# Device42 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Device42 the right IT Asset Management solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144214/Device42/reviews --- Device42 4.8 (59) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Device42 Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews mk myeong hyeon k engineerComputer Software, 10,001+ employeesUsed the software for: 6-12 months. “It effectively offers a comprehensive overview of server communication, thereby providing valuable insights into the overall system architecture.“ November 12, 2023 DV Dinco V CMDB AdminComputer Games, 10,001+ employeesUsed the software for: 1-2 years. “Sometimes is confusing for several users to know what is the best way for reports.“ September 13, 2023 BC Brian C Information Security EngineerFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “The data which is collected and presented, in an intuitive and accurate manner, by Device42 provides key functions for all the IT hats I wear, including Asset Management, Data Center Operations, and Information Security.“ September 21, 2022 Fs Francois s Sr Infrastructure ManagerComputer Software, 10,001+ employeesUsed the software for: More than 2 years. “not possible to use and external database.“ September 7, 2022 mk myeong hyeon k engineerComputer Software, 10,001+ employeesUsed the software for: 6-12 months. “The provision of support is truly exceptional and proves invaluable in addressing inquiries of varying magnitudes.“ November 12, 2023 Geraldo M Senior Manager, IT Infrastructure and Cloud OperatioonsFinancial Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Device42 provide a great deal of visibility and help us in many process throughout the org.“ September 28, 2022 ## Showing most helpful reviews Showing 1-25 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Geraldo M. Senior Manager, IT Infrastructure and Cloud Operatioons Financial Services Used the software for: 1-2 years ### "Device42 give you great insights and control over your infrastruccture." September 28, 2022 5.0 From stale spreadsheet, to scripted google sheets to Device42 was a journey that we took and now we're happy that these days are over. Device42 provide a great deal of visibility and help us in many process throughout the org. Pros It's easy to set-up and get up-and-running in days with a close-to-perfect coverage Cons It can be overwhelming for some folks, but the customer success team is great in covering that. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Automation needs. Review Source VR Verified Reviewer Director, IT Education Management Used the software for: 2+ years ### "D42 is a comprehensive and well developed small market solution" September 22, 2022 5.0 Very positive. We like the product so much that while the enterprise has selected another vendor for CMDB, we continue to use it internally for Server and Network-based CMDB, data center mapping, and rack elevations. Pros Easy installation, configuration, and ongoing management. Cons modular licensing for various components Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing Device42 Cost overall. API functionality. Elevations and mapping features. Review Source VR Verified Reviewer Senior Application Architect Computer Software Used the software for: ### "Admittedly I have little experience with this software" April 10, 2018 3.0 We never went past the review process. It just wasn't bringing what we needed to move forward. I Pros They had some interesting features, i like the rest API and the link to Jira. They did seem very strong in the integration department. Cons The overall interface was not what we hoped for. It was difficult for us to find something and all the relationships that were important to us in an efficient manner. Too many click through steps. We were looking for a more complete CI picture. Review Source Response from Freshworks May 30, 2018 Hello- Sorry for the late response and thank you for the feedback. We recently released a new version with a new UI and a new reporting engine that should help fix a lot of the cons you posted. Please see the blog post below and if you'd like to setup another free trial please let us know and we'll be glad to set that up and get you on the phone with an engineer. https://www.device42.com/blog/2018/04/device42-gets-a-new-look-in-milestone-release-v15/ VR Verified Reviewer Infrastructure Engineer Financial Services Used the software for: 2+ years ### "One of the best DCIM platforms out there with an API that allows great possibilities" May 21, 2018 5.0 This has become a tool to nearly everyone in the organization. It has allowed us to keep track of a very dynamic environment and ultimately improved user workflows. These types of benefits improve our quality of work and allow us to save time in many ways for other aspects of our business. Pros One of the best things about Device42 is their amazing customer support; they are very quick to address issues and are always implementing feature improvements. Device42 also offers a one-stop-shop for all things DCIM, a robust IPAM, Password management, and additional add-ons such as power monitoring that has ultimately helped improve our workflow and organizational capabilities. Their auto-discovery tools are quite in-depth at pulling information from our devices. Cons With all software, there will be bugs and issues to workout, but Device42's willingness to tackle and improve upon their platform constantly is what keeps us coming back. Auto-discovery can be difficult to implement depending on the complexity of the environment but the addition of remote collectors has definitely helped. Review Source VR Verified Reviewer Network Operations Telecommunications Used the software for: 1-2 years ### "Easy to access, easy to use - means network documentation stays up to date. " November 22, 2017 5.0 The software helps us keep track of our off-site colocations. We can track rack information, including what devices are where, power loads, and physical connectivity to each device and through patch panels. Pros Having information about our remote rack space documented and easily accessible has been a boon, especially when we need to request 3rd party remote hand to make simple changes for us. I think last month we needed a small change, and I was able to pull out Device42 and follow a set of cables through 2 patch panels in order to provide precise instructions on cable changes I wanted completed by the technician providing the remote hands. Cons We are currently primarily using Device42 to track remote sites on how things are situated in racks and how everything is interconnected at the site. One thing I feel they could improve for the future is the extraction of physical connectivity information from their software. I would love to be able to see a full holistic view of the physical interconnections throughout one room, or a building. At the moment its easy to bring up interconnections on a single device, or a single rack, but nothing on a grander scale. I've spoken with support and they said they'll mention this to development to see if this is on the road map. Review Source VR Verified Reviewer IT Specialist Oil & Energy Used the software for: 1-2 years ### "Best value DCIM with open API. Solid customer support." August 6, 2018 5.0 Pros For us, Device42 is really one of the best data center infrastructure management platform out there in terms of flexibility. It’s extensive RESTful API offers wonderful possibilities and has allowed us to integrate into our internal systems as well as a number of other areas in our organization including VMware vRealize Automation It’s a highly accessible inventory and asset management application that offers a lot of functionality with minimal hassle and a reasonable cost. And the best part is it just keeps getting better with every iteration. Cons At the moment, bringing up connections on a single device or rack can be done easily without a hitch, but we’d like to see more of it in a much larger scale. Their customer support has been really good though in addressing all other issues and they promised to get back to us if this gets included in development. Review Source VR Verified Reviewer Senior Data Center Engineer Financial Services Used the software for: 2+ years ### "Excellent support, solid platform with a real future in the DCIM World" November 20, 2017 4.0 Pros I have used several of the DCIM offerings out there nowAn excellent tool for those users tired of being stuck within the confines of a closed off product. The flexibility Device42 offers their customers is hands down the best in the market. With the offering of an API, we have been able to integrate Device42 into numerous areas of our company, and internal systems. If your tired of closed systems that require tons of support, or those that can nickle and dime to with add-on features...then Device42 is for you. See something missing, simply present it to them, as their DEV team works directly with the customers to help them get what they need. Review Source VR Verified Reviewer Sr. Manager of Open Systems, Mainframe & Network Publishing Used the software for: Less than 6 months ### "Robust product and amazing supprt" November 16, 2017 5.0 Pros The flexibility of the product overall. It's ability to integrate with so many other products through it's open API was a key reason for purchase. I love the ability to make mass changes to devices by exporting the data out to a spreadsheet format and re-importing versus having to touch each device individually. Cons There are a few limitations to the current version of the product but support has been wonderful to deal with and they truly listen to their customers requests for future functionality. We are still learning the product so I can't speak on all functions as of yet. Building single scan jobs to encompass, SNMP v2/3 as well as SSH would be great versus having to build 3 different scans for the same subnet space. I'd like to see IPAM show all IP addresses for a particular subnet showing both used and unused IP's. Currently it will just show you used so you need to scan through and look for a break in the sequence versus looking for an IP with a green bubble showing it's available. These are small Cons and definitely not a show stopper for us. Just nice to haves. Review Source Jeff C. Senior Information Systems Engineer Real Estate Used the software for: 1-2 years ### "Great ITIL Software" August 24, 2018 4.0 It has improved our level of service and support to our end users because of the ease of finding information quickly. Pros One of the most comprehensive software packages I have used to track IP's, inventory, network and server information. Great search capabilities. Cons It took a little bit of a learning curve to figure out the best way to enter my data. Once I got that down it was OK. Review Source EW Ernest W. Sr Infrastructure engineer Leisure, Travel & Tourism Used the software for: 2+ years ### "Best Find in a while!" April 15, 2019 5.0 Great experience and would recommend to anyone in need of asset tracking. Pros Easy to use, if you need a feature just request it and they usually get right to it, and customer support very responsive! Cons Had to build new VM for upgrade! This took some time, and a little help from CS, i had to go to a certain version, then upgrade to the new, a little confusing! Review Source WL Wallace L. Network Engineer Information Technology and Services Used the software for: 2+ years ### "Device42 Review" December 9, 2019 5.0 Overall, this is a good product. It does need a lot of attention to get it setup Pros It allows you to keep trace of all the device, hardware, using SNMP. We could save all the circuit and vendor information all as well as racks information. Cons IP address could get a bit messy. Device information could get a bit overwhelming. So setting it up and get it up and going does require quite a bit of work. Circuit LAG doesn't really work. Review Source GT Glen T. Shipping Manager Warehousing Used the software for: 6-12 months ### "Goodbye Excel "database"" September 20, 2022 5.0 Pros Easy to search for devices and assets to see what is what and where. Cons I wish it was easier to build custom reporting, but at least the D42 support team is there to assist when I need it! Review Source EO Ezra O. Dir. of Infrastructure Information Technology and Services Used the software for: 2+ years ### "D42 Review" August 28, 2018 5.0 We have been using spreadsheets for asset management. We are also spread across multiple Data Centers so it suits us well as far as building organization. Pros It is extremely thorough. It addresses all and more of the needs that I have come up with. It is also very well connected. All devices can be connected from the device down to the switch and router etc. Cons It does not have the flashiest interface I've ever seen, but it makes up for that in content. Review Source DB Dustin B. IS Engineer Real Estate Used the software for: 1-2 years ### "Great product and service." August 9, 2018 5.0 Pros This product is awesome, and is available to be viewed from anywhere internal information/db can be updated. Absolutely love this product. And it's fast to access. Support team is top-notch! Cons There are no cons on this product other than going to version 15 requires another virtual machine. But that's minor. Review Source JA Jeffrey A. Lead Technical Architect Higher Education Used the software for: 6-12 months ### "The CMDB we have been looking for." January 16, 2018 5.0 An independent hardware/software inventory system that can generate reports for renewals and keep track of hardware locations. Pros Very responsive support. Collects a lot of information from the devices themselves. Easy to make bulk additions or changes with import/exports to Excel. Cons This product has some limitation in current version, what could give use some manual job. However support is working with us to solve all our issues. Review Source KP Kevin P. Data Center Engineer Information Technology and Services Used the software for: 1-2 years ### "Device installation use and troubleshooting" January 10, 2019 4.0 Overall the product is value for money. If you invest the time needed you will be rewarded with a powerful and comprehensive computer resource audit database. Pros Simple, easy to install and scan your network. Helpdesk is excellent when you have issues. Once mastered it is a very powerful auditing tool. Cons Fiddly to set up correctly, a little convoluted, the reports are complicated to set up correctly Review Source YS Yasin S. Senior Systems Developer Information Technology and Services Used the software for: 2+ years ### "Superb product, allowed us to view/manage our infrastructure from a desk properly!" November 20, 2017 5.0 Complete DCIM Management, the ability to easily capacity plan, manage assets, carry out impact assessments etc is invaluable, together with value for money. Pros Very easy to setup, excellent discovery options, good integration with other products and good support. They will find the root cause to issues, even if it takes time. Review Source IG Ian G. Data Center Operations Manager Government Administration Used the software for: 6-12 months ### "Finally a DCIM that covers all of our needs" January 18, 2018 5.0 Complete visibility of our data center from layer one to power monitoring. Pros This is a one stop shop for any data center facility. We initially were shopping for a connectivity management tool and stumbled on this gem. You couldn't ask for more with a price point far below competitors. Cons It is a heavy lift on the front end during the initial install, but the end result is well worth it. Review Source VR Verified Reviewer Systems Engineer Computer Games Used the software for: I used a free trial ### "Did a Proof of Concept; looks pretty good!" April 8, 2019 4.0 Pros It does a good job of what we want to use it for - discovery, inventory, and with a way to extend it with info from our other systems via REST. The support team is knowledgeable and thorough. Cons Discovery definitely needs better logging. Review Source ZG Zack G. CTO Marketing and Advertising Used the software for: Less than 6 months ### "Easiest Data Center Management Software I've Seen " September 15, 2016 5.0 I've used BMC before and I've tested Nlyte, and they are great, but from start to finish this was the easiest one I've seen so far, and from the looks of it, the most comprehensive one. I've yet to discover all of the features, but it looks like it has more to offer than BMC for sure. Loving it so far... Pros Ease of installation and functionality Cons Price Review Source JD James D. Sr. Program Manager Computer Games Used the software for: 2+ years ### "A great CMDB tool" March 15, 2023 5.0 Overall the partnership with Device42 over the past 3 years have been great. The operations support for the product is a simple process and ongoing support from the sales team is also good. Pros The product met all of our requirements for a CMDB. The Device 42 team provided great support during our proof of concept testing and implementation. The implementation was not as complex compared to other enterprise CMDB tools. Ongoing support from our D42 team is great. We also have met with their product team to provide feedback for future features and enhancements. Cons We are looking forward to Device42 to continue to enhance the dashboards and advanced reporting tool. Reason for choosing Device42 Device42 met all of CMDB requirements, ease of use for the user interface, "out of the box" reporting and advanced reporting and licensing model. The additional key fact was the support model which Device42 provides. Review Source DV Dinco V. CMDB Admin Computer Games Used the software for: 1-2 years ### "Great tool for IT Inventory Management and CMDB" September 13, 2023 5.0 Pros Automation and Integration is what I consider is the most important. We have created multiple integration with other tools that allow us to have IT information in one single place. Cons \- One thing I think should be improved is the customization of discovery. It would be very useful if we can modify what is being discovered by autodiscovery and agents, not only device technical information but bussiness related information.- Other thing is the difference between the different ways of reporting, for example, we don't get the same results from Devices table export, Classic and Advanced reports, and DOQL queries. Sometimes is confusing for several users to know what is the best way for reports. Review Source SP Satesh P. Systems Engineer Financial Services Used the software for: 1-2 years ### "Great tool to keep everything organized in one place. " March 22, 2019 5.0 Each team would maintain multiple spreadsheets for physical inventory, passwords, rack diagrams for each datacenters, warranty information and software licenses. Having one tool to manage all this information simplifies everything and makes it easier to update everything . One pane of glass as they say. Pros When I first started using Device42 I was impressed with how helpful the sales team was in the deployment process. Once deployed I noticed how many tools were included in the base software. In the first few weeks after deployment in our data centers we needed to quickly run an inventory of all of our SSL certificates. Using Device42 we were able to run in an automated scan that gave us a report that we used to update all of our SSL certificates. The more you use the software the more things that can be useful for you company. I can also say that their support is top notch and always willing to help and work with you until your problem is fixed. Cons There is not much to complain about when it comes to this software. If I have to nitpick I would say that it would be the update process. I would prefer for the updates could be directly installed. Other than that its a great product to use. Review Source NJ Nick J. IT Support Supervisor Telecommunications Used the software for: 2+ years ### "Easy to Use" September 22, 2022 5.0 Been a great product and overall experience. Pros Setting up the server and the scans, and it handles itself. Being able to track users, the machines they use and software they have installed has been very helpful. Cons At times it doesn’t know how to categorize some laptops. The software really struggles to know how to label a Surface Pro. Review Source VR Verified Reviewer IT Operations Building Materials Used the software for: 2+ years ### "Device42 review" March 22, 2019 5.0 The support is great and helps us when we have both large and small questions. The dependency chart is appreciated by our change manager. Pros Great tool with many features, you can start with one area and populate it and then move on to next area until all is linked together. We started with the IPAM area to get away from our Excel spreadsheets. I realy like the feature that lets me populate something and then export that data into Excel. In Excel I can quickly add more rows of same type of information and then import it back into Device42. We have also started to leverage the welldocumented and powerfull API. The ability to add custom fields helps you to make sure you can add business specific information. Cons The autodiscovery features are really powerfull and sometimes picks up unneaded information. An improvment here would be to bbe able to exclude som information and connections. Review Source Similar Products Featured