuddy/)

[4.5 (43)](https://www.capterra.com/p/226597/Scorebuddy/reviews/)

Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions. [Learn more about Scorebuddy](https://www.capterra.com/p/226597/Scorebuddy/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## SparkTG VCC](https://www.capterra.com/p/137672/IVR/)

[4.7 (42)](https://www.capterra.com/p/137672/IVR/#reviews)

Cloud call center software for India — IVR, ACD, skill-based routing, call recording, real-time dashboards & CRM integration. [Learn more about SparkTG VCC](https://www.capterra.com/p/137672/IVR/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/)

[4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/)

Unlimited Call, SMS, Fax, Chat, Video. Fully Customizable and Scalable Plans. AI-Powered features to enhance productivity & boost ROI. [Learn more about Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## CloudCall](https://www.capterra.com/p/135009/CloudCall/)

[4.0 (40)](https://www.capterra.com/p/135009/CloudCall/reviews/)

AI-powered communications platform with deep CRM integration, real-time coaching, and hyperscale AWS infrastructure. [Learn more about CloudCall](https://www.capterra.com/p/135009/CloudCall/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## WeKall](https://www.capterra.com/p/201461/WeKall/)

[4.5 (39)](https://www.capterra.com/p/201461/WeKall/#reviews)

Spanish-language business telephony in the cloud that allows companies to communicate easily at a low cost. [Learn more about WeKall](https://www.capterra.com/p/201461/WeKall/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## VirtualPBX](https://www.capterra.com/p/149117/Business-VoIP/)

[4.7 (38)](https://www.capterra.com/p/149117/Business-VoIP/reviews/)

VirtualPBX Contact Center: Elevate service with custom routing, real-time monitoring, CRM integration, and 99.999% reliability. [Learn more about VirtualPBX](https://www.capterra.com/p/149117/Business-VoIP/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Quiq](https://www.capterra.com/p/166780/Quiq-Messaging/)

[4.5 (37)](https://www.capterra.com/p/166780/Quiq-Messaging/reviews/)

Resolve issues faster and more accurately across multiple channels. Drive efficiency, without sacrificing customer satisfaction, [Learn more about Quiq](https://www.capterra.com/p/166780/Quiq-Messaging/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Channels](https://www.capterra.com/p/141537/Crazy-Call/)

[4.8 (36)](https://www.capterra.com/p/141537/Crazy-Call/reviews/)

Channels is a data-driven Call Center Software with free Web calls for you and your customers along with multiple other features. [Learn more about Channels](https://www.capterra.com/p/141537/Crazy-Call/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## ClearTouch Operator](https://www.capterra.com/p/210685/cleartouch-operator/)

[4.6 (36)](https://www.capterra.com/p/210685/cleartouch-operator/reviews/)

Boost agent productivity and deliver a seamless omnichannel support with ClearTouch’s cloud call center platform [Learn more about ClearTouch Operator](https://www.capterra.com/p/210685/cleartouch-operator/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Positive User](https://www.capterra.com/p/225129/Usercom/)

[4.6 (36)](https://www.capterra.com/p/225129/Usercom/reviews/)

Positive User is an advanced marketing and sales system that helps automate personalized communication. [Learn more about Positive User](https://www.capterra.com/p/225129/Usercom/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Telzio](https://www.capterra.com/p/162167/Telzio/)

[4.5 (35)](https://www.capterra.com/p/162167/Telzio/reviews/)

Telzio enables efficient call handling, in-depth analytics, and global phone number management for a seamless call center service.  [Learn more about Telzio](https://www.capterra.com/p/162167/Telzio/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Freshcaller](https://www.capterra.com/p/165078/Freshcaller/)

[4.0 (35)](https://www.capterra.com/p/165078/Freshcaller/reviews/)

Freshcaller is a call center software solution for businesses of all sizes. It offers phone numbers in 90+ countries. [Learn more about Freshcaller](https://www.capterra.com/p/165078/Freshcaller/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## MaxContact](https://www.capterra.com/p/156506/MaxContact/)

[4.7 (33)](https://www.capterra.com/p/156506/MaxContact/reviews/)

MaxContact is the AI-powered customer engagement platform that turns conversations into revenue. [Learn more about MaxContact](https://www.capterra.com/p/156506/MaxContact/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Aloware](https://www.capterra.com/p/179188/Aloware/)

[4.2 (33)](https://www.capterra.com/p/179188/Aloware/reviews/)

An all-in-one software solution for sales teams. Aloware offers automatic dialing, seamless CRM integrations, and workflow automations [Learn more about Aloware](https://www.capterra.com/p/179188/Aloware/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## ServiceOS](https://www.capterra.com/p/206867/ServiceOS/)

[5.0 (32)](https://www.capterra.com/p/206867/ServiceOS/reviews/)

ServiceOS is the all-in-one platform trusted by 1M users worldwide, helping service businesses save time, cut costs, and boost bookings [Learn more about ServiceOS](https://www.capterra.com/p/206867/ServiceOS/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Callture](https://www.capterra.com/p/177646/Callture-Connect/)

[4.8 (32)](https://www.capterra.com/p/177646/Callture-Connect/reviews/)

Phone services that helps businesses using call transfers, 3 way calling, call routing, call screening, music-on-hold, and more. [Learn more about Callture](https://www.capterra.com/p/177646/Callture-Connect/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## LiveVox](https://www.capterra.com/p/81432/LiveVox/)

[4.7 (32)](https://www.capterra.com/p/81432/LiveVox/reviews/)

LiveVox is a next-generation contact center platform integrating omnichannel communications, CRM, Practical AI, and WFO in one solution [Learn more about LiveVox](https://www.capterra.com/p/81432/LiveVox/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## CloudAgent](https://www.capterra.com/p/149038/CloudAgent/)

[4.5 (32)](https://www.capterra.com/p/149038/CloudAgent/reviews/)

Ozonetel CloudAgent is a perfect fit for your inbound and outbound contact center. Access enterprise level features at 40% lower TCO. [Learn more about CloudAgent](https://www.capterra.com/p/149038/CloudAgent/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Oracle B2C Service](https://www.capterra.com/p/136659/Oracle-Right-Now/)

[4.5 (32)](https://www.capterra.com/p/136659/Oracle-Right-Now/reviews/)

Cross-channel solution that covers contact center, web, and social aspects of customer service experience. [Learn more about Oracle B2C Service](https://www.capterra.com/p/136659/Oracle-Right-Now/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## NUACOM](https://www.capterra.com/p/161267/NUACOM/)

[4.8 (30)](https://www.capterra.com/p/161267/NUACOM/reviews/)

Versatile business phone system for Sales and Customer Service teams, built-in with 50+ business-class features to grow your business. [Learn more about NUACOM](https://www.capterra.com/p/161267/NUACOM/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Voiso](https://www.capterra.com/p/203121/Voiso/)

[4.7 (30)](https://www.capterra.com/p/203121/Voiso/reviews/)

A simply powerful AI-driven contact center software. Every interaction, a human connection. [Learn more about Voiso](https://www.capterra.com/p/203121/Voiso/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## IFS Cloud](https://www.capterra.com/p/1238/IFS-Manufacturing/)

[3.9 (30)](https://www.capterra.com/p/1238/IFS-Manufacturing/reviews/)

Composable ERP, EAM, and FSM in a single platform, powered by Industrial AI (IFS.ai), built for manufacturing, construction, aerospace, [Learn more about IFS Cloud](https://www.capterra.com/p/1238/IFS-Manufacturing/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## MAXvoice](https://www.capterra.com/p/194173/MAXvoice/)

[4.9 (29)](https://www.capterra.com/p/194173/MAXvoice/reviews/)

MAXcallcommand is priced monthly per queue/agent/supervisor and typically costs 70% less than premised-based systems. [Learn more about MAXvoice](https://www.capterra.com/p/194173/MAXvoice/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## eTollFree](https://www.capterra.com/p/160687/eTollFree-Predictive-Dialer/)

[4.6 (29)](https://www.capterra.com/p/160687/eTollFree-Predictive-Dialer/reviews/)

Predictive Dialer With Integrated Web-Phone and Call-Center Solutions. [Learn more about eTollFree](https://www.capterra.com/p/160687/eTollFree-Predictive-Dialer/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Helpshift](https://www.capterra.com/p/150923/Helpshift/)

[3.9 (29)](https://www.capterra.com/p/150923/Helpshift/reviews/)

Customer service platform that seamlessly integrates software, AI, and human agents to provide a holistic support experience. [Learn more about Helpshift](https://www.capterra.com/p/150923/Helpshift/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## FocalScope](https://www.capterra.com/p/127118/FocalScope/)

[5.0 (28)](https://www.capterra.com/p/127118/FocalScope/reviews/)

Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL. [Learn more about FocalScope](https://www.capterra.com/p/127118/FocalScope/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

Page 3 of 11

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