# ECP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ECP the right Assisted Living solution for you? Explore 154 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90493/ECP/reviews --- ECP 4.7 (154) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Reviews of ECP Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews JL Jordyn L Compliance OfficerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “ECP is user-friendly and resident-focused, offering a simple, straight-forward interface with many ways to tailor information, tasks and reports to our company's needs, with easily some of the best customer support I've worked with.“ March 2, 2026 CH Crystal H RNHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Our only involves not being able to save certain documents and go back to them later.“ November 20, 2025 CA Christopher A AdministratorHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The system includes an integrated e-signature feature, making the approval and management of care plans more efficient and streamlined.“ August 22, 2025 LZ Lori Z Owner and DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “That it does not have a specific appointment module for tenants...I find using tasks to track appts is cumbersome, redundant and time consuming.“ August 26, 2025 Charlene P Vice Presidnet of Resident CareHospital & Health Care, 10,001+ employeesUsed the software for: 6-12 months. “The level of collaboration, responsiveness, and alignment demonstrated throughout has set a high standard for both system implementation and ongoing optimization.“ March 26, 2026 LR Linda R Director of NursingHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “What I like least about ECP is sometimes information is not accessible in all areas.“ March 10, 2026 PR Phillip R Community NurseHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “ECP is a dependable, industry-standard platform that streamlines resident management, care documentation, and medication administration.“ August 22, 2025 EF Elizabeth F Program SupervisorConsumer Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The least thing I don’t like is it doesn’t give us more time to document things and it doesn’t show us how to d/c medication“ August 22, 2025 ## Showing most helpful reviews Showing 1-25 of 154 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nathan K. Administrator Used the software for: ### "ECP is "User Friendly"" January 23, 2013 4.0 This is a very good, user-friendly and affordable product that has great value for the cost and good customer support. The software continues to improve and be updated per what we were promised. This is our 3rd. software in 3 years and is by far the best and a keeper. Pros \-Very user-friendly -Exceptionally customizeable -Good customer service -Levels for types of users helps to make it easier to train on (there is not a lot of extra stuff that makes it confusing) -Interfaces well with our pharmacy's software. Cons \-The customization process can feel daunting but is worth investing time into. -Would be nice to have some sort of apartment tracking module (future update I'm sure : ). Review Source CA Christopher A. Administrator Hospital & Health Care Used the software for: 1-2 years ### "ECP Review - Better Living RCF" August 22, 2025 4.0 Overall, the system performs well and offers helpful customization options. While there is still room for improvement, the customer support team remains responsive, knowledgeable, and consistently helpful. Pros The system includes an integrated e-signature feature, making the approval and management of care plans more efficient and streamlined. Cons The platform currently lacks important functions such as bowel movement tracking and wound monitoring, which limits its ability to support comprehensive resident care documentation. Switched from [CareSuite](https://www.capterra.com/p/160096/CareSuite/) We transitioned to due to certain limitations in QuickMAR. While QuickMAR was simplified and user-friendly, especially for new staff with no prior EMAR experience, ECP offers a more in-depth system that supports comprehensive care management. However, this added complexity requires more time, patience, and thorough training to ensure staff can use it effectively. Review Source Response from Extended Care Professional March 18, 2026 Hi Christopher, Thank you for your feedback. We know how important comprehensive documentation is for resident care. While we don't currently have dedicated modules for wound monitoring or bowel movement tracking, many communities use our Skin Assessment and custom report editor to create skin grids, and daily tasks to track BM data. These areas remain a high priority on our product roadmap, and our support team is always available to walk through current options and help you set up the best workflows for your community. AS Angie S. Clinical Service Manager Medical Practice Used the software for: 2+ years ### "ECP no easy" June 18, 2023 3.0 I have used it for 4 years. I learn something new every day. Some good some bad. Pros the cart set up screens. Easy to identify a resident. Cons To many ways to enter one entry. ie Treatment, daily task. Care plan, single care Review Source Response from Extended Care Professional July 14, 2023 Hi Angie, we appreciate your feedback as it is important to us that our software is easy and simple to use for all customers. A support member will be reaching out to answer any questions you may still have. We also offer a Knowledge Base and ECP University which allows you to access trainings at any time. These trainings will help make sure you are able to use the software as efficiently as possible. Please do not hesitate to reach out to our customer support team if you ever are in need of assistance. Thanks again! PP Placida P. Administrator Facilities Services Used the software for: 1-2 years ### "Administrator" January 15, 2026 4.0 overall experience is a nine point five out of ten, the support team was great and replied immediately after getting a service call. Pros I do like how you can record multiple aspects of the everyday tasks that we are beholding to as staff. Cons the one thing I do not like is that we are not able to print out a completely blank MAR, with no consumer information. and that you are unable to link a resident to the pharmacy unless it is done at time of adding "New Resident. and that you cannot reactive a resident on the same day they were discharged. Review Source CF Cathy F. Administrator Hospital & Health Care Used the software for: 2+ years ### "ECP review" August 25, 2025 5.0 has served us well over the years. We have a close relationship with them and can discuss our needs at the time. Pros Personalized service and willingness to help create items/processes for our company. Someone always calls us to make sure we are satisfied. Cons Sometimes things are talked about and promised but not completed for a extended period of time. They are willing to talk about it but the issue can be on both ends at any time. Alternatives considered [PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/) Reason for choosing ECP It works for Assisted Living and Loren has been wonderful so we didn't switch Review Source Response from Extended Care Professional December 2, 2025 Hi Cathy, Thank you for taking the time to share this review. We truly appreciate your partnership over the years and are glad to hear that our team’s personalized support has been valuable to you. Your feedback and requests help guide our improvements, and we are always grateful when customers share ideas that help shape the product. We understand how it can be frustrating when certain enhancements take longer than expected. Our product requests are reviewed and prioritized carefully to ensure we’re making the greatest impact across all communities, and your input is always part of those discussions. Thank you again for your continued collaboration. We're glad to be working with you. CW Candis W. Quality and Wellness Director Hospital & Health Care Used the software for: 2+ years ### "Highly Recommend ECP" November 23, 2025 5.0 Overall, a great experience. We have been using for 10+ years and have been exceptionally satisfied with their software and customer service. Pros is very user friendly. My teams rarely have issues with the system and when an issue does occur, the ECP customer service people are there to help. We use all aspects of the system, from eMAR to incident reporting. We have our own assessment tool in the system, as well as our own supporting assessments and evaluations. Overall, a great product. Cons I’d like to see AI capability, i.e, predictive risk concerns with residents based on documentation and incident reporting. Alternatives considered [Eldermark](https://www.capterra.com/p/248496/Service-Minder/) Reason for choosing ECP Ease of use, ease of implementation, they had the capability of uploading our own documents. Review Source JD Jamie D. Administrator Medical Practice Used the software for: 6-12 months ### "Happy we switched to ECP!" November 3, 2025 4.0 Very positive experience from the beginning. Great support. Does interface with our pharmacy which is why we switched in the first place. Pros Overall a great EMR. Ease of uploading and the ability to keep everything in one place. The support is very knowledgeable and friendly. I would recommend to any assisted living or SNF. Cons Setting alerts for staff notifications seems to be more difficult than it should be and there is no way to alert us if someone doesn't have a BM for 48 hrs. Switched from [CareSuite](https://www.capterra.com/p/160096/CareSuite/) interfaces with HomeTown Pharm LTC which is our partnering pharm Review Source CF Carla F. Training and Onboarding Administrator Mental Health Care Used the software for: 6-12 months ### "Great Program" August 25, 2025 4.0 Overall I have had a great experience with , \[sensitive content hidden\] the lady we worked with to set everything up was phenomenal and very helpful! Pros Ease of use, great customer service, easy to train new employees on how to use the program. As the person who entered most of the residents into our system, that was also really an easy process as well. Cons The med passing system is a little bit more difficult to use than our previous program. The 2-steps for reordering meds, I wish there was way to turn that off, as well as the need to check in new meds/scripts into the system before they can be passed. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/)[Relias](https://www.capterra.com/p/179573/Relias/) Reason for choosing ECP Best Value, and had the most features that we were looking for. Switched from [PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/) Wanted to be able to have a comprehensive EMAR system Review Source Response from Extended Care Professional October 3, 2025 Hi Carla, Thank you for your feedback. We understand med pass efficiency is a top priority. The two-step process is designed with resident safety in mind, but our support team is always available to review workflows with you and suggest ways to make daily med pass as smooth as possible. CH Cyndi H. Director of Health and Wellness Health, Wellness and Fitness Used the software for: Less than 6 months ### "great product." September 20, 2025 5.0 It has been a pleasant transition. I would have liked for all of the resident information to have transferred over instead of us having to manually input, especially the assessment. Pros Ease of use. Great support, always quick and friendly and always have an answer to my questions. The staff is extremely knowledgeable. Cons I would like to change the time out greater than two hours or not to have a time out at all unless I log out. Switched from [CareSuite](https://www.capterra.com/p/160096/CareSuite/) It combines all of the above products into one Review Source Response from Extended Care Professional December 2, 2025 Hi Cyndi, Thank you for taking the time to share your experience. We’re so glad to hear that the transition has gone smoothly and that our support team has been helpful — we’ll be sure to pass that along to them. Regarding the session timeout, we understand how a longer timeframe could feel more convenient. The two-hour limit is in place to help protect sensitive resident information and ensure documentation is always completed under the correct user. If you’d ever like help reviewing, our support team is always here to help. We truly appreciate your feedback! CH Crystal H. RN Hospital & Health Care Used the software for: 2+ years ### "ECP: the unsung hero of our daily chaos!" November 20, 2025 5.0 It’s been great! We couldn’t have chosen a better system for our needs. Our staff find it very easy to learn and use. Pros Ease of use for my staff! The support staff are also very responsive. We have never had to wait more than a day or two for an answer. Cons Our only involves not being able to save certain documents and go back to them later. We waste a lot of time reentering assessments. Alternatives considered [Yardi Senior Living Suite](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/)[PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/) Reason for choosing ECP Ease of use was our biggest reason for our choice Review Source JZ Jason Z. Operations Manager Hospital & Health Care Used the software for: 1-2 years ### "Good Value. Appreciate the Functionality." August 27, 2025 4.0 Overall we are happy with the functionality of being integrated within our company. It is user friendly, which enables are staff to document effectively. Pros The functionality when documenting medication and residential daily tasks. The ability to have one place for resident information is very valuable. We utilize the ability to pull reports for agencies that are requesting. When I have had to call customer service in the past, my concerns are addressed and answered promptly. Cons We have tried to implement with our Microsoft 365 and it has been difficult and at this time even stalled out in the process. We would like to be able to track the data from ECP efficiently and in real time. We have had concerns with medications not being pushed through from the pharmacy. This continues to be a concern between ECP and our pharmacy. This has impacted our residential care. Review Source Response from Extended Care Professional March 30, 2026 Hi Jason, thank you for sharing this — knowing ECP has made resident documentation and daily tasks easier for your whole team means a lot. On Microsoft 365 integration and pharmacy connectivity, our support team is the best first step and can get you connected to the right people to work through those concerns. Don't hesitate to reach out. MC Matthew C. Executive Director Hospital & Health Care Used the software for: 2+ years ### "Twin Oaks Review" August 22, 2025 5.0 It's been a great experience overall. Specially customer service. It would be very nice however to have someone available over the weekends. Even if it's a call back. Pros How clean and updated the interface is. It's very clean and user friendly. All features are easy to use. Cons It's missing some features other seasoned systems have. There are certain features that we would like to see. Review Source Response from Extended Care Professional March 30, 2026 Hi Matthew, thank you for this. A clean, intuitive interface that's easy for the whole team is something we take real pride in. On weekend support — ECP does offer after-hours emergency support at (262) 684-5600 x5 for urgent needs. For feature requests, our support team is always happy to log those directly with the product team. Don't hesitate to reach out. KS Karen S. RN, Health Services Director Mental Health Care Used the software for: 2+ years ### "Health Services Director" September 25, 2025 5.0 I teach the use of to new hires and it is simple to walk them through the process. Other than a few wanting passwords reset, we have had very few issues. Pros very user friendly. I teach to the new hires in our company and it is simple to navigate and teach. Cons difficulty in having different staff count controlled medications for different clients. Our clients are not broken up by halls, but assisted individually by staff. Review Source KD Kendall D. Program Manager Mental Health Care Used the software for: 1-2 years ### "ECP Review" December 19, 2025 4.0 Overall, experience has been great. Typically when I have an issue, support is able to fix it for me. The program is user friendly. Pros Customer support is outstanding. They’ve always been able to help with questions. Waze of access is also huge. It’s easy to teach staff how to use. Cons I’ve run into issues with reports that I would like to create but don’t have the option to. I also just ran into an issue with care plan items and having to edit that. Review Source DC Diana C. Executive Director Hospital & Health Care Used the software for: Less than 6 months ### "Company login" September 18, 2025 5.0 Very satisfied. Quick response time and the fix that was sent took care of the issue. Overall it was a good experience. Pros CUstomizing options - I had difficulty locking in the company log-in. The response I got was timely and explained the steps to correct this. Very satisfied with the service. Cons When I was logged out and not knowing my company log-in was frustrating. I got the information was able to log-in and able to lock the log-in information. Review Source Response from Extended Care Professional December 2, 2025 Hi Diana, Thank you for sharing this review. We’re happy to hear that our team was able to respond quickly and help get your login issue resolved — and that you found the guidance clear and helpful. We understand that needing the company login can feel frustrating when you’re trying to get back into the system, and we appreciate your patience. The extra login step is in place to help protect sensitive resident information and ensure secure access for your team. We truly appreciate your feedback and are glad to hear your overall experience has been positive! DM Denise M. LPN, Director of Residential Care Religious Institutions Used the software for: Less than 6 months ### "Director of Residential Care" August 22, 2025 5.0 EFFICIENT, ACCURATE, RELEVANT AND A PURE PLEASURE! They are very accommodating to the individual needs of their customers. Pros IMMEDIATE DIRECT COMMUNICATION-- in a service oriented world, THIS IS A NECESSITY! AND THEY HAVE MASTERED IT! Cons Familiarity in the industry. Being in the medical field for as long as I have been, I have never heard of this company. GET THE WORD OUT Review Source Response from Extended Care Professional March 30, 2026 Hi Denise, thank you for this — the all-caps energy is very much appreciated. Getting the word out is something we're actively working on, and reviews like this one help more than you know. We're glad you found us. AM Ali M. PharmD Pharmaceuticals Used the software for: 1-2 years ### "Honest Reviewer" March 3, 2025 4.0 Overall I am happy with I could confidently recommend as a 2nd after QuickMAR however you are gaining on them since they got bought out by PCC. Pros What I like most about is the Support staff and the software is easy to navigate Cons What I dislike the most is the way it automatically receives inventory. This creates frustrations for the facility and pharmacy because the facility is expecting things to automatically occur and they blame it on the pharmacy. For example the way it handle 2 part orders (scheduled and prn) and adding qty based on RF vs RE messages Review Source DR Desiree R. Operations specialist Hospital & Health Care Used the software for: 2+ years ### "Easy to use" June 12, 2024 4.0 I am so happy with if I have a question they are always so prompt with help. Pros It’s so easy to use, great customer support. Cons May not always have the report we need. Review Source KD Kyle D. Regional Environmental Service Coordinator Hospital & Health Care Used the software for: 2+ years ### "Perfect Software" December 20, 2022 5.0 has almost eliminated the need to store paper files for residents, compliance, and even employee files. Pros 's overall function is easy to navigate, even for someone that may not have the best computer skills. Charting, compliance, and internal notes just for staff communication are top-notch. Cons I feel is missing a calendar tab. A Calendar tab where management could enter appointments and events that would prompt staff. Review Source Response from Extended Care Professional February 3, 2023 Hi Kyle, Thank you for taking the time to leave such a thoughtful review. We understand that learning a new program can be challenging, especially when users do not have a technical background. That is why our team works hard to provide a user-friendly program that anyone feels comfortable using. We are thrilled to hear that your experience transitioning from paper records has been successful and that the program has improved communication, efficient charting, and compliance for your team. This continues to confirm that the communities using ECP are able to provide the best care possible. We are excited to let you know that we do, in fact, have a calendar view feature. Someone from our support team will be reaching out to assist with creating an appointment schedule that suits your needs. Thanks again! BF Barbara F. House Manager Individual & Family Services Used the software for: 2+ years ### "The ECP system makes my job much easier and my employees find it easy to understand." December 20, 2022 5.0 Pros How easy it was to learn and understand the system. When we did have an issue the help desk was right there to get us up and running. Cons I have found no issues with this system. Review Source Response from Extended Care Professional February 3, 2023 Hi Barbara, Thank you for your review. It's so nice to know that ECP provides value to your daily practices and that it's easy enough for your entire team to use and understand. We offer an abundance of training resources, including our ECP University and Knowledge Base, so that all users can confidently use ECP to complete their daily duties. In addition, our customer support is readily available so that no question goes unanswered. Thanks again for sharing your positive experience! CW Char W. Administrator Hospital & Health Care Used the software for: 2+ years ### "ECP" May 12, 2020 5.0 Overall I have had all good experiences with . It has made my world as Administrator much easier. The ECP team when you call the office are nothing but friendly and will work to help you solve your issues. I never feel rushed and to me that is important to learn things slowly Pros I come from old school where everything was hand written and kept in resident charts. This is so much easier and neater, easy to find history on anything I am looking for without having to dig through years of files. I am able to monitor how the residents are daily, I can monitor medication passes to make sure things are being done. Cons There is really nothing that I dont like, I just think there is so much I dont understand and could really use some training on things to better utilize all areas. One area I would really like to learn is using for ISP's. Right now i had write all of them Review Source Response from Extended Care Professional May 18, 2020 Thank you so much for the kind words. We love hearing how our software helps people in the field, care for residents. We understand how important regulatory compliance and streamlining documentation such as ISPs (Care Plans) is for our communities. State Compliant Care Plans have been a core component in ECP for over a decade. We have State and license specific templates including assessments and required reporting for states across the U.S. Someone from ECP will reach out to you to setup training and provide some help for you to create automated care plans and customizable reports that will be easily accessible for your community. Thanks again for the great feedback. Nicole Shelton Senior Training and Compliance Specialist AW Angela W. Associate Director Health, Wellness and Fitness Used the software for: 2+ years ### "ECP " November 1, 2023 4.0 I started using when the idea came to fruition, our assisted living facility was the "guinea pig" for the launch so I have been able to see the ECP program grow and improve throughout the years. Pros Ease of use, easy to train new staff with this system. Cons The back up is nice when the system is out but, would be more convenient if we were able to break down what we need as opposed to printing everything as it can be over 200 sheets. Also, if power is out, there is not much use for back up, unless I am not using it correctly. Reason for choosing ECP I previously worked for a company that switched from to ALIS and within 3 months, they switched back to ECP! Review Source MJ Megan J. Director of Health Services Health, Wellness and Fitness Used the software for: 2+ years ### "User friendly and customizable." May 27, 2020 5.0 We use for our EHR, our EMAR and most of our clinical applications across our 11 large Assisted Living/Memory Care communities. They are so good to work with and their customer support is extraordinary. I email about once a month over something or other which is usually an upgrade in the software. Pros I like that I can customize assessments for the team. offers assessments for most states that are state required (like in Utah) for Assisted Living. Most of the team can teach themselves the software really easily. It is very user friendly. Cons Every software has it's limitations and there are a few things that are a little wonky with . I wish there was a way in the assessment that you could say if you select yes to an option, it opens up more of an assessment but if you say no it doesn't show up. Its a small thing. I anticipate this is an option ECP would develop someday. However, ECP is so good to work with that if this was something that was absolutely needed, they would make it happen. Reason for choosing ECP is customizable and easy to use. It is slick and user friendly and it is a comprehensive solution for MAR and assessments. Review Source Response from Extended Care Professional June 23, 2020 Thank you for sharing your thoughts. We are glad to hear that you and your team enjoy the user-friendliness of our software and customizable assessments. Your feedback is very important to us and will be carried over into upcoming meetings to update new features, including capabilities on the assessment. LD Lisa D. Marketing Outreach Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Technical support and follow up" January 17, 2023 5.0 We are an Assisted Living community that has been using for years. We have now implemented using the ECP LEADS for our sales and marketing management and it is working wonderfully. Pros Now that it has been adjusted, the LeaDS IS SO eas;y to use and the features make it a great team support feature for Follow ups and marketing. Cons I disliked that the system kept logging me out, but since I spoke to technical support they were quick to respond and solved the issue quickly. Review Source Response from Extended Care Professional February 3, 2023 Thank you for your review, Lisa. We are thrilled to hear that ECP CRM has been a helpful tool in managing your sales and marketing. It's crucial for us to provide the essential tools that Assisted Living marketers need to develop more leads and grow occupancy quickly. From the moment you receive a new lead to the day they move in, everything is captured in one place to make the process as seamless as possible. We are also happy to hear that you've had such a positive experience with our customer support team. Thanks again for your continued support! AJ Aliina J. CNA Hospital & Health Care Used the software for: 2+ years ### "ECP is an easy and helpful tool for charting" December 21, 2022 5.0 is so great to use and it makes charting simple yet allows for much detail Pros I like how easy it is and how there is never any issues with the software. Makes charting such breeze Cons sometimes it saves the passwords of others and I have to delete and retype mine Review Source Response from Extended Care Professional February 3, 2023 Hi Aliina, Thanks for your review! We love to hear that ECP has been a helpful tool in making charting a breeze for your team. Our user-friendly software helps simplify current processes while providing tools that allow for in-depth documentation when needed. If you run into any questions while using ECP, please do not hesitate to contact our customer support team. They are always readily available to help. Thanks again! Talk to a Capterra advisor for free and get results within 15 minutes.