--- title: "ECP Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ECP the right Assisted Living solution for you? Explore 173 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-9jkl9g9y3-g2dm.vercel.app/p/90493/ECP/reviews/" page_type: "reviews" language: "en" --- ECP 4.6 (173) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of ECP Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews JL Jordyn L Compliance OfficerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “ECP is user-friendly and resident-focused, offering a simple, straight-forward interface with many ways to tailor information, tasks and reports to our company's needs, with easily some of the best customer support I've worked with.“ March 2, 2026 RH Rob H Director of ITInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “The iOS app simply does not work, and even if it did, it doesn't support SSO, once again requiring giving out the company passwords for users to sign in.“ May 28, 2026 CA Christopher A AdministratorHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The system includes an integrated e-signature feature, making the approval and management of care plans more efficient and streamlined.“ August 22, 2025 MA Mohammed A State Clinical DirectorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “The staff access does not have the access to go back when they missed charting without changing their user credentials.“ May 28, 2026 Charlene P Vice Presidnet of Resident CareHospital & Health Care, 10,001+ employeesUsed the software for: 6-12 months. “The level of collaboration, responsiveness, and alignment demonstrated throughout has set a high standard for both system implementation and ongoing optimization.“ March 26, 2026 JH Julie H Wellness Director RNHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “I have reported issues with med times being back dated to ECP with no resolution and it is still causing issues.“ June 2, 2026 PR Phillip R Community NurseHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “ECP is a dependable, industry-standard platform that streamlines resident management, care documentation, and medication administration.“ August 22, 2025 LZ Lori Z Owner and DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “That it does not have a specific appointment module for tenants...I find using tasks to track appts is cumbersome, redundant and time consuming.“ August 26, 2025 ## Showing most helpful reviews Showing 1-25 of 173 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nathan K. Administrator Used the software for: ### "ECP is "User Friendly"" January 23, 2013 4.0 This is a very good, user-friendly and affordable product that has great value for the cost and good customer support. The software continues to improve and be updated per what we were promised. This is our 3rd. software in 3 years and is by far the best and a keeper. Pros \-Very user-friendly -Exceptionally customizeable -Good customer service -Levels for types of users helps to make it easier to train on (there is not a lot of extra stuff that makes it confusing) -Interfaces well with our pharmacy's software. Cons \-The customization process can feel daunting but is worth investing time into. -Would be nice to have some sort of apartment tracking module (future update I'm sure : ). Review Source MR Michelle R. Business Office Manager HR RN Hospital & Health Care Used the software for: Less than 6 months ### "Great easy to use EHR/EMAR" February 18, 2026 5.0 Very nice so far, they are eager to answer any and all questions. Every representative I have had the pleasure to speak with has been super friendly and helpful. It’s almost as if you are talking with an old friend! Pros ECP is user friendly and the customer service is really efficient. The support team also works quickly to resolve any issues, and that’s minutes not hours! Cons It’s missing a few features that our old EHR system had, but we have spoken to the ECO team about it and it seems they are working those items into future updates! Switched from [PointClickCare EHR for Senior Living](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/) We were not satisfied with their customer service Review Source DS Danielle S. Assisted Living Aide Hospital & Health Care Used the software for: 6-12 months ### "Using ECP makes reporting so much easier!" August 25, 2025 3.0 i did like the password and login issues can be reset by facility admin, so there is virtually no wait, or company IT to get ahold of Pros The ability to personalize tasks, meds, and aide duties per patient, and the abilities to assign each task daily, weekly, monthly, and different periodical time slots. Cons system crashes and sign in issues, which can be daily, and sometimes multiple times daily. there can be issues that last days, and impede clients ability to use the service in total. Review Source Response from Extended Care Professional October 3, 2025 Hi Danielle, We appreciate your feedback. Reliability is very important to us, and our support team is always available to help troubleshoot login or performance issues. Please reach out to them anytime so we can work through these concerns together. TG Teresa G. Sales Director Health, Wellness and Fitness Used the software for: 2+ years ### "Resident Documents Not User Friendly" May 28, 2026 4.0 There are too many fields that need to be completed but don't tell you what form they are for until you pull up each form individually and then update the forms from that place Pros that I can have my documents and resident files in one location. The old way was separate companies doing the documents and so it was housed in a different location. Cons the document portion is difficult for families to utilize. Unless they want to sign right away they are unable to view the documents prior to signing Switched from [August Health](https://www.capterra.com/p/10027785/August-Health/) our company went another way. I didn't have anything to do with it Review Source JL Jordyn L. Compliance Officer Hospital & Health Care Used the software for: 2+ years ### "Highly Recommended" March 2, 2026 5.0 Our agency has been an ECP customer for about 5 years now. We transitioned from paper documentation to ECP's EHR software relatively easily and the experience has overall been very positive. We have an established link with our preferred LTC pharmacy which has made everything so much simpler and safer! Pros ECP is user-friendly and resident-focused, offering a simple, straight-forward interface with many ways to tailor information, tasks and reports to our company's needs, with easily some of the best customer support I've worked with. Cons I would love to see ECP add options for internal messaging and resident appointment tracking in the future! Alternatives considered [Therap](https://www.capterra.com/p/124101/Therap/) Reason for choosing ECP ECP was more cost effective than the alternatives. Review Source TW Toby W. Administrator Hospital & Health Care Used the software for: 2+ years ### "ECP definitely recommended" October 21, 2025 5.0 Overall I am very pleased with our selection of ECP. The setup process went very smoothly. We have very few minor issues, all of which were quickly resolved. Pros The value for the money is fantastic. Customer support is top notch. The ability to access ECP from anywhere is a huge bonus for my facility. Cons I wish the offline pharmacy integrated better, it seems to have been left behind. There are a lot of features in the pharmacy portion that I wish we could take advantage of. Unfortunately they do not work with our environment. Alternatives considered [MatrixCare Senior Living Facility](https://www.capterra.com/p/165450/MatrixCare/)[Eldermark](https://www.capterra.com/p/248496/Service-Minder/) Reason for choosing ECP Value for the money, ease of use, and initial setup costs were big factors Review Source Response from Extended Care Professional December 2, 2025 Hi Toby, Thank you for sharing this review. We’re glad to hear that setup went smoothly and that you’ve had a great experience with our support team, that means a lot to us. Regarding pharmacy connectivity, some pharmacies use systems that don’t currently support full electronic integration. Our support team is always happy to review your workflow and discuss available options that may help streamline the process. We truly appreciate your feedback and are glad to have you with ECP! CW Candis W. Quality and Wellness Director Hospital & Health Care Used the software for: 2+ years ### "Highly Recommend ECP" November 23, 2025 5.0 Overall, a great experience. We have been using ECP for 10+ years and have been exceptionally satisfied with their software and customer service. Pros ECP is very user friendly. My teams rarely have issues with the system and when an issue does occur, the ECP customer service people are there to help. We use all aspects of the system, from eMAR to incident reporting. We have our own assessment tool in the system, as well as our own supporting assessments and evaluations. Overall, a great product. Cons I’d like to see AI capability, i.e, predictive risk concerns with residents based on documentation and incident reporting. Alternatives considered [Eldermark](https://www.capterra.com/p/248496/Service-Minder/) Reason for choosing ECP Ease of use, ease of implementation, they had the capability of uploading our own documents. Review Source MV Malou V. Marketing and Business Development Hospital & Health Care Used the software for: 2+ years ### "ECP Review at AOH" April 14, 2026 4.0 Good, we have used clinical for a 10+ years and have had good support and growth. Having good response around our questions. Pros The ability to work together with clinical, CRM and Carefeed and automate many parts, also the assessment to fill in the care plan. Cons The reporting and finding our best referral sources and how many leads they have sent us. Also dashboard has issues reporting thing accurately. Switched from [ALICE](https://www.capterra.com/p/153733/ALICE/) Not happy with the other system to cumbersome Review Source MT Margrette T. Wellness Director Hospital & Health Care Used the software for: 1-2 years ### "So many options! Very user friendly!" May 28, 2026 5.0 Very positive, I recommend ecp all the time to collogues that are in the market for a new platform. Customer support is always a pleasure to work with and have always been satisfied with their help. Pros Customer support is always awesome. I never feel like I am wasting their time. Very patient and supportive. The whole system is very user friendly. Documentation is easy to use, and resident management is also super user friendly. Cons I struggle with the "build a report" feature. There's almost too many choices and a few of the options can be a little confusing. Switched from [Yardi Senior Living Suite](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/)[eMAR](https://www.capterra.com/p/164513/eMAR/) Change of ownership in August 2024 and again in November 2025. Review Source JD Jamie D. Administrator Medical Practice Used the software for: 6-12 months ### "Happy we switched to ECP!" November 3, 2025 4.0 Very positive experience from the beginning. Great support. Does interface with our pharmacy which is why we switched in the first place. Pros Overall a great EMR. Ease of uploading and the ability to keep everything in one place. The ECP support is very knowledgeable and friendly. I would recommend to any assisted living or SNF. Cons Setting alerts for staff notifications seems to be more difficult than it should be and there is no way to alert us if someone doesn't have a BM for 48 hrs. Switched from [CareSuite](https://www.capterra.com/p/160096/CareSuite/) ECP interfaces with HomeTown Pharm LTC which is our partnering pharm Review Source CL Charlene L. owner Hospital & Health Care Used the software for: 1-2 years ### "ECP Easy to use" March 20, 2026 5.0 We have stayed with ECP for a number of years because it is a reliable system and makes medication management simple. Pros The ECP eMar system is easy to use. First time users find it intuitive from the beginning. We appreciate the simplicity of producing Face Pages and Physcian order sheets. Cons Our pharmacy has more difficulty interfacing with ECP than other eMar systems. It is not evident to us though. Alternatives considered [CareSuite](https://www.capterra.com/p/160096/CareSuite/) Reason for choosing ECP I liked the look and operation of the eMar system. Review Source CH Crystal H. RN Hospital & Health Care Used the software for: 2+ years ### "ECP: the unsung hero of our daily chaos!" November 20, 2025 5.0 It’s been great! We couldn’t have chosen a better system for our needs. Our staff find it very easy to learn and use. Pros Ease of use for my staff! The support staff are also very responsive. We have never had to wait more than a day or two for an answer. Cons Our only involves not being able to save certain documents and go back to them later. We waste a lot of time reentering assessments. Alternatives considered [Yardi Senior Living Suite](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/)[PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/) Reason for choosing ECP Ease of use was our biggest reason for our choice Review Source PR Phillip R. Community Nurse Hospital & Health Care Used the software for: 6-12 months ### "Solid Resident Management" August 22, 2025 5.0 ECP is a dependable, industry-standard platform that streamlines resident management, care documentation, and medication administration. It makes survey preparation less stressful and enhances accountability among staff. The system could benefit from more flexibility and modern reporting tools, but overall, it’s a trusted solution that balances compliance with ease of use. Pros Centralized resident management User-friendly medication administration records Robust audit trail features Real-time updates for staff Cons Limited workflow customization Reporting seems outdated and less dynamic than other systems Some support responses are too “by the book” and lack situational flexibility Switched from [ALIS](https://www.capterra.com/p/96648/ALIS/) To have a single system across all facilities. Review Source Response from Extended Care Professional October 2, 2025 Hi Phillip, Thank you for your honest feedback! We’re continuously improving our reporting tools and workflows to make them more flexible and useful. Our support team is also here to help walk through specific needs and provide solutions where possible. Your feedback helps us improve both our product and service. MR Mary R. Registered Nurse, Designated Manager Hospital & Health Care Used the software for: Less than 6 months ### "Overall, good experience " August 22, 2025 4.0 Overall, it has been working well. Customer service has been very helpful every time I've needed them. Pros No more paper, it is mostly user friendly. Has definitely saved money with printing monthly MARS and TARS. I'm still figuring out the difference between task and treatment Cons I wish the medications would flag a different way when due. Not all pop up at once and color coded differently. It is not easy to edit an assessment; it creates a whole new one and I find it time consuming when I get pulled away and come back to it and can't just jump back in, I have to start a new one. Alternatives considered [Therap](https://www.capterra.com/p/124101/Therap/) Reason for choosing ECP Better introduction to the program then Therap had Review Source TN Tanya N. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "ECP REVIEW, by Tanya Neubert from Prairie Home Assisted Living" April 27, 2021 4.0 Very Good! Pros Very user friendly for staff to use and its used across the fox valley so many caregivers are familiar with the program. Also, the customer service staff are AMAZING, they are always kind, helpful, patient, and have excellent follow up. Cons For follow ups such as patches, Somehow make a follow up that can immediately ask them if they removed the previous patch. I am currently only able to do it 5 minutes later and we have to enter a separate patch removal as a treatment. Staff often forget to remove the old ones if we are not doing this. One other suggestion I'd like to put out there is I wish we could select certain parts of the ISP for the "active cares" that we want to for a quick reference for our staff. Even though it is a shortened version, it still is not efficient for us. Our hopes was the active cares would be similar to a form you'd see printed off in nursing homes on patients doors with instructions for CNA's. We have a few different forms we use like this internally but it would be amazing to have something be made from the ISP so your not re doing the work in two different area's. Currently we use a separate form which has the following areas listed on one page. These are the main topics with a few examples: Mental Status (example-alert/oriented) -Speech (example-difficult to understand)-Mobility Assistance(example-Wheelchair)- Transfer Assistance-Grooming Assistance-Special Equipment- Eyesight/Hearing- Medical Monitoring- Paralysis-Skin-Bathing Assistance-Oral Care-Dressing- Eating Assistance- Toileting Assistance-Night Services- Behaviors/Safety- Medications- Activities- Advanced Directives- Appointments- Housekeeping- Other Services - Evacuation Capability in Emergency. Reason for choosing ECP We tried other software systems but at that time ECP was the most advanced and worked with our primary pharmacy (Mortons) which was an added bonus. Since we have made the change we are very happy with services and have not ever felt the need to explore any other options. Review Source PP Placida P. Administrator Facilities Services Used the software for: 1-2 years ### "Administrator" January 15, 2026 4.0 overall experience is a nine point five out of ten, the support team was great and replied immediately after getting a service call. Pros I do like how you can record multiple aspects of the everyday tasks that we are beholding to as staff. Cons the one thing I do not like is that we are not able to print out a completely blank MAR, with no consumer information. and that you are unable to link a resident to the pharmacy unless it is done at time of adding "New Resident. and that you cannot reactive a resident on the same day they were discharged. Review Source TK Tom K. Executive Director Hospital & Health Care Used the software for: 2+ years ### "Love ECP!!" August 22, 2025 5.0 It has been a great partnership between us and ECP; no complaints and we are happy to use ECP as our EHR, EMAR and CRM platform! Pros ECP is very user-friendly and if support is ever needed; they are quick to assist. Care plans for residents and medication management features are easy to use as well. We started using the CRM portal recently and are enjoying getting to use that as well. Cons I really cannot think of any cons to ECP or things that I like least. The flexibility of the platform and ability to manipulate things is helpful, but for some people there is a longer learning curve due to everything ECP can do. Review Source Response from Extended Care Professional December 2, 2025 Hi Tom, Thank you for taking the time to share this review! We’re thrilled to hear that ECP has been a great fit for your community and that you’re finding value in the EHR, eMAR, and CRM platforms. It’s great to know that care planning, medication management, and the CRM portal have all been working well for your team. We appreciate your note about the learning curve. We know it is difficult when adopting a new software. Our support team and ECP University are always available to help make onboarding and ongoing training as smooth as possible. Thank you again for your partnership. We’re glad to be working with you! LZ Lori Z. Owner and Director Health, Wellness and Fitness Used the software for: 2+ years ### "ECP Customer Feedback" August 26, 2025 5.0 Very good. Prompt response and detailed explanations when something cannot be accommodated as requested. Pros User friendly, intuitive to functionality, customer support is very responsive and quick to respond. Always receive answers to by questions/problems. Cons That it does not have a specific appointment module for tenants...I find using tasks to track appts is cumbersome, redundant and time consuming. Review Source Response from Extended Care Professional October 3, 2025 Hi Lori, Thank you for leaving this review! We've heard similar feedback on appointment tracking and our support team is available to discuss current options and log your requests with our product team. Your feedback helps us prioritize improvements that save staff time. LK Lori K. RN, RCC Hospital & Health Care Used the software for: 1-2 years ### "RN, Resident Care Coordinator " August 22, 2025 4.0 Very happy with the set up, still learning new things. Call support is always very helpful! Security with the residents health information Pros Access to all our residents health information and medication list from any building I work in. User friendly. Easy to add new residents, creating a new chart. Cons Trying to find or add a new provider and then it requires office location which makes things time consuming and frustrating . Logs us out so frequently. Review Source Response from Extended Care Professional October 3, 2025 Hi Lori, Thank you for your review. We know provider management and session timing impact your daily workflow. Our support team can help you adjust timeout settings and provide tips for navigating provider setup. Please don't hesitate to reach out whenever you need support. JH Jacqueline H. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Easy medication administration for staff" September 17, 2025 5.0 The day to day functions are easy to use. I usually have to call for assistance if I need to do something that I don't know how to. Pros Medication Administration part helps staff to follow order to administer medication easily and correctly. Cons ECP is a complex system. There may be more functions than what I use. can only add the appointment for the day or the past. The system should have the ability to add future appointments, so all appointments would be in 1 place. Review Source TF Terry F. Assistant Business Office Manager Hospital & Health Care Used the software for: 1-2 years ### "My view on a review of ECP" February 23, 2026 5.0 Very good experience overall. I have always gotten a quick response to any question I may have had or that had arisen. Pros This program gives real value for the money it costs our company. I appreciate the customer support and that they respond in a timely manner. Cons Nothing comes to mind that I would say I don't like about this program. I have not had a negative experience that I would say fits this question. Review Source CL Cynthia L. Sales Director Medical Practice Used the software for: Less than 6 months ### "Learning ECP" April 22, 2026 5.0 So far, I'm enjoying it. I feel the more I learn the better I'll like it. It's starting to get a lot easier for me. Pros Once I learned all the options it was very easy to use. All the information I can put in, I still keep learning a lot. Cons It was hard to learn all the options I had available for me use. I had to train myself, so it took a while. Review Source EO Elizabeth O. Executive Director Hospital & Health Care Used the software for: Less than 6 months ### "New beginnings with EMR and there team" August 30, 2025 5.0 Training was great with \[sensitive content hidden\] he was interesting and knowledgeable. We learned a lot in a short period of time \[sensitive content hidden\] explained thins in a simple manner where it was interesting and fun. Pros I am new to ECP and I have needed customer support several times this week. They were quick to respond and very knowledgeable. Cons Learning a new EMR was challenging. A lot of information was squeezed into a short period of time. I wish there was one extra day to do data entry with \[sensitive content hidden\] around to ask questions to. Review Source AM Ali M. PharmD Pharmaceuticals Used the software for: 1-2 years ### "Honest Reviewer" March 3, 2025 4.0 Overall I am happy with ECP I could confidently recommend as a 2nd after QuickMAR however you are gaining on them since they got bought out by PCC. Pros What I like most about ECP is the Support staff and the software is easy to navigate Cons What I dislike the most is the way it automatically receives inventory. This creates frustrations for the facility and pharmacy because the facility is expecting things to automatically occur and they blame it on the pharmacy. For example the way it handle 2 part orders (scheduled and prn) and adding qty based on RF vs RE messages Review Source CR Concepcion R. Caregiver Health, Wellness and Fitness Used the software for: 1-2 years ### "ecp review" December 27, 2022 5.0 I would Highly recommend, this website is easy to use and all of you employees will love how easy it is to access resident’s information about how to go about cares, if the resident has specifics on what they like and don’t like. How to properly provide care for the resident. Pros I love how it is easy to navigate, and everything is right in arms reach. I love that it’s all on one site and it doesn’t take you to a different website just to document about you day with residents. Cons I do not have any cons about this software. Review Source Response from Extended Care Professional February 3, 2023 Thank you so much for your feedback. We understand not only the importance but also the convenience of having everything you need in one place. In order to provide proper, quality care, resident information should be accessible at all times. Our Daily Tasks equip caregivers with these details to confidently do a job well done. Thanks again for your support! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.