# KrispCall Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about KrispCall Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/266038/KrispCall --- # KrispCall Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) KrispCall ## What is KrispCall? KrispCall is an AI-powered cloud phone system built for modern sales and support teams. Get virtual numbers in 100+ countries to create a local presence, then manage calls and texts from one place with a Unified Callbox. Core features include Phone Tree IVR for smart routing, Global Calling, business SMS and Bulk SMS, Power Dialer for outbound productivity, call recording, voicemail transcription, and call analytics to track performance and outcomes. KrispCall connects telephony with your existing workflow through integrations such as HubSpot, Zoho CRM, Pipedrive, Zendesk, Zapier, and Microsoft Teams, so teams spend less time switching tools and more time closing and supporting customers. For security and administration, KrispCall states it uses encryption and role-based permissions, and notes ISO 27001:2022 certification in its Data Processing Agreement. ## What is KrispCall used for? [Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for KrispCall?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://krispcall.com&name=KrispCall) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### KrispCall 3.8 (8) VS. [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $15 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (8) Ease Of Use 4.8 (855) Value For Money 3.5 (8) Value For Money 4.5 (767) Customer Service 4.1 (8) Customer Service 4.6 (786) ## KrispCall alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month [4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month [4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (697)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [View all alternatives](https://www.capterra.com/p/266038/KrispCall/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Transfer 4.3 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Transfers live calls to other agents Voice Mail 4.5 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages VoIP Connection 5.0 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Automatic Call Distribution 4.5 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Center Management 3.8 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID 4.3 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone KrispCall 29 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System that automatically dials calls Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Manage and track all past and future calls. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Computer-telephony integration is the use of computers to manage telephone calls Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Observe and track the demand, usage, progress or quality of a system, product, or user System calls multiple numbers at once and connects the agent to the first number that answers Active monitoring of systems, applications, or networks View and track pertinent metrics to find patterns and gain insights from data Send messages via SMS Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 3.1 (8) 3.1 Based on 8 reviews ## Pricing Value for money 3.5 (8) [View pricing plan details](https://www.capterra.com/p/266038/KrispCall/pricing/) Essential $15.00 Per User,Per Month Standard $40.00 Per User,Per Month Value for money 3.5 (8) 3.5 Based on 8 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Notion](https://www.capterra.com/p/186596/Notion/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (8) 4.1 Based on 8 reviews ## User reviews Overall rating 3.8 Based on 8 reviews Filter by rating 5(4) 4(2) 3(0) 2(0) 1(2) Mentioned topic Sorted by most recent GF Gary F. Broker Real Estate ### "⭐️ 1-Star Review: Probably One of the Worst VOIP Experiences Ever" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 May 20, 2025 I switched to KrispCall hoping for a reliable VOIP solution, but it turned out to be one of the worst business decisions I’ve made. From the start, the experience was frustrating: Hidden fees not disclosed upfront Repetitive and unnecessary verifications every two weeks just to keep using the service Bulk message deletion? Not possible. Had to delete every message one by one Dropped calls and delays became a regular issue Number porting took 3 days with no warning — I couldn’t send or receive texts or calls during that time No clear onboarding or guidance on setup, just a confusing process Uploaded my contact list exactly as instructed — and it didn’t even work To be fair, their support team tried to help, but there’s only so much they can do when the system itself is so flawed. If you rely on timely communication for your business — especially texting — KrispCall is not the answer. I lost valuable time and client trust because of this platform. Pros If I could give 0 stars, I would. This was hands down one of the worst experiences I’ve ever had with a VOIP provider. While their tech support team was responsive and helpful, that’s where the positives end. Cons KrispCall was a disaster. Hidden fees, constant re-verification, and no option to bulk delete texts. Calls dropped regularly, and number porting took 3 days with no warning — I lost business because of it. Support tried to help, but the system is broken at its core. If you rely on real-time communication, look elsewhere. This platform cost me time, money, and client trust. Switched from [Talkroute](https://www.capterra.com/p/134133/Talkroute/) Talkroute app was not reliable after many years of service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WM Wyatt M. CMO Outsourcing/Offshoring ### "They are good business partner! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2024 They are best in the business and their team is superb and very prompt in solving problems. Pros I like the most about them is their team and pricing in comparison to others in the market! They are good to do business with and its easy to get Australia number! Plus their virtual nuumber is relaible Cons I want them to launch windows desktop app as they have only web app! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 22, 2024 Thank you for your kind words and valuable feedback, Wyatt M. We're delighted to hear that you've had a positive experience with our team and pricing. Your suggestion for a Windows desktop app is noted, and we'll consider it for future development. We appreciate your continued support. Thank you for choosing KrispCall. ML Mike L. CTO Information Technology and Services ### "Helped us to run our customer service department smoothly " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 4, 2023 Our experience with KrispCall has been outstanding over the past 1.5 years. The platform's continuous expansion of features has immensely supported our Operation Pros KrispCall has been great relief for our multinational organization with global client base. It has significantly streamlined our CSD operations. The ability to manage call from different regions on a single platform + eliminating the need for multiple devices to run a contact center has helped us to cut cost and run things easily. Additionally, their excellent customer support. Despite we being in different time zones than them, we can rely on their 24/7 availability. And they resolves any issues within a hour or less! Cons They really need to upgrade detailed call analytics directly into the system. This would save us from reaching out to support every time we require reports or need to evaluate performance of agents. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 18, 2023 Thank you for sharing your positive experience with KrispCall, Mike! We are delighted that KrispCall has helped to improve your global customer service. We appreciate your valuable feedback regarding the need for better call analytics, and we are actively working on integrating this feature to enhance your experience even further. Furthermore, our support team is available 24/7 to assist you with any inquiries you may have. We are always at your service and value your continued support. Thank you again for choosing KrispCall. IY Isabella y. CCO Writing and Editing ### "Your Remote work Partner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 29, 2023 Krispcall is my top choice, despite some flaws. the team is feedback oriented and constantly improving features. Pros \- Enables calls from any country, and have choices to buy numbers from broad country options..- Handy tool for receiving otps from social media platforms.- They have great customer support. Cons \- they should include detail call insights, we can oly see call reports from 24 hr and if we need more we need to ask the support, though the support provided prominently. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 9, 2023 Thanks for sharing your feedback, Isabella! We're glad to hear that KrispCall has been a valuable remote work partner for you. It's great to know that you find the ability to make calls from various countries and receive OTPs convenient. And we're actively working on enhancing the insights feature to provide you with more detailed and comprehensive call reports. Your input is valuable in shaping our improvements. Thank you for your patience and continued support! AC Alecia C. CMO Information Technology and Services ### "Great product , service and Customer support " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 26, 2023 I highly recommend KrispCall to businesses of any size looking to efficiently manage their contact center. It has significantly improved our operations and client interactions. Pros I absolutely love the change in availability and reliability that KrispCall brings compared to our previous solution. The real-time call listening feature is a game-changer, allowing me to monitor how our agents are interacting with clients. In emergencies, I can seamlessly guide them through the in-app call box. The flexibility and control it provides are unmatched. Cons Occasionally, there are minor problems with calls not getting logged. However, this hasn't posed any significant issues for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 2, 2023 Thank you for your positive feedback, Alecia! We're thrilled to hear that KrispCall has brought you improved availability, reliability, and real-time call monitoring. We appreciate your recommendation to businesses, and we're continuously working to enhance our service. If you ever encounter any issues, please don't hesitate to reach out to our dedicated support team through website live chat or mail them @ support@krispcall.com EW Esabella W. HOD Information Technology and Services ### "Helped us to establish our business in USA" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 25, 2023 Overall experience is outstanding. The team was a big help during the transition to this new system & playes a crucial role in the successful expansion of our business.. Pros They proved to be highly effective and dependable. The free USA number they provided was a huge help in getting everything set up while expanding our business. The krispcall account executive and support team are incredibly helpful and knowledgeable -- they truly know their stuff! Cons Now they only have HubSpot integration , expanding integration beyond HubSpot would further enhance our workflow automation and team management capabilities Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 4, 2023 Thank you for your valuable feedback! We're thrilled to hear that our services played a crucial role in successfully establishing your business in the USA. We greatly appreciate your feedback regarding the HubSpot integration and We're actively working on expanding our integrations beyond HubSpot to provide you with even more options for seamless workflow automation and enhanced team management capabilities. Our dedicated team is always here to support you. Here's to continued success and growth for your business! OW Olivia W. Business Development Lead Online Media ### "It's perfect for businesses who operate in multiple Location" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2023 My experience with Krispcall has been positive. It has streamlines my business communication and provided reliable second phone number! Pros KrispCall has been fantastic up to this point. It's very handy and the best part is both web app and mobile app are user-friendly and easy to navigate. The ability to use whatsApp with their virtual number is real game changer. It has streamlined my business communication with clients and customers. Additionally, the call and sms rates are remarkably low. Plus they provided one free USA number. Cons They should improve the mobileapp to match the features available on the web app. Currently, the webapp offers more features. Despite this, I'm overall satisfied with the service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 2, 2023 Thank you for your valuable feedback, Olivia! We're delighted to hear that KrispCall has streamlined your business communication and provided a reliable second phone number. We appreciate your suggestion regarding the mobile app, and we're constantly working on enhancing the user experience. We're grateful for your satisfaction with our service! EV Erin V. Translator Translation and Localization ### "Misleading Marketing and Aggressive Billing " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 29, 2023 Pros While the platform seemed well-designed and navigable, the aggressive billing policies, misleading advertisements, and utter lack of customer support leave me unable to recommend it. Cons This company is extremely misleading and aggressive in its advertising and billing policies. I needed to purchase a virtual Japanese phone number and was forced to pay a full year's fee ($144) just to create an account. Only after making an account did I find that no Japanese numbers were available. Their chat support was unhelpful, and I never received a response. Their phone number for U.S. customer support was completely unresponsive. When I tried to cancel my subscription, I was informed that I would still be billed for a full year and permanently blocked from accessing my account if I deleted it.It seems that this company lures consumers into purchasing expensive plans and doesn't deliver on its promises. Don't make the same mistake I did and shell out $144 only to end up with a useless virtual account. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 16, 2023 Thank you for expressing your concerns, and we apologize for any misunderstandings. Upon reviewing the conversation history with our chat agents, we can confirm that they responded to your queries quickly and guided you through the process. We understand that you were disappointed with documentation verification process and number purchase cost for Japanese numbers with SMS ability. As we have fully refunded the $144 you paid when you came in contact with us. We appreciate your understanding in this matter. We do offer Japanese phone numbers; however, there are document requirements to comply with local regulations. You may obtain a Japanese phone number if you provide the necessary documents. Additionally, we do offer monthly subscription options for our products. If this information was not communicated properly during account creation, we apologize. [View all Reviews](https://www.capterra.com/p/266038/KrispCall/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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