# ECP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ECP the right Assisted Living solution for you? Explore 154 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90493/ECP/reviews --- ECP 4.7 (154) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Reviews of ECP Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews JL Jordyn L Compliance OfficerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “ECP is user-friendly and resident-focused, offering a simple, straight-forward interface with many ways to tailor information, tasks and reports to our company's needs, with easily some of the best customer support I've worked with.“ March 2, 2026 CH Crystal H RNHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Our only involves not being able to save certain documents and go back to them later.“ November 20, 2025 CA Christopher A AdministratorHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The system includes an integrated e-signature feature, making the approval and management of care plans more efficient and streamlined.“ August 22, 2025 LZ Lori Z Owner and DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “That it does not have a specific appointment module for tenants...I find using tasks to track appts is cumbersome, redundant and time consuming.“ August 26, 2025 Charlene P Vice Presidnet of Resident CareHospital & Health Care, 10,001+ employeesUsed the software for: 6-12 months. “The level of collaboration, responsiveness, and alignment demonstrated throughout has set a high standard for both system implementation and ongoing optimization.“ March 26, 2026 LR Linda R Director of NursingHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “What I like least about ECP is sometimes information is not accessible in all areas.“ March 10, 2026 PR Phillip R Community NurseHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “ECP is a dependable, industry-standard platform that streamlines resident management, care documentation, and medication administration.“ August 22, 2025 EF Elizabeth F Program SupervisorConsumer Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The least thing I don’t like is it doesn’t give us more time to document things and it doesn’t show us how to d/c medication“ August 22, 2025 ## Showing most helpful reviews Showing 1-25 of 154 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nathan K. Administrator Used the software for: ### "ECP is "User Friendly"" January 23, 2013 4.0 This is a very good, user-friendly and affordable product that has great value for the cost and good customer support. The software continues to improve and be updated per what we were promised. This is our 3rd. software in 3 years and is by far the best and a keeper. Pros \-Very user-friendly -Exceptionally customizeable -Good customer service -Levels for types of users helps to make it easier to train on (there is not a lot of extra stuff that makes it confusing) -Interfaces well with our pharmacy's software. Cons \-The customization process can feel daunting but is worth investing time into. -Would be nice to have some sort of apartment tracking module (future update I'm sure : ). Review Source CW Candis W. Quality and Wellness Director Hospital & Health Care Used the software for: 2+ years ### "Highly Recommend ECP" November 23, 2025 5.0 Overall, a great experience. We have been using for 10+ years and have been exceptionally satisfied with their software and customer service. Pros is very user friendly. My teams rarely have issues with the system and when an issue does occur, the ECP customer service people are there to help. We use all aspects of the system, from eMAR to incident reporting. We have our own assessment tool in the system, as well as our own supporting assessments and evaluations. Overall, a great product. Cons I’d like to see AI capability, i.e, predictive risk concerns with residents based on documentation and incident reporting. Alternatives considered [Eldermark](https://www.capterra.com/p/248496/Service-Minder/) Reason for choosing ECP Ease of use, ease of implementation, they had the capability of uploading our own documents. Review Source AS Angie S. Clinical Service Manager Medical Practice Used the software for: 2+ years ### "ECP no easy" June 18, 2023 3.0 I have used it for 4 years. I learn something new every day. Some good some bad. Pros the cart set up screens. Easy to identify a resident. Cons To many ways to enter one entry. ie Treatment, daily task. Care plan, single care Review Source Response from Extended Care Professional July 14, 2023 Hi Angie, we appreciate your feedback as it is important to us that our software is easy and simple to use for all customers. A support member will be reaching out to answer any questions you may still have. We also offer a Knowledge Base and ECP University which allows you to access trainings at any time. These trainings will help make sure you are able to use the software as efficiently as possible. Please do not hesitate to reach out to our customer support team if you ever are in need of assistance. Thanks again! LR Linda R. Director of Nursing Hospital & Health Care Used the software for: 1-2 years ### "Director of Nursing" March 10, 2026 4.0 My experience with has been relatively easy. I am not a computer person, and I only know how to do what I am taught, but I feel I can teach someone else how to use majority of this system. Pros Easy to navigate, Customer service is always quick in returning calls and messages, with easy-to-understand direction. I can easily find any information documented, and customize any report needed. I have no idea about how much money or value it cost, billing or security as that is not part of my access, but I have Cons What I like least about is sometimes information is not accessible in all areas. Like if I put a tb skin test in ECP and it was given I still have to go in immunizations to document it again. Review Source JD Jamie D. Administrator Medical Practice Used the software for: 6-12 months ### "Happy we switched to ECP!" November 3, 2025 4.0 Very positive experience from the beginning. Great support. Does interface with our pharmacy which is why we switched in the first place. Pros Overall a great EMR. Ease of uploading and the ability to keep everything in one place. The support is very knowledgeable and friendly. I would recommend to any assisted living or SNF. Cons Setting alerts for staff notifications seems to be more difficult than it should be and there is no way to alert us if someone doesn't have a BM for 48 hrs. Switched from [CareSuite](https://www.capterra.com/p/160096/CareSuite/) interfaces with HomeTown Pharm LTC which is our partnering pharm Review Source CF Carla F. Training and Onboarding Administrator Mental Health Care Used the software for: 6-12 months ### "Great Program" August 25, 2025 4.0 Overall I have had a great experience with , \[sensitive content hidden\] the lady we worked with to set everything up was phenomenal and very helpful! Pros Ease of use, great customer service, easy to train new employees on how to use the program. As the person who entered most of the residents into our system, that was also really an easy process as well. Cons The med passing system is a little bit more difficult to use than our previous program. The 2-steps for reordering meds, I wish there was way to turn that off, as well as the need to check in new meds/scripts into the system before they can be passed. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/)[Relias](https://www.capterra.com/p/179573/Relias/) Reason for choosing ECP Best Value, and had the most features that we were looking for. Switched from [PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/) Wanted to be able to have a comprehensive EMAR system Review Source Response from Extended Care Professional October 3, 2025 Hi Carla, Thank you for your feedback. We understand med pass efficiency is a top priority. The two-step process is designed with resident safety in mind, but our support team is always available to review workflows with you and suggest ways to make daily med pass as smooth as possible. CH Cyndi H. Director of Health and Wellness Health, Wellness and Fitness Used the software for: Less than 6 months ### "great product." September 20, 2025 5.0 It has been a pleasant transition. I would have liked for all of the resident information to have transferred over instead of us having to manually input, especially the assessment. Pros Ease of use. Great support, always quick and friendly and always have an answer to my questions. The staff is extremely knowledgeable. Cons I would like to change the time out greater than two hours or not to have a time out at all unless I log out. Switched from [CareSuite](https://www.capterra.com/p/160096/CareSuite/) It combines all of the above products into one Review Source Response from Extended Care Professional December 2, 2025 Hi Cyndi, Thank you for taking the time to share your experience. We’re so glad to hear that the transition has gone smoothly and that our support team has been helpful — we’ll be sure to pass that along to them. Regarding the session timeout, we understand how a longer timeframe could feel more convenient. The two-hour limit is in place to help protect sensitive resident information and ensure documentation is always completed under the correct user. If you’d ever like help reviewing, our support team is always here to help. We truly appreciate your feedback! CH Crystal H. RN Hospital & Health Care Used the software for: 2+ years ### "ECP: the unsung hero of our daily chaos!" November 20, 2025 5.0 It’s been great! We couldn’t have chosen a better system for our needs. Our staff find it very easy to learn and use. Pros Ease of use for my staff! The support staff are also very responsive. We have never had to wait more than a day or two for an answer. Cons Our only involves not being able to save certain documents and go back to them later. We waste a lot of time reentering assessments. Alternatives considered [Yardi Senior Living Suite](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/)[PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/) Reason for choosing ECP Ease of use was our biggest reason for our choice Review Source JB Jennifer B. HR and Project Coordinator Mental Health Care Used the software for: 2+ years ### "Customer Review" August 27, 2025 4.0 Over all, it has been good. Customer support is always as helpful as they are able to be and is always willing to take suggestions to their team. Pros Ease of use with the MAR. I also like how easy it is to complete the care plan assessment to turn those into daily tasks for the residents. Cons Inability to customize for our population. I would also like to see as meds are completed for each med pass that the resident is greyed out showing that their meds are completed for that med pass time. Switched from [CareSuite](https://www.capterra.com/p/160096/CareSuite/) We were having issues with their product. Review Source Response from Extended Care Professional November 5, 2025 Hi Jennifer, Thank you for your review. Continued customization for our users is something we are always looking to expand, and we’ll pass your feedback along to our product team! In the meantime, there are some reporting options available to help better see completed meds, and our support team is happy to walk through the tools with you, please reach out to them if you’re interested. We appreciate you taking the time to share this feedback. AL Angie L. Manager Supervisor Hospital & Health Care Used the software for: 2+ years ### "ECP is worth your buck" August 22, 2025 5.0 I have worked with for many years and I love it. I would be lost without it. It has so many pro's and not alot of con's, that I have run into anyways. It saves alot of time when it comes to charting on residents. Pros Working with is great. It is easy to navigate through different areas on it. Very convenient when you need to find a document quickly. Customer service is great also. Very friendly and can help navigate any concerns. Resident management is quick and efficient. You can set up tasks per your facility. Medication management is easy to follow. Security is great so no one can get into files that are not authorized to do so. ECP overall is a great tool for value of your money. Cons I think it should have some type of backup when the internet connection is lost. Staff does get frustrated when and if we loose internet connection and they are not able to document. Review Source Response from Extended Care Professional March 30, 2026 Hi Angie, 'I would be lost without it' — that's the kind of feedback that means everything to us. We're glad ECP has saved your team so much time with charting. On internet connectivity, ECP does offer offline charting in the app, and documentation will automatically sync back once the connection is restored. Our support team can walk you through the details, and our Knowledge Base has helpful backup and offline charting resources anytime. AC Alexa C. Administration Hospital & Health Care Used the software for: 6-12 months ### "Administration " August 22, 2025 5.0 Overall its easy to navigate residents profile. Easy to get quick resident information and being able to keep a progress note and incidents reports Pros The way its set up to pass meds and easy to print facesheets, being able to add all the residents information and life story profiles. Cons Not able to DC orders instead of discontinued orders when the state comes it looks at our audits it does not reflect in system we have to add an alert. Switched from [Auto Care Software](https://www.capterra.com/p/129808/Auto-Care-Software/) Better software and trying to get a program from that work with our needs Review Source Response from Extended Care Professional October 2, 2025 Hi Alexa, Thank you for this review. We know audits require clear and accurate records. If discontinued orders aren't reflecting for your community, our support team would be glad to walk through the process with you and make sure everything is working as intended. Our support team is available to you 24/7 and can be reached at www.ecp123.com/contact-support. MR Mary R. Registered Nurse, Designated Manager Hospital & Health Care Used the software for: Less than 6 months ### "Overall, good experience " August 22, 2025 4.0 Overall, it has been working well. Customer service has been very helpful every time I've needed them. Pros No more paper, it is mostly user friendly. Has definitely saved money with printing monthly MARS and TARS. I'm still figuring out the difference between task and treatment Cons I wish the medications would flag a different way when due. Not all pop up at once and color coded differently. It is not easy to edit an assessment; it creates a whole new one and I find it time consuming when I get pulled away and come back to it and can't just jump back in, I have to start a new one. Alternatives considered [Therap](https://www.capterra.com/p/124101/Therap/) Reason for choosing ECP Better introduction to the program then Therap had Review Source TN Tanya N. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "ECP REVIEW, by Tanya Neubert from Prairie Home Assisted Living" April 27, 2021 4.0 Very Good! Pros Very user friendly for staff to use and its used across the fox valley so many caregivers are familiar with the program. Also, the customer service staff are AMAZING, they are always kind, helpful, patient, and have excellent follow up. Cons For follow ups such as patches, Somehow make a follow up that can immediately ask them if they removed the previous patch. I am currently only able to do it 5 minutes later and we have to enter a separate patch removal as a treatment. Staff often forget to remove the old ones if we are not doing this. One other suggestion I'd like to put out there is I wish we could select certain parts of the ISP for the "active cares" that we want to for a quick reference for our staff. Even though it is a shortened version, it still is not efficient for us. Our hopes was the active cares would be similar to a form you'd see printed off in nursing homes on patients doors with instructions for CNA's. We have a few different forms we use like this internally but it would be amazing to have something be made from the ISP so your not re doing the work in two different area's. Currently we use a separate form which has the following areas listed on one page. These are the main topics with a few examples: Mental Status (example-alert/oriented) -Speech (example-difficult to understand)-Mobility Assistance(example-Wheelchair)- Transfer Assistance-Grooming Assistance-Special Equipment- Eyesight/Hearing- Medical Monitoring- Paralysis-Skin-Bathing Assistance-Oral Care-Dressing- Eating Assistance- Toileting Assistance-Night Services- Behaviors/Safety- Medications- Activities- Advanced Directives- Appointments- Housekeeping- Other Services - Evacuation Capability in Emergency. Reason for choosing ECP We tried other software systems but at that time was the most advanced and worked with our primary pharmacy (Mortons) which was an added bonus. Since we have made the change we are very happy with services and have not ever felt the need to explore any other options. Review Source EC Elaine C. Resident Care Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Terrific customer support" December 15, 2025 5.0 Very positive. Easy for med techs to learn. Easy to check for undocumented meds. This is one of the hardest things for me to control on a daily basis. The problem isn't the system, its the users. Pros Other than regular daily use, I had to email support for a password issue and the support person \[sensitive content hidden\], responded very promptly with easy to understand instructions. She also followed up with an email to be sure everything worked out for me. Cons I don't really have anything I don't like about it. The only thing that I didn't know that causes a minor issue is that the med list that prints with the face sheet does NOT include treatments. Review Source AG Amy G. Revenue Cycle Manager Hospital & Health Care Used the software for: 6-12 months ### "ECP Billing Review" November 26, 2025 5.0 It's been very positive. They took time to train me and other billers. They're always quick to answer my questions and tailer the software to our needs. When there is a bug, they fix it. When I need help, they're available. Pros Customer support - they always help me in a timely manner and tailer to my billing needs. Reporting - saves tons of time in booking revenue. Scheduling - I'm able to meet my deadlines for billing purposes. Cons I wish it was able to fill out billing forms like the CMS 1500. Similar products on the market do. Hoping this is an upgrade that will come soon! Review Source DC Diana C. Executive Director Hospital & Health Care Used the software for: Less than 6 months ### "Company login" September 18, 2025 5.0 Very satisfied. Quick response time and the fix that was sent took care of the issue. Overall it was a good experience. Pros CUstomizing options - I had difficulty locking in the company log-in. The response I got was timely and explained the steps to correct this. Very satisfied with the service. Cons When I was logged out and not knowing my company log-in was frustrating. I got the information was able to log-in and able to lock the log-in information. Review Source Response from Extended Care Professional December 2, 2025 Hi Diana, Thank you for sharing this review. We’re happy to hear that our team was able to respond quickly and help get your login issue resolved — and that you found the guidance clear and helpful. We understand that needing the company login can feel frustrating when you’re trying to get back into the system, and we appreciate your patience. The extra login step is in place to help protect sensitive resident information and ensure secure access for your team. We truly appreciate your feedback and are glad to hear your overall experience has been positive! EO Elizabeth O. Executive Director Hospital & Health Care Used the software for: Less than 6 months ### "New beginnings with EMR and there team" August 30, 2025 5.0 Training was great with \[sensitive content hidden\] he was interesting and knowledgeable. We learned a lot in a short period of time \[sensitive content hidden\] explained thins in a simple manner where it was interesting and fun. Pros I am new to and I have needed customer support several times this week. They were quick to respond and very knowledgeable. Cons Learning a new EMR was challenging. A lot of information was squeezed into a short period of time. I wish there was one extra day to do data entry with \[sensitive content hidden\] around to ask questions to. Review Source AM Ali M. PharmD Pharmaceuticals Used the software for: 1-2 years ### "Honest Reviewer" March 3, 2025 4.0 Overall I am happy with I could confidently recommend as a 2nd after QuickMAR however you are gaining on them since they got bought out by PCC. Pros What I like most about is the Support staff and the software is easy to navigate Cons What I dislike the most is the way it automatically receives inventory. This creates frustrations for the facility and pharmacy because the facility is expecting things to automatically occur and they blame it on the pharmacy. For example the way it handle 2 part orders (scheduled and prn) and adding qty based on RF vs RE messages Review Source KD Kyle D. Regional Environmental Service Coordinator Hospital & Health Care Used the software for: 2+ years ### "Perfect Software" December 20, 2022 5.0 has almost eliminated the need to store paper files for residents, compliance, and even employee files. Pros 's overall function is easy to navigate, even for someone that may not have the best computer skills. Charting, compliance, and internal notes just for staff communication are top-notch. Cons I feel is missing a calendar tab. A Calendar tab where management could enter appointments and events that would prompt staff. Review Source Response from Extended Care Professional February 3, 2023 Hi Kyle, Thank you for taking the time to leave such a thoughtful review. We understand that learning a new program can be challenging, especially when users do not have a technical background. That is why our team works hard to provide a user-friendly program that anyone feels comfortable using. We are thrilled to hear that your experience transitioning from paper records has been successful and that the program has improved communication, efficient charting, and compliance for your team. This continues to confirm that the communities using ECP are able to provide the best care possible. We are excited to let you know that we do, in fact, have a calendar view feature. Someone from our support team will be reaching out to assist with creating an appointment schedule that suits your needs. Thanks again! BF Barbara F. House Manager Individual & Family Services Used the software for: 2+ years ### "The ECP system makes my job much easier and my employees find it easy to understand." December 20, 2022 5.0 Pros How easy it was to learn and understand the system. When we did have an issue the help desk was right there to get us up and running. Cons I have found no issues with this system. Review Source Response from Extended Care Professional February 3, 2023 Hi Barbara, Thank you for your review. It's so nice to know that ECP provides value to your daily practices and that it's easy enough for your entire team to use and understand. We offer an abundance of training resources, including our ECP University and Knowledge Base, so that all users can confidently use ECP to complete their daily duties. In addition, our customer support is readily available so that no question goes unanswered. Thanks again for sharing your positive experience! CW Char W. Administrator Hospital & Health Care Used the software for: 2+ years ### "ECP" May 12, 2020 5.0 Overall I have had all good experiences with . It has made my world as Administrator much easier. The ECP team when you call the office are nothing but friendly and will work to help you solve your issues. I never feel rushed and to me that is important to learn things slowly Pros I come from old school where everything was hand written and kept in resident charts. This is so much easier and neater, easy to find history on anything I am looking for without having to dig through years of files. I am able to monitor how the residents are daily, I can monitor medication passes to make sure things are being done. Cons There is really nothing that I dont like, I just think there is so much I dont understand and could really use some training on things to better utilize all areas. One area I would really like to learn is using for ISP's. Right now i had write all of them Review Source Response from Extended Care Professional May 18, 2020 Thank you so much for the kind words. We love hearing how our software helps people in the field, care for residents. We understand how important regulatory compliance and streamlining documentation such as ISPs (Care Plans) is for our communities. State Compliant Care Plans have been a core component in ECP for over a decade. We have State and license specific templates including assessments and required reporting for states across the U.S. Someone from ECP will reach out to you to setup training and provide some help for you to create automated care plans and customizable reports that will be easily accessible for your community. Thanks again for the great feedback. Nicole Shelton Senior Training and Compliance Specialist AW Angela W. Associate Director Health, Wellness and Fitness Used the software for: 2+ years ### "ECP " November 1, 2023 4.0 I started using when the idea came to fruition, our assisted living facility was the "guinea pig" for the launch so I have been able to see the ECP program grow and improve throughout the years. Pros Ease of use, easy to train new staff with this system. Cons The back up is nice when the system is out but, would be more convenient if we were able to break down what we need as opposed to printing everything as it can be over 200 sheets. Also, if power is out, there is not much use for back up, unless I am not using it correctly. Reason for choosing ECP I previously worked for a company that switched from to ALIS and within 3 months, they switched back to ECP! Review Source MJ Megan J. Director of Health Services Health, Wellness and Fitness Used the software for: 2+ years ### "User friendly and customizable." May 27, 2020 5.0 We use for our EHR, our EMAR and most of our clinical applications across our 11 large Assisted Living/Memory Care communities. They are so good to work with and their customer support is extraordinary. I email about once a month over something or other which is usually an upgrade in the software. Pros I like that I can customize assessments for the team. offers assessments for most states that are state required (like in Utah) for Assisted Living. Most of the team can teach themselves the software really easily. It is very user friendly. Cons Every software has it's limitations and there are a few things that are a little wonky with . I wish there was a way in the assessment that you could say if you select yes to an option, it opens up more of an assessment but if you say no it doesn't show up. Its a small thing. I anticipate this is an option ECP would develop someday. However, ECP is so good to work with that if this was something that was absolutely needed, they would make it happen. Reason for choosing ECP is customizable and easy to use. It is slick and user friendly and it is a comprehensive solution for MAR and assessments. Review Source Response from Extended Care Professional June 23, 2020 Thank you for sharing your thoughts. We are glad to hear that you and your team enjoy the user-friendliness of our software and customizable assessments. Your feedback is very important to us and will be carried over into upcoming meetings to update new features, including capabilities on the assessment. LD Lisa D. Marketing Outreach Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Technical support and follow up" January 17, 2023 5.0 We are an Assisted Living community that has been using for years. We have now implemented using the ECP LEADS for our sales and marketing management and it is working wonderfully. Pros Now that it has been adjusted, the LeaDS IS SO eas;y to use and the features make it a great team support feature for Follow ups and marketing. Cons I disliked that the system kept logging me out, but since I spoke to technical support they were quick to respond and solved the issue quickly. Review Source Response from Extended Care Professional February 3, 2023 Thank you for your review, Lisa. We are thrilled to hear that ECP CRM has been a helpful tool in managing your sales and marketing. It's crucial for us to provide the essential tools that Assisted Living marketers need to develop more leads and grow occupancy quickly. From the moment you receive a new lead to the day they move in, everything is captured in one place to make the process as seamless as possible. We are also happy to hear that you've had such a positive experience with our customer support team. Thanks again for your continued support! AJ Aliina J. CNA Hospital & Health Care Used the software for: 2+ years ### "ECP is an easy and helpful tool for charting" December 21, 2022 5.0 is so great to use and it makes charting simple yet allows for much detail Pros I like how easy it is and how there is never any issues with the software. Makes charting such breeze Cons sometimes it saves the passwords of others and I have to delete and retype mine Review Source Response from Extended Care Professional February 3, 2023 Hi Aliina, Thanks for your review! We love to hear that ECP has been a helpful tool in making charting a breeze for your team. Our user-friendly software helps simplify current processes while providing tools that allow for in-depth documentation when needed. If you run into any questions while using ECP, please do not hesitate to contact our customer support team. They are always readily available to help. Thanks again! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.