--- title: "Humanitru Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Humanitru the right Auction solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/198253/Humanitru/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Humanitru 4.3 (12) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Humanitru Ease of use 4.1 Customer Service 5.0 ## Showing most helpful reviews Showing 1-12 of 12 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shawn M. Executive Director Used the software for: Less than 1 year ### "Appealingly Simple, Fast Navigation with Clear Dashboard Views" November 5, 2026 4.0 I have always used reports in my career. Humanitru provides reporting lists that are helping me in my work. Pros It has an appealing simplicity. Only a few clicks get you to your destination. It has dashboard-like views to all the components. Cons I don't like that reporting doesn't have its own category...that reports cannot handle complex logic only basic conjunctions (and/or but no PEMDAS logic. I don't like that the dashboards do not have drill down capability. (e.g. If I had 20 donors this fiscal year on the dashboard, I cannot click on "20" to have it hyperlink to a donor list.) I don't like how most notes are all in the same Tag section, so it makes it hard to filter--I still can't et report filtering to work for Notes and Tags. My report outputs are saved for a specific report but are not universal among all of my reports. I don't like that everyone can see everyone's reports all the time vs. private ones. I don't understand how to add pledges to the system...is it under not verified? Is there a way to cleanly have event registrations separate from philanthropic giving? Review Source R Reviewer Vice President for Development Used the software for: 1-3 years ### "Best Customer Service Around!" April 12, 2021 4.0 The stand-out here is definitely customer service. Humanitru has worked with us to help customize dash boards for very specific criteria. Pros The reporting functions are fairly simple compared to other CRMs. For example, as an end-user (not the expert at all) I am able to export an individual's giving history and sort by type of gift, gift date, etc. in a matter of minutes. Very simple. Cons Pledge management could be improved. It would be helpful to be able to more quickly see (1) pledged amount (2) amount paid to date (3) amounts outstanding (4) date due of amounts outstanding. When a pledge payment due date is passed without payment (and without verification) some systems roll that past due amount forward. In Humanitru I have to go into the past to see past due if that makes sense. Review Source R Reviewer Development and Executive Assistant Used the software for: Less than 1 year ### "It's like driving a brand new car." December 7, 2020 5.0 Humanitru is wonderful to use. It's like driving a brand new car that was built for our exact needs. The customer service team goes above and beyond my expectations. Pros Humanitru is easy to use, and because of that ease it has helped us find the capacity as a nonprofit to utilize our data. This has tremendously grown our development efforts and encouraged us to make data informed decisions. Our team is able to look at and read data about our constituents we couldn't before. I also appreciate that it is constantly growing and new features are added based on the feedback we supply. Cons There are a few kinks that I stumble upon every now and again. I think there is an opportunity to grow the events platform and make it more customizable so that it felt more immersive and like an extension of our website. Review Source R Reviewer Donor Developer and Funding Coordinator Used the software for: Less than 1 year ### "Humanitru Review" December 4, 2020 3.0 \[SENSITIVE CONTENT HIDDEN\] is amazing. If it wasn't for him I am not sure we would still be customers. Pros I like the peer to peer option for fundrasing and the ticket sign up option for events. Cons There are a lot of glitches in all of the above. Payment clithes on mobile has been our most recent issues. Review Source R Reviewer Manager of Development Used the software for: Less than 1 year ### "A great switch from a satisfied customer!" February 5, 2021 4.0 I would rate our experience fairly high. With every bump in the road, or challenge we faced the team was exceptional in guiding us through the process. We had some minor difficulty migrating our data from our old platform. It took a few tries to get it perfect, but the team was great in seeing the process to completion. We also experienced a few internal bumps in the road - when switching to a new system you struggle, especially when you were comfortable with some of the old ways of doing things. The Humanitru team has done everything they can to support and address any questions, concerns or assist with easy updates to make the switch worth it! Pros The integration of event platforms and the ability to do so much all in one place for a great value. Our old platform was pretty basic when it came to integrations and event planning capabilities. We spent so much time manually processing and inputting data from event related activities. We have only utilized the new platform for one event to-date, but the capabilities and ease of use are already proving to be well worth the switch! Cons The database is very complex which in some ways can be considered a pro. But at the same time, as a new user it has taken some time and incredible tech/customer service to help navigate, learn and setup the new system. It can be overwhelming at times to learn a new system, especially the very complex Reporting tool that Humanitru offers. Thank goodness for their responsive and helpful team to make the transition as smooth as possible. Review Source Chris B. Executive Director Used the software for: 3-5 years ### "Best CRM our organization has ever used." December 4, 2020 5.0 Best CRM I have ever used. Bottom Line. PERIOD! Pros We have been with Humanitru from the beginning. Everything we suggested, they implemented. Every capability we would have liked to have, they added it. However, what really sets this product apart is the unparalleled customer service. With previous products, you would email with a question, only to wait a couple of days for a response in hopes of getting to talk to someone. Not with Humanitru. You email them and they are on the phone with you within the day. They go above and beyond to help any way they can. I have and will continue to recommend this product to all of my nonprofit colleagues. Cons So far, anything I had a problem with, they addressed it and made it easier for me as a nonprofit. Hard to say what you like least when everyone goes above and beyond to make it better. Review Source GN George N. Retired data manager Used the software for: 1-3 years ### "Ideal for us" February 8, 2021 5.0 The software and functions are important, but the staff and availability to answer questions and concerns are essential to a truly effective system. It is not a 'turn-key' system but a continuing collaboration with the organization, from being responsive to concerns and questions to continuing improvements and upgrading. Pros The Staff. After reviewing several comparable systems, I was convinced from the onset that staff make the system work. While the functions and features are similar across systems, it is the responsiveness of the staff, and the reliability of the service that sets it apart from others. Cons As with all comprehensive software systems, the more features and functions require a greater need for training and hand-holding to get operating. Since this is the first donor management system I've been involved with, it might have taken be longer to begin using its feature had it not been for the staff in training and responsiveness to those start-up questions. Review Source R Reviewer Executive Director Used the software for: 1-3 years ### "Best Choice for AMAZING Customer Service" May 10, 2021 5.0 I feel very satisfied with Humanitru. I love the genuine support I get from the team. Pros The customer service that comes with this software is unparalleled. It is really the most important aspect of using Humanitru because I am not a database expert. I want to focus on my mission and Humanitru helps me do that. Cons There is a learning curve to this CRM because it is so powerful and customizable. That is not necessarily a con - it's an important part of learning a new tool. Review Source R Reviewer Executive Director Used the software for: Less than 1 year ### "A new user's view" February 4, 2021 4.0 The information it can give quickly regarding the donor (whether first-time, recurring, what % the gift is, how frequent the donor may be) is very valuable. Pulling reports is not as intuitive as I thought it would be. Not having aligned fields into quickbooks online is my primary burden with this system - as double-entries, basically, are needed in order to get donations into my correct budget bucket. Of course the information is migrated into QB daily, but I have to re-enter, cut and paste several pieces of info to have it be right in QB. Pros Basic navigation and ability to store a wealth of information is what I like the most early-on. Support has been excellent - prompt and thorough! Cons Integration with existing data wasn't seamless and still is in question; there is so un-tapped functionality available that it is a bit overwhelming. An organization with a dedicated full-time staff to manage the software would be advised. Review Source Virginia L. Database Manager Used the software for: Less than 1 year ### "Newbie Learns the Ropes" April 13, 2021 4.0 My Richmond Humanitru team is awesome. They are always quick to respond to questions and find solutions for us. Pros I am new to Development and I found the software very intuitive. Understanding Humanitru helped me understand the basic concepts of Development. Cons Pledge status reports need improvement (but I am told this already in the works). Review Source R Reviewer Office and Program Manager Used the software for: Less than 1 year ### "Innerwork feedback" December 16, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] and the team have always been incredibly responsive and thorough in whatever they do for us! Pros It is pretty intuitive to use, not difficult to remember steps snd what to do once you’ve used it a few times. Cons In downloading reports to my desktop, the spreadsheets download in a firm spreadsheet format that is upside down and backward. It seems to be an error on my computer’s end but I have not been able to figure out how to fix it. Review Source R Reviewer Executive Director Used the software for: Less than 1 year ### "Donor database and more" December 21, 2020 4.0 It's been a great experience. With time we will truly understand giving patterns and have a stronger hold on donor relations. Pros Integration went relatively smoothly, with very little effort on my part. The software has many incredible features and benefits. There are many ways to segment and categorize donors to understand giving trends as well as track volunteers. Cons It does lack a database of articles or instructions to search when encountering a question. The customer service is amazing but I wish I didn't have to bug them for every question and could search a topic on the platform. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.