# ECP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ECP the right Assisted Living solution for you? Explore 171 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90493/ECP/reviews --- ECP 4.6 (171) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 1st, 2026 # Reviews of ECP Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews JL Jordyn L Compliance OfficerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “ECP is user-friendly and resident-focused, offering a simple, straight-forward interface with many ways to tailor information, tasks and reports to our company's needs, with easily some of the best customer support I've worked with.“ March 2, 2026 RH Rob H Director of ITInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “The iOS app simply does not work, and even if it did, it doesn't support SSO, once again requiring giving out the company passwords for users to sign in.“ May 28, 2026 CA Christopher A AdministratorHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The system includes an integrated e-signature feature, making the approval and management of care plans more efficient and streamlined.“ August 22, 2025 MA Mohammed A State Clinical DirectorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “The staff access does not have the access to go back when they missed charting without changing their user credentials.“ May 28, 2026 Charlene P Vice Presidnet of Resident CareHospital & Health Care, 10,001+ employeesUsed the software for: 6-12 months. “The level of collaboration, responsiveness, and alignment demonstrated throughout has set a high standard for both system implementation and ongoing optimization.“ March 26, 2026 JH Julie H Wellness Director RNHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “I have reported issues with med times being back dated to ECP with no resolution and it is still causing issues.“ June 2, 2026 PR Phillip R Community NurseHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “ECP is a dependable, industry-standard platform that streamlines resident management, care documentation, and medication administration.“ August 22, 2025 LZ Lori Z Owner and DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “That it does not have a specific appointment module for tenants...I find using tasks to track appts is cumbersome, redundant and time consuming.“ August 26, 2025 ## Showing most helpful reviews Showing 1-25 of 171 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nathan K. Administrator Used the software for: ### "ECP is "User Friendly"" January 23, 2013 4.0 This is a very good, user-friendly and affordable product that has great value for the cost and good customer support. The software continues to improve and be updated per what we were promised. This is our 3rd. software in 3 years and is by far the best and a keeper. Pros \-Very user-friendly -Exceptionally customizeable -Good customer service -Levels for types of users helps to make it easier to train on (there is not a lot of extra stuff that makes it confusing) -Interfaces well with our pharmacy's software. Cons \-The customization process can feel daunting but is worth investing time into. -Would be nice to have some sort of apartment tracking module (future update I'm sure : ). Review Source TP Talia P. LPN, ADON Hospital & Health Care Used the software for: 1-2 years ### "So far so good!" May 28, 2026 4.0 I enjoyed the training in the beginning when we started using it. I do enjoy the check in's from the company to make sure all is still going well and answer any questions we may have. I enjoy the easy use of the product and easy navigation. Pros Customer support has been fast, reliable, and friendly every time I have needed them. I am pleased with this program. It is easy to navigate. There are a few things that I would like to see in the future but overall this is a really great program to use! Cons It makes you click to many "okay" boxes after you have clicked okay or complete. Kind of repetitive. I can't type in a medication and it show me a list of all residents that take that medication. I would love to have that. Sometimes I wish there were a way for me to see all resident instead of just one side at a time. There may be but I don't know about it if there is. Review Source JH Julie H. Wellness Director RN Hospital & Health Care Used the software for: 1-2 years ### "Review of ECP" June 2, 2026 3.0 Easy to use (except the MAR), easy to navigate for the most part. Would like to have access to more in depth on-line training to learn all the features that we may not be taking advantage of. Pros Easy to navigate, easy to train new staff for simple operations like charting. I was able to train myself on how to use it, however I know there is probably more that is can do and I am not utilizing it to full potential. Cons The MAR is not user friendly. I have reported issues with med times being back dated to with no resolution and it is still causing issues. Scheduling tasks is confusing for new staff. Need more access to in-depth online training so upper admin can really utilize ECP for all it can do. Review Source Response from Extended Care Professional June 8, 2026 Hi Julie, Happy to hear that ECP has been easy to train yourself and get new staff up on charting quickly. On the med time concern you mentioned, please reach out to our customer support team at support@ecp123.com so we can take a closer look and make sure everything is set up correctly on your end. There's also a lot more in ECP than most people get to on their own. Our Knowledge Base has resources for admins and clinical leaders, and our customer success team is happy to walk through whatever feels underutilized. We'd love to set up a time to discuss more! JL Jordyn L. Compliance Officer Hospital & Health Care Used the software for: 2+ years ### "Highly Recommended" March 2, 2026 5.0 Our agency has been an customer for about 5 years now. We transitioned from paper documentation to ECP's EHR software relatively easily and the experience has overall been very positive. We have an established link with our preferred LTC pharmacy which has made everything so much simpler and safer! Pros is user-friendly and resident-focused, offering a simple, straight-forward interface with many ways to tailor information, tasks and reports to our company's needs, with easily some of the best customer support I've worked with. Cons I would love to see add options for internal messaging and resident appointment tracking in the future! Alternatives considered [Therap](https://www.capterra.com/p/124101/Therap/) Reason for choosing ECP was more cost effective than the alternatives. Review Source AG Aina G. Nurse Facilities Services Used the software for: 1-2 years ### "Windsor at Ortega" May 28, 2026 4.0 Pros Value for the money is good. Customer service is very quick to respond. Information documentation is very easy and manageable. Resident management is good. Cons More report options to run are what are needed. Not just the diet sheets and face sheet. If they could put an option to run a report of patient taking an insulin, antibiotics, and/or anticoagulants. Also, a report to run for diagnosis, who does or doesn't have it. The report to run for the doctors are very confusing. Review Source KC Kara C. Divisional Director of Care Hospital & Health Care Used the software for: 6-12 months ### "Strong Support and User Friendly Platform" May 28, 2026 5.0 Overall, the experience has been extremely positive, and it has been enjoyable to train new communities on the platform. The level of customer support and regional support provided by ECP is unlike anything I have experienced before. I am very happy that our communities are utilizing ECP and continuing to grow through the use of its various interfaces and integrations. Pros has incredible customer support and has been very user-friendly for our teams. The platform makes it easy for staff to document resident care, complete charting, and add progress notes efficiently, which helps support both compliance and continuity of care for our residents. Cons One area where could continue to improve is within the assessment process. Streamlining assessments to make them more efficient and user-friendly would help reduce duplication, improve workflow for clinical teams, and allow staff to complete documentation more timely while maintaining accuracy and compliance. Review Source kR kristina R. Program Director Medical Practice Used the software for: 2+ years ### "ECP review " May 28, 2026 4.0 I use it multiple times a day every day. It goes well. is set at 40 mins to give a notification of not passed. When as a company we have an hour before and an hour after. If the time could be adjusted before saying a med or treatment is past due Pros Houses are grouped together. In history there is a drop down for individuals so you can easily switch Cons When old employees come back to work they have problems accessing . Sometimes 2 accounts are in there. The old one and then a new one when they return. Can termed employees be deleted right away. Review Source AL Amy L. Health and Wellness Director Hospital & Health Care Used the software for: 1-2 years ### "Health and Wellness Director" May 28, 2026 5.0 In comparison to Devero, I like Devero better. But that was more when I was working as a home health nurse. Pros is efficient and easy to use. I like the face sheet the best because it lists all pertinent information. Cons No place for medication reconciliation. This would be a great tool for the med techs when administering medications. Review Source AM Annette M. Director of Health and Wellnesd Hospital & Health Care Used the software for: 1-2 years ### "ECP pros and cons " May 29, 2026 4.0 My experience is good and continue to learn with biweekly calls with . The support if ECP is excellent when you call or email, the representative is very patient. Value is good as it is detailed and information is secured. Pros is easy to communicate with residents, family and to send care plans. Billing is accessible easily ands in now central area. Cons Onboarding challenging but easy with time. Last entry of documentation need to be shown with new entry. Review Source MA Mohammed A. State Clinical Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Reliable tool for Healthcare documentation " May 28, 2026 5.0 We have been using for the last 3 years in Texas in our IDD Group home setting. It has been wonderful to have this software being capable of integrating with different pharmacies across the state. This software is very well developed and maintained, and it comes highly recommended in healthcare sector. Pros The most i liked about was how user friendly it is and how easy is for our staff to navigate through the different tabs. Customer support is AMAZING. It is a great investment our company invested in. Cons The staff access does not have the access to go back when they missed charting without changing their user credentials. Review Source AC Alexa C. Administration Hospital & Health Care Used the software for: 6-12 months ### "Administration " August 22, 2025 5.0 Overall its easy to navigate residents profile. Easy to get quick resident information and being able to keep a progress note and incidents reports Pros The way its set up to pass meds and easy to print facesheets, being able to add all the residents information and life story profiles. Cons Not able to DC orders instead of discontinued orders when the state comes it looks at our audits it does not reflect in system we have to add an alert. Switched from [Auto Care Software](https://www.capterra.com/p/129808/Auto-Care-Software/) Better software and trying to get a program from that work with our needs Review Source Response from Extended Care Professional October 2, 2025 Hi Alexa, Thank you for this review. We know audits require clear and accurate records. If discontinued orders aren't reflecting for your community, our support team would be glad to walk through the process with you and make sure everything is working as intended. Our support team is available to you 24/7 and can be reached at www.ecp123.com/contact-support. MR Mary R. Registered Nurse, Designated Manager Hospital & Health Care Used the software for: Less than 6 months ### "Overall, good experience " August 22, 2025 4.0 Overall, it has been working well. Customer service has been very helpful every time I've needed them. Pros No more paper, it is mostly user friendly. Has definitely saved money with printing monthly MARS and TARS. I'm still figuring out the difference between task and treatment Cons I wish the medications would flag a different way when due. Not all pop up at once and color coded differently. It is not easy to edit an assessment; it creates a whole new one and I find it time consuming when I get pulled away and come back to it and can't just jump back in, I have to start a new one. Alternatives considered [Therap](https://www.capterra.com/p/124101/Therap/) Reason for choosing ECP Better introduction to the program then Therap had Review Source AL Angie L. Manager Supervisor Hospital & Health Care Used the software for: 2+ years ### "ECP is worth your buck" August 22, 2025 5.0 I have worked with for many years and I love it. I would be lost without it. It has so many pro's and not alot of con's, that I have run into anyways. It saves alot of time when it comes to charting on residents. Pros Working with is great. It is easy to navigate through different areas on it. Very convenient when you need to find a document quickly. Customer service is great also. Very friendly and can help navigate any concerns. Resident management is quick and efficient. You can set up tasks per your facility. Medication management is easy to follow. Security is great so no one can get into files that are not authorized to do so. ECP overall is a great tool for value of your money. Cons I think it should have some type of backup when the internet connection is lost. Staff does get frustrated when and if we loose internet connection and they are not able to document. Review Source Response from Extended Care Professional March 30, 2026 Hi Angie, 'I would be lost without it' — that's the kind of feedback that means everything to us. We're glad ECP has saved your team so much time with charting. On internet connectivity, ECP does offer offline charting in the app, and documentation will automatically sync back once the connection is restored. Our support team can walk you through the details, and our Knowledge Base has helpful backup and offline charting resources anytime. TK Tom K. Executive Director Hospital & Health Care Used the software for: 2+ years ### "Love ECP!!" August 22, 2025 5.0 It has been a great partnership between us and ; no complaints and we are happy to use ECP as our EHR, EMAR and CRM platform! Pros is very user-friendly and if support is ever needed; they are quick to assist. Care plans for residents and medication management features are easy to use as well. We started using the CRM portal recently and are enjoying getting to use that as well. Cons I really cannot think of any cons to or things that I like least. The flexibility of the platform and ability to manipulate things is helpful, but for some people there is a longer learning curve due to everything ECP can do. Review Source Response from Extended Care Professional December 2, 2025 Hi Tom, Thank you for taking the time to share this review! We’re thrilled to hear that ECP has been a great fit for your community and that you’re finding value in the EHR, eMAR, and CRM platforms. It’s great to know that care planning, medication management, and the CRM portal have all been working well for your team. We appreciate your note about the learning curve. We know it is difficult when adopting a new software. Our support team and ECP University are always available to help make onboarding and ongoing training as smooth as possible. Thank you again for your partnership. We’re glad to be working with you! LR Linda R. Director of Nursing Hospital & Health Care Used the software for: 1-2 years ### "Director of Nursing" March 10, 2026 4.0 My experience with has been relatively easy. I am not a computer person, and I only know how to do what I am taught, but I feel I can teach someone else how to use majority of this system. Pros Easy to navigate, Customer service is always quick in returning calls and messages, with easy-to-understand direction. I can easily find any information documented, and customize any report needed. I have no idea about how much money or value it cost, billing or security as that is not part of my access, but I have Cons What I like least about is sometimes information is not accessible in all areas. Like if I put a tb skin test in ECP and it was given I still have to go in immunizations to document it again. Review Source JV Jeanine V. House manager Hospital & Health Care Used the software for: 2+ years ### "I recommend ECP!" August 22, 2025 5.0 We are an Assisted Living community that has been using for years, same system since before I started 9 years ago. I love how easy it is to use and manage and train others to understand and utilize effectively. Customer costumer support has not let me down yet. Pros We are an Assisted Living community that has been using for years. I love how easy it is to use and manage, and train other to use. Customer service/costumer support is always spot on! Cons If is resident is LOA during the med pass but and return within the hour after schedule time, it will not prompt to pass that resident meds as "status" was away at time of scheduled pass. Review Source Response from Extended Care Professional October 2, 2025 Hi Jeanine, Thank you for your feedback! We understand how important timing is during med passes. While staff currently need to make residents active before the scheduled time, our support team can walk you through the process and share your request with our product team for future consideration. EC Elaine C. Resident Care Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Terrific customer support" December 15, 2025 5.0 Very positive. Easy for med techs to learn. Easy to check for undocumented meds. This is one of the hardest things for me to control on a daily basis. The problem isn't the system, its the users. Pros Other than regular daily use, I had to email support for a password issue and the support person \[sensitive content hidden\], responded very promptly with easy to understand instructions. She also followed up with an email to be sure everything worked out for me. Cons I don't really have anything I don't like about it. The only thing that I didn't know that causes a minor issue is that the med list that prints with the face sheet does NOT include treatments. Review Source JR Joanne R. Residential nurse director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Eco : easy client profiles" December 13, 2025 5.0 I love it and I’ve used several ehr systems this is the only one that has an intuitive count for meds that others don’t have. The files are easy to upload and the information I need is right at my fingertips . Pros That all our information needs are easily accessible, the customer support is amazing and responsive. Cons If my resident is out at say program there are things I cannot do or access while they are out for the day unless I “bring them back” on the building even if they are still out for the day. Review Source TF Terry F. Assistant Business Office Manager Hospital & Health Care Used the software for: 1-2 years ### "My view on a review of ECP" February 23, 2026 5.0 Very good experience overall. I have always gotten a quick response to any question I may have had or that had arisen. Pros This program gives real value for the money it costs our company. I appreciate the customer support and that they respond in a timely manner. Cons Nothing comes to mind that I would say I don't like about this program. I have not had a negative experience that I would say fits this question. Review Source EF Elizabeth F. Program Supervisor Consumer Services Used the software for: Less than 6 months ### "Love ECP and everything about it " August 22, 2025 5.0 It’s been easy process with learning how to use it and get the hang of what to do and the med pass but is very helpful with us not forgetting to initialing Pros I like everything about it’s a lot easier and better than the paper Mar. ECP has made it lots easier to document Cons The least thing I don’t like is it doesn’t give us more time to document things and it doesn’t show us how to d/c medication Review Source Response from Extended Care Professional October 3, 2025 Hi Elizabeth, Thank you for this feedback! Our training resources and support team can walk you through documentation best practices and discontinuing medications to make sure your staff has the guidance they need. We also encourage exploring our Knowledge Base and ECP University for step-by-step resources anytime. PP Paula P. NHA Hospital & Health Care Used the software for: Less than 6 months ### "ECP Product Review " September 15, 2025 5.0 The support is excellent. Each time I have reached out they respond timely and have always been able to help me solve the issue. Pros is easy to use. It makes managing care day to day manageable. The staff like it as it makes it easy for them to complete their tasks. Cons I don’t like that when you update a care plan it does not time stamp it. I find it cumbersome to have to do an assessment every time the care plan. Review Source DP Dale P. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "My fourth EMAR and the best so far." September 26, 2024 5.0 Smooth. Easy for caregivers to use with minimal training. Pros Ease of use. Have a question? They have a video for that. I really like how I can find the answer quickly. Cons Nothing yet after one month. We have zero complaints so far. Review Source KD Kyle D. Regional Environmental Service Coordinator Hospital & Health Care Used the software for: 2+ years ### "Perfect Software" December 20, 2022 5.0 has almost eliminated the need to store paper files for residents, compliance, and even employee files. Pros 's overall function is easy to navigate, even for someone that may not have the best computer skills. Charting, compliance, and internal notes just for staff communication are top-notch. Cons I feel is missing a calendar tab. A Calendar tab where management could enter appointments and events that would prompt staff. Review Source Response from Extended Care Professional February 3, 2023 Hi Kyle, Thank you for taking the time to leave such a thoughtful review. We understand that learning a new program can be challenging, especially when users do not have a technical background. That is why our team works hard to provide a user-friendly program that anyone feels comfortable using. We are thrilled to hear that your experience transitioning from paper records has been successful and that the program has improved communication, efficient charting, and compliance for your team. This continues to confirm that the communities using ECP are able to provide the best care possible. We are excited to let you know that we do, in fact, have a calendar view feature. Someone from our support team will be reaching out to assist with creating an appointment schedule that suits your needs. Thanks again! BF Barbara F. House Manager Individual & Family Services Used the software for: 2+ years ### "The ECP system makes my job much easier and my employees find it easy to understand." December 20, 2022 5.0 Pros How easy it was to learn and understand the system. When we did have an issue the help desk was right there to get us up and running. Cons I have found no issues with this system. Review Source Response from Extended Care Professional February 3, 2023 Hi Barbara, Thank you for your review. It's so nice to know that ECP provides value to your daily practices and that it's easy enough for your entire team to use and understand. We offer an abundance of training resources, including our ECP University and Knowledge Base, so that all users can confidently use ECP to complete their daily duties. In addition, our customer support is readily available so that no question goes unanswered. Thanks again for sharing your positive experience! CW Char W. Administrator Hospital & Health Care Used the software for: 2+ years ### "ECP" May 12, 2020 5.0 Overall I have had all good experiences with . It has made my world as Administrator much easier. The ECP team when you call the office are nothing but friendly and will work to help you solve your issues. I never feel rushed and to me that is important to learn things slowly Pros I come from old school where everything was hand written and kept in resident charts. This is so much easier and neater, easy to find history on anything I am looking for without having to dig through years of files. I am able to monitor how the residents are daily, I can monitor medication passes to make sure things are being done. Cons There is really nothing that I dont like, I just think there is so much I dont understand and could really use some training on things to better utilize all areas. One area I would really like to learn is using for ISP's. Right now i had write all of them Review Source Response from Extended Care Professional May 18, 2020 Thank you so much for the kind words. We love hearing how our software helps people in the field, care for residents. We understand how important regulatory compliance and streamlining documentation such as ISPs (Care Plans) is for our communities. State Compliant Care Plans have been a core component in ECP for over a decade. We have State and license specific templates including assessments and required reporting for states across the U.S. Someone from ECP will reach out to you to setup training and provide some help for you to create automated care plans and customizable reports that will be easily accessible for your community. Thanks again for the great feedback. Nicole Shelton Senior Training and Compliance Specialist ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.