# IT Glue Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about IT Glue Software - reviews, pricing plans, popular comparisons to other Document Management products and more.

Source: https://www.capterra.com/p/170401/ITGlue

---

# 

 IT Glue Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

IT Glue

## What is IT Glue?

IT Glue is a Document Management platform built specifically for IT professionals. IT Glue is your single source of truth for all your critical IT information including SOPs, licenses, how-to guides, assets, passwords, vendors and more. Each piece of information can be linked to the others and kept up-to-date with automations, making for a seamless experience where your team has everything they need at their fingertips, without toggling between multiple platforms.

## What is IT Glue used for?

[Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Document Management](https://www.capterra.com/document-management-software/)[Password Management](https://www.capterra.com/password-management-software/)

Overall rating

Based on 331 user reviews

Reviews sentiment

Positive

97%

Neutral

3%

Negative

0%

Pros & cons

Secure password control system

Flexible asset organization platform

Inconsistent document search experience

Starting price

$29

Per User, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for IT Glue?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.kaseya.com&name=IT Glue)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### IT Glue

4.6 (331)

VS.

[4.1 (195)](https://www.capterra.com/p/13803/N-central/reviews/)

Starting Price

$29

Per User, Per Month

Starting Price

$1.75

Other

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (331)

Ease Of Use

3.9 (195)

Value For Money

4.4 (283)

Value For Money

3.9 (183)

Customer Service

4.4 (278)

Customer Service

3.9 (185)

## IT Glue alternatives

[4.3 (194)](https://www.capterra.com/p/163344/N-sight/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.6 (65)](https://www.capterra.com/p/235300/SuperOpsai/#reviews)

Starting price

$79.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/)

Starting price

$129.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/170401/ITGlue/alternatives/)

## Who uses IT Glue?

Based on Capterra reviews from the past 3 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Secure password control system

88% positive reviews out of 56

Most reviewers indicate password management simplifies credential storage, sharing, and access with robust security features.

lewis H

infrastructure Engineer, 51 - 200 employees.

"IT glue password management enables me and the team to manage, control and ensure fast customer support with ease of use by having all of the information in one place."

Inconsistent document search experience

48% negative reviews out of 42

Some reviewers describe search functionality as unreliable, often failing to locate documents within folders or subfolders.

Daniel T

Service Delivery Management, 11 - 50 employees.

"Another challenge I faced was with the search functionality of IT Glue. While the platform does offer a search bar, it was not always accurate, and it could be difficult to locate specific pieces of information or documentation quickly."

Flexible asset organization platform

88% positive reviews out of 26

Most reviewers find asset management valuable for linking, customizing, and securely storing interconnected information.

Tejas P

IT Manager, 51 - 200 employees.

"Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc."

Centralized workflow productivity tool

100% positive reviews out of 20

Most reviewers describe efficiency as a major benefit, streamlining daily tasks and boosting overall productivity.

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Document Storage

4.6 (115)

81.74% of 115 reviewers that rated this feature as important or highly important

With this capability, you can store all client and business documents in one central, intuitive platform. Reviewers appreciate the easy uploading, linking, and editing, but some mention search limitations and desire better SharePoint integration and document versioning.

Access Controls/Permissions

4.5 (105)

77.14% of 105 reviewers that rated this feature as important or highly important

It gives you detailed control over who can access specific data, supporting granular permissions for different roles. Reviewers appreciate the straightforward management, though some feel the permission model could be more flexible and scalable.

Knowledge Base Management

4.6 (92)

75.00% of 92 reviewers that rated this feature as important or highly important

IT Glue offers a centralized space for all internal and client knowledge, making information easy to find and share. Users think the search and linking are helpful, though some wish for more advanced organization, image support, and separate KB areas.

Document Management

4.5 (83)

78.31% of 83 reviewers that rated this feature as important or highly important

This aspect helps you organize, update, and share documents efficiently in a secure, centralized location. Some reviewers find version tracking and intuitive controls valuable, but others mention a steep learning curve and occasional search or update limitations.

Audit Trail

4.4 (53)

77.36% of 53 reviewers that rated this feature as important or highly important

With audit trail capabilities, you can track who accessed or changed documents and when. Reviewers indicate this is valuable for compliance and security, though some say searching logs is tedious and the interface could be improved.

Secure Data Storage

4.7 (78)

80.77% of 78 reviewers that rated this feature as important or highly important

Securely stores data to prevent data loss or breaches

IT Glue 92 features

It gives you detailed control over who can access specific data, supporting granular permissions for different roles. Reviewers appreciate the straightforward management, though some feel the permission model could be more flexible and scalable.

Integrates with Active Directory

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Manage assets throughout their lifecycle to optimize profit

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

With audit trail capabilities, you can track who accessed or changed documents and when. Reviewers indicate this is valuable for compliance and security, though some say searching logs is tedious and the interface could be improved.

Create backups and provide methods to recover deleted/lost data

Create and manage digital catalog of products/services with their details, specifications, and price

Track changes in laws and regulations and compare previous legislation to current legislation

An itemized to do list that can be edited as tasks are completed

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Track and manage adherence to policies for any service, product, process, or supplier

Track and report regulatory data to either internal management or external stakeholders

Configure existing workflows to meet your organization's needs

Identify component attributes like servers, hardware, software, and manage relationships across all services

Track, store, and access client contracts or licenses

Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Creation and customization of dashboards

Import and export data to and from software applications

Automated or logic-based workflows that assist in the creation of electronic documents

Scan, move or upload electronic files within the software's repository

Custom forms to streamline repetitious aspects of a document

This aspect helps you organize, update, and share documents efficiently in a secure, centralized location. Some reviewers find version tracking and intuitive controls valuable, but others mention a steep learning curve and occasional search or update limitations.

Review and analyze existing information across documents

With this capability, you can store all client and business documents in one central, intuitive platform. Reviewers appreciate the easy uploading, linking, and editing, but some mention search limitations and desire better SharePoint integration and document versioning.

Manage product specific documents in a categorized order

Assemble applications and processes by dragging over and arranging pre-built components

Passwords are stored in an encrypted format

A chronological record of actions or occurrences within a network, software, or process

Create, save, and store files

Public or private sharing of digital files such as documents, audio/video, images, and more

Specifically developed for the IT sector

Store, manage and track all forms in a centralized location

Search for specific words or phrases within a document or database

Managing service requests, incidents, IT issues & support with a ticketing system

Track and manage inventory levels to maintain proper supply

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Identify and respond to unexpected problems or failures (ie. "negative events")

Managing inventories and tracking changes to hardware and software configurations

Monitor the movement of one or more IT assets throughout the organization

Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more

IT Glue offers a centralized space for all internal and client knowledge, making information easy to find and share. Users think the search and linking are helpful, though some wish for more advanced organization, image support, and separate KB areas.

A repository of previously used/received RFP questions with responses

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Track and organize the number of licenses available to the organization

Observe and track the demand, usage, progress or quality of a system, product, or user

Ability of websites, web applications, or mobile applications to function without an active internet connection

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Create, manage, and track policies and procedures within an organization

Streamlining repetitive tasks and activities through automated and predefined workflows

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Creating relationships between different IT assets to define their status and dependencies in a network

Timed notification for any upcoming task, deadline, appointment, or activity

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

Allow users to access multiple services after entering their login credentials once

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Manage all supplier data and operations

Allow customers/users to submit support queries and service requests

Track the status of support tickets/escalations as they move through the service queue

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Sample files or documents that could be customized as needed or used as is

Edit text as needed

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Track revisions and updates made to files and navigate between different versions

Create, design and manage workflows for repetitive tasks

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Features

4.5 (331)

4.5

Based on 331 reviews

## Pricing

Value for money

4.4 (283)

[View pricing plan details](https://www.capterra.com/p/170401/ITGlue/pricing/)

Basic

$29.00

Per User,Per Month

It includes:

-   Domain & SSL Certificate Tracking
-   IT Glue Library & Asset Template
-   Access, Audit and Version Control
-   1 Data Source
-   1-Way PSA/CRM Sync
-   1-Way RMM Sync
-   Automated account backup
-   GlueConnect
-   Engagement
-   Checklists
-   myITchecklists™ Templates
-   Flags
-   GlueFiles
-   IT Glue Academy
-   Vault
-   OTP Generator
-   IP Access Control
-   Single Sign-On (SSO/SAML)

Select

$38.00

Per User,Per Month

It includes:

-   Domain & SSL Certificate Tracking
-   IT Glue Library & Asset Template
-   Access, Audit and Version Control
-   2 Data Sources
-   2-Way PSA/CRM Sync
-   1-Way RMM Sync
-   Automated account backup
-   GlueConnect
-   Engagement
-   Checklists
-   myITchecklists™ Templates
-   Flags
-   GlueFiles
-   IT Glue Academy
-   Vault
-   OTP Generator
-   IP Access Control
-   Single Sign-On (SSO/SAML)
-   Workflows

Enterprise

$44.00

Per User,Per Month

It includes:

-   Cooper Copilot for IT Glue
-   Domain & SSL Certificate Tracking
-   IT Glue Library & Asset Template
-   Access, Audit and Version Control
-   Unlimited Data Sources
-   2-Way PSA/CRM Sync
-   1-Way RMM Sync
-   Automated account backup
-   GlueConnect
-   Engagement
-   Checklists
-   myITchecklists™ Templates
-   Flags
-   GlueFiles
-   IT Glue Academy
-   Vault
-   OTP Generator
-   IP Access Control
-   Single Sign-On (SSO/SAML)
-   Workflows
-   Just-In-Time Provisioning for SSO
-   IT Glue API Access
-   Custom SSL Branding
-   Runbooks
-   Office Cloud Editor

Value for money

4.4 (283)

4.4

Based on 283 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

GitHub](https://www.capterra.com/p/129067/GitHub/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)[

Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[

Atera](https://www.capterra.com/p/144309/Atera/)[

ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (278)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (278)

4.4

Based on 278 reviews

## User reviews

Overall rating

4.6

Based on 331 reviews

Filter by rating

5(226)

4(95)

3(9)

2(0)

1(1)

Mentioned topic

Sorted by most recent

SS

Sukhjit S.

System Administrator

Information Technology and Services

### "IT Glue - A solid platform that's always improving"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

December 10, 2025

Recommend it every MSP I know. Put in the time and effort to manage it properly and you'll reap massive rewards.

Pros

With Kaseya now integration its whole stack together - the benefit of organizing all your data into IT Glue just continues to improve with time. We've been able to integrate data from 365 (licenses, bitlocker, intune, users, etc) right into a customers org, securely share credentials, grant customers access via MyGlue, build out Network Maps - the list just goes on and on. They're constantly improving and taking feedback from the community - very happy with the future of the platform.

Cons

Like any platform - it's about the time and effort you put in. The initial time to get going was definitely a lot in our case since we had just a long history of half-hearted documentation and a lot of stale data everywhere.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DR

Denuka R.

Operations Manager

Information Technology and Services

### "A Game-Changer for IT Documentation and SOPs"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 10, 2025

Overall, my experience with IT Glue has been very positive. It has streamlined how we manage documentation, standard operating procedures, notes, and critical client information in one central platform. The ability to link assets, create structured SOPs, perform quick text edits, and collaborate with the team in real time has been a huge time saver. The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing credentials while improving efficiency and security across daily operations.

Pros

I really like how IT Glue makes day-to-day work faster and more organised. The Q shortcut to instantly find any documentation saves a huge amount of time, especially when juggling multiple clients. The Smart SOP generator is also very helpful for creating consistent processes quickly. I also value the ability to securely store 2FA details, which keeps everything in one place while maintaining strong security for the team.

Cons

The search function can sometimes feel inconsistent, especially when trying to locate older or very specific records. Another issue is that even after an organisation is archived, some passwords still appear in search results, which can be confusing and impact overall data cleanliness.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DT

Danny T.

VP Operations

Computer & Network Security

### "IT Glue Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

December 10, 2025

Overall, it's a positive, best-in-class documentation tool. Making SOP documentation is a breeze! Highly recommend.

Pros

The ability to relate items to each other has been paramount. It's easy to navigate and use. Lots of great integrations.

Cons

Wish there was interaction with the dev team on technical issues. Configuration matching can sometimes not work well with integrations.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LB

Logan B.

IT Anaylst

Computer & Network Security

### "Great Product!!! Love IT Glue!!!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 9, 2025

I enjoy IT Glue a lot and it brings lots of value to what I am using it for and keeping different things organized

Pros

I like the documentation organization and password storage for each organization. Also helps me track assets that are in place

Cons

It can be hard to navigate from organization to organization but other than that it helps keep everything that I need organized

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HK

Harrison K.

Help Desk Manager

Information Technology and Services

### "ITGlue | Great Value for your Org"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

November 24, 2025

Great product, I love the analytics in the backend for metrics with the team. Its a great incentive to get them to document things. We document everything and having the ability to break things into folder etc is amazing.

Pros

ITGlue has a extensive library of templates for configurations and documentation. The integration between connectwise and other platforms is second to none.

Cons

The overall UI design leaves something to be desired. Its bulky and little things like not being able to ctrl+a to select a whole line of text is annoying.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LL

Lance L.

Project manager

Internet

### "Easy to use and fluid!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 1, 2025

Pros

Super value! Easy to use snd manage! Easily able to roll out it glue and stay organized!!!! Totally worth every penny!

Cons

Nothing this software is fluid snd great and knows how to make a good product! Keep it up! Loveeee ittt

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CA

Craig A.

National Manager, Managed Service Delivery

Information Technology and Services

### "Best Documentation Tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 17, 2025

Overall, the experience is smooth and slick. Engineers can easily find and update the information they are needing quickly.

Pros

Ease of use mainly, and the ability to integrate with the other products in the Kaseya suite e.g. DRMM, AutoTask etc.

Cons

It can get a little complicated to configure some things, and the integrations with non-Kaseya products are a bit hit and miss.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

COO

Information Technology and Services

### "Amazing Documentation and Management!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 16, 2025

IT is really great. It provides an easy to document processes, manage passwords and collaborate with teams. Using the simple account/security management, we were able to onboard our first employee and give them access to all the account they need. This includes documentation and passwords to jump in and start working right away.

Pros

IT Glue has this feature Cooper Copilot Smart SOP Generator that allows you to basically record the steps you take for a procedure and automatically documents it. This is an amazing feature and creates an easy way to create documentation that can easily be shared with team members.

Cons

I would like the domain and SSL tracker to also monitor the website for downtime. I don't like the way it creates a default location completing certain actions, even when an address already exists.

Switched from

[Bitwarden](https://www.capterra.com/p/210695/Bitwarden/)

We already use other Kaseya products and wanted to add documentation to our stack.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RT

Rodolfo T.

Network Admin

Computer & Network Security

### "Makes documentation easy"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 16, 2025

Very happy with the product. Helps me keep track of all my clients router configurations, expirations and passwords.

Pros

I couldn't do my job without IT Glue. I am in and out of it all day long. Very organized and easy to use.

Cons

Does not automatically bring in new configurations. I have to go to integrations and match or create them.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JR

Jaycob R.

Application Project Manager

Accounting

### "IT Glue keeps getting better each year!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 16, 2025

I have used IT Glue for roughly 7 years and absolutely love it. IT Glue keeps getting better each year and their client support team is extensive and caring. if you need any support, their engineering support collabs with you for best practice and successful workflows.

Pros

IT Glue is a structured and organized but so interconnected. I love the tabs and configurations. this allows easy collaboration of live documents without getting lost in the white noise spiderweb connections.

Cons

Cannot Archive Imported files like word, excel and PDFs. this would be a great feature to include. I think we could have a lot of functionality added if this gets included.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/170401/ITGlue/reviews/)

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