# Page 2 | Best Call Center Software 2026 | Capterra > Page 2 - Find the top Call Center software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/call-center-software --- # Best Call Center Software - Page 2 [## CallHippo](https://www.capterra.com/p/159578/CallHippo/) [4.4 (684)](https://www.capterra.com/p/159578/CallHippo/reviews/) [Capterra Shortlist](https://www.capterra.com/call-center-software/#shortlist) Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more. [Learn more about CallHippo](https://www.capterra.com/p/159578/CallHippo/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) [4.5 (669)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) GoToConnect Support Center gives supervisors and agents indispensable tools to improve the quality of customer interactions. [Learn more about GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 82% recommend this product [## ActivTrak](https://www.capterra.com/p/135366/ActivTrak/) [4.5 (591)](https://www.capterra.com/p/135366/ActivTrak/reviews/) Optimize call center performance with ActivTrak. Get visibility into how agents work improve customer interactions & boost productivity [Learn more about ActivTrak](https://www.capterra.com/p/135366/ActivTrak/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 82% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more about NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (565)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Easy to set up, easy to use. Dialpad Support is feature-packed, affordable, secure, reliable, and backed by 24x7 support. [Learn more about Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) [4.1 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. [Learn more about Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) [4.4 (504)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Twilio Flex provides businesses with a powerful, flexible, and easy-to-use contact center solution. [Learn more about Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) [4.5 (501)](https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/) HubSpot Sales Hub is AI-powered software that helps businesses manage leads, automate sales, and analyze data to boost revenue. [Learn more about HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 82% recommend this product [## Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (483)](https://www.capterra.com/p/132405/Five9/reviews/) Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations. [Learn more about Five9](https://www.capterra.com/p/132405/Five9/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [4.5 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Get more calls answered with Convoso Ignite™ for 20+ seat teams—AI-powered dialing with real-time DID scoring. Book a demo today. [Learn more about Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) [4.0 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) [Capterra Shortlist](https://www.capterra.com/call-center-software/#shortlist) Affordable, Easy and Reliable VoIP Phone System - Mobile Integration, Web & Video Conferencing and 40+ business critical features. [Learn more about Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) [4.6 (295)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) [Capterra Shortlist](https://www.capterra.com/call-center-software/#shortlist) Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency. [Learn more about Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 88% recommend this product [## MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) [4.2 (283)](https://www.capterra.com/p/140996/MiVoice-Business-Solution/reviews/) MiVoice Business is a flexible, secure, and scalable unified communications, collaboration, and contact center solution.  [Learn more about MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [4.4 (269)](https://www.capterra.com/p/182004/CloudTalk/reviews/) CloudTalk is an AI-powered, cloud-based call center software for sales & customer service teams. Start your FREE 14-day trial today!  [Learn more about CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (264)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Genesys Cloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement. [Learn more about Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) [4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy. [Learn more about Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) [4.2 (257)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/) RingCX is an AI-powered contact center: simple to use and easy to deploy. [Learn more about RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) [4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) Improve customer satisfaction and reduce costs with the world's most advanced, AI-driven platform for contact centers. [Learn more about XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 82% recommend this product [## CallHub](https://www.capterra.com/p/149279/CallHub/) [4.4 (249)](https://www.capterra.com/p/149279/CallHub/reviews/) [Capterra Shortlist](https://www.capterra.com/call-center-software/#shortlist) Cloud call center with dialers, AI sentiment analysis, inbound calling, spam shield, and branching scripts. [Learn more about CallHub](https://www.capterra.com/p/149279/CallHub/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) [4.5 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system. [Learn more about Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Wildix](https://www.capterra.com/p/218251/Wildix/) [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations. [Learn more about Wildix](https://www.capterra.com/p/218251/Wildix/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 88% recommend this product [## PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) [4.8 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) The OUTBOUND CALL CENTER platform built for high connect rates. Powering millions of conversations, averaging 10%+ call answer rates. [Learn more about PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 87% recommend this product [## LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/) [4.6 (163)](https://www.capterra.com/p/161344/LogMeIn-Rescue/reviews/) Premium enterprise remote support software: secure, reliable, and AI-powered for IT and customer support teams. [Learn more about LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 80% recommend this product [## TenFold](https://www.capterra.com/p/144586/Tenfold/) [4.7 (143)](https://www.capterra.com/p/144586/Tenfold/reviews/) CTI for Sales & Contact Center - Improve Customer Experience & Productivity [Learn more about TenFold](https://www.capterra.com/p/144586/Tenfold/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 89% recommend this product [## Readymode](https://www.capterra.com/p/136728/Readymode/) [4.6 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) Readymode is a cloud-based, customer engagement platform that helps you dial smarter, connect faster and increase your connect rates.  [Learn more about Readymode](https://www.capterra.com/p/136728/Readymode/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 89% recommend this product [## UJET](https://www.capterra.com/p/164070/UJET/) [4.6 (140)](https://www.capterra.com/p/164070/UJET/reviews/) UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. [Learn more about UJET](https://www.capterra.com/p/164070/UJET/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 91% recommend this product [## Gladly](https://www.capterra.com/p/156723/Gladly/) [4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) Gladly unifies voice, IVR, and AI into one seamless platform built to modernize call centers and drive loyalty at scale. [Learn more about Gladly](https://www.capterra.com/p/156723/Gladly/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 91% recommend this product [## Acefone](https://www.capterra.com/p/264770/Acefone/) [4.6 (135)](https://www.capterra.com/p/264770/Acefone/reviews/) No matter your business communication requirement, Acefone has you covered with its bespoke cloud telephony solutions.  [Learn more about Acefone](https://www.capterra.com/p/264770/Acefone/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 81% recommend this product [## XCALLY](https://www.capterra.com/p/136894/XCALLY/) [4.8 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers. [Learn more about XCALLY](https://www.capterra.com/p/136894/XCALLY/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 98% recommend this product [## LoopUp](https://www.capterra.com/p/168543/LoopUp/) [4.6 (126)](https://www.capterra.com/p/168543/LoopUp/reviews/) LoopUp gives multinationals one global provider for Teams Calling, simplifying management and support worldwide. [Learn more about LoopUp](https://www.capterra.com/p/168543/LoopUp/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 83% recommend this product [## Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) [4.5 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. [Learn more about Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 86% recommend this product [## Mango Voice](https://www.capterra.com/p/249548/Mango-Voice/) [3.7 (110)](https://www.capterra.com/p/249548/Mango-Voice/reviews/) Mango Voice is an enterprise-grade VoIP phone system based in the cloud. [Learn more about Mango Voice](https://www.capterra.com/p/249548/Mango-Voice/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/) [4.8 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) Based in the UK, our hosted dialler can help grow your call centre by increasing sales, productivity and conversions. [Learn more about Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 92% recommend this product [## ZIWO](https://www.capterra.com/p/171265/ZIWO/) [4.7 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) Cloud Contact Center Solution deployed instantly with CRM plugins, full API access, and agent connectivity.  [Learn more about ZIWO](https://www.capterra.com/p/171265/ZIWO/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 90% recommend this product [## Bria](https://www.capterra.com/p/158718/Bria/) [4.3 (106)](https://www.capterra.com/p/158718/Bria/reviews/) VoIP platform that offers softphone solutions, team messaging, and management tools for unified communications of call centres. [Learn more about Bria](https://www.capterra.com/p/158718/Bria/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Toky](https://www.capterra.com/p/156115/Toky/) [4.2 (106)](https://www.capterra.com/p/156115/Toky/reviews/) Virtual phone system for businesses with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more [Learn more about Toky](https://www.capterra.com/p/156115/Toky/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) [4.9 (104)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) [Capterra Shortlist](https://www.capterra.com/call-center-software/#shortlist) Squaretalk is an all-in-one contact center platform that increases lead engagement, contact rates, team performance and personalization [Learn more about Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 93% recommend this product [## Bright Pattern](https://www.capterra.com/p/130369/Bright-Pattern/) [4.8 (104)](https://www.capterra.com/p/130369/Bright-Pattern/reviews/) Leading provider of AI-powered omnichannel cloud contact center software. [Learn more about Bright Pattern](https://www.capterra.com/p/130369/Bright-Pattern/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 91% recommend this product [## Glassix](https://www.capterra.com/p/10011687/Glassix/) [5.0 (103)](https://www.capterra.com/p/10011687/Glassix/reviews/) Glassix is an AI-powered messaging platform that keeps your customer conversations connected across digital channels - Powered by GPT-4 [Learn more about Glassix](https://www.capterra.com/p/10011687/Glassix/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 95% recommend this product [## fonio.ai](https://www.capterra.com/p/10025797/fonio-ai/) [4.9 (100)](https://www.capterra.com/p/10025797/fonio-ai/reviews/) Fonio.ai is an AI phone agent that conducts conversations in a human-like manner, supporting businesses with customer service & more. [Learn more about fonio.ai](https://www.capterra.com/p/10025797/fonio-ai/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 94% recommend this product [## wolkvox](https://www.capterra.com/p/193276/wolkvox/) [4.6 (100)](https://www.capterra.com/p/193276/wolkvox/reviews/) Set up a call center with customized IVRs, agents with up to 10 simultaneous interactions, access to analytics and call recording. [Learn more about wolkvox](https://www.capterra.com/p/193276/wolkvox/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 94% recommend this product [## Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/) [4.3 (100)](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) Dialogue management tool that lets businesses engage with customers across communication channels, keeping record of past conversations [Learn more about Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Ameyo](https://www.capterra.com/p/85852/Ameyo/) [4.2 (100)](https://www.capterra.com/p/85852/Ameyo/reviews/) Ameyo Voice to help you connect with your customers. Experience unmatched call quality, intelligent routing and advanced voice features [Learn more about Ameyo](https://www.capterra.com/p/85852/Ameyo/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## InfoFlo](https://www.capterra.com/p/96628/InfoFlo/) [4.5 (98)](https://www.capterra.com/p/96628/InfoFlo/reviews/) We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. [Learn more about InfoFlo](https://www.capterra.com/p/96628/InfoFlo/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Fullfree](https://www.capterra.com/p/10003597/Fullfree/) [4.6 (96)](https://www.capterra.com/p/10003597/Fullfree/reviews/) CRM system that helps organizations manage members and lets users set table types, items, hierarchies, associations, and reports. [Learn more about Fullfree](https://www.capterra.com/p/10003597/Fullfree/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## HoduCC](https://www.capterra.com/p/156136/HODUCC/) [4.6 (95)](https://www.capterra.com/p/156136/HODUCC/reviews/) Predictive Dialer Software for inbound and outbound calls management. Key Features: Predictive Dialer, Auto Dialer, ACD, & many more. [Learn more about HoduCC](https://www.capterra.com/p/156136/HODUCC/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Zingtree](https://www.capterra.com/p/137736/Zingtree/) [4.4 (95)](https://www.capterra.com/p/137736/Zingtree/reviews/) Interactive agent scripting for call centers and live support teams, including powerful CRM integrations and complete analytics. [Learn more about Zingtree](https://www.capterra.com/p/137736/Zingtree/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## MightyCall](https://www.capterra.com/p/135394/MightyCall/) [3.8 (95)](https://www.capterra.com/p/135394/MightyCall/reviews/) MightyCall is a flexible & scalable cloud-based call center solution designed specifically
for small & mid-sized businesses. [Learn more about MightyCall](https://www.capterra.com/p/135394/MightyCall/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (94)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels. [Learn more about Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) [4.4 (91)](https://www.capterra.com/p/1174/CRM-Central/reviews/) Avaya UCaaS helps creates natural connections, whether human or digital, across all communication channels. [Learn more about Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Routing Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics Page 2 of 11 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (505) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Blended Call Center Call Logging Call Monitoring Call Recording Call Routing Call Scripting Call Transfer Caller ID Contact Management CRM Dashboard Generative AI Inbound Call Center IVR Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Reporting/Analytics Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Call Recording Software](https://www.capterra.com/call-recording-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[IVR Software](https://www.capterra.com/ivr-software/)[Online CRM Software](https://www.capterra.com/online-crm-software/)[Telephony Software](https://www.capterra.com/telephony-software/)[Speech Analytics Software](https://www.capterra.com/speech-analytics-software/)[Contact Center Software](https://www.capterra.com/contact-center-software/) I'm looking for Call Center Software that is: [Free](https://www.capterra.com/call-center-software/s/free/)