--- title: "Vtiger CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Vtiger CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/112491/vtiger-CRM/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Vtiger CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Vtiger CRM ## What is Vtiger CRM? Vtiger is an easy to use and customisable CRM leveraged by sales teams in over 300,000 companies to boost business revenue and sales performance. Vtiger adds value at all stages of the sales process from helping you capture & identify top leads, nurture deals via automated email & SMS campaigns, collaborate with teammates, analyse & forecast revenue, streamline meetings, spot deals at risk, manage proposals & quotes, and ultimately win more deals. ## What is Vtiger CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Lead Management](https://www.capterra.com/lead-management-software/) Top alternative Featured Overall rating Based on 339 user reviews Reviews sentiment Positive 88% Neutral 10% Negative 2% Pros & cons Unified sales process management Responsive and helpful support team Sluggish performance and delays Starting price $12 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vtiger CRM 4.3 (339) VS. [4.5 (4,492)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price $12 Per User, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (337) Ease Of Use 4.4 (4,393) Value For Money 4.5 (278) Value For Money 4.3 (3,521) Customer Service 4.2 (288) Customer Service 4.4 (3,531) ## Vtiger CRM alternatives [4.4 (18,834)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (7,009)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (745)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/112491/vtiger-CRM/alternatives/) ## FAQs about Vtiger CRM Overview ### What problems does Vtiger CRM solve? Vtiger CRM solves fragmented customer records, disconnected sales and support workflows, and unclear ownership of follow-ups by centralizing contacts, leads, quotes, cases, projects, and communication in configurable modules. Sales representatives, account managers, marketing teams, support agents, and project coordinators use it to track pipeline stages, schedule activities, maintain service histories, and coordinate post-sale work. Answer based on 218 reviews Overview ### Which roles and teams benefit most from Vtiger CRM? Vtiger CRM is most used by sales managers, business development teams, and account administrators for tracking leads, opportunities, customer interactions, and territory activity. Executives, owners, and directors use reports to monitor pipeline and performance, while application engineers, IT managers, and operations teams manage technical requests, workflows, and customer support processes. Answer based on 328 reviews Overview ### What company size and industries is Vtiger CRM built for? Vtiger CRM is designed for small to medium businesses, with Information Technology and Services as its leading industry at 18%. Reviewer data shows 85% are small businesses, 12% are midsize businesses, and 3% are enterprises. It also serves Computer Software firms (13%) and Telecommunications organizations (5%). Answer based on 339 reviews Features and Usability ### What are the key features of Vtiger CRM? Vtiger CRM includes core contact, lead, opportunity, and pipeline management, with customizable fields, modules, and workflows. It also provides sales forecasting and reporting, email campaigns, project management, and help desk ticket tracking. Mobile access, calendar management, quotes, and document storage support customer-facing sales and service work. Answer based on 83 reviews Pricing ### How much does it cost and what fees or limitations are included? Vtiger CRM offers a free One Pilot plan and paid tiers from $12/user/month for One Growth. One Professional costs 30/user/month, and One Enterprise costs 42/user/month. A free trial is available. Reviewers find the free version useful but limited; advanced functionality requires a paid subscription, while open-source users may pay separately for support. Answer based on 82 reviews Integrations ### Which third-party tools and platforms does Vtiger CRM integrate with? Vtiger CRM integrates with over 30 integrations, including Gmail, Google Calendar, Google Drive, Microsoft 365, Microsoft Outlook, Microsoft Teams, DocuSign, Dropbox, Mailchimp, Adobe Commerce, Asterisk, and LinkedIn for Business. These connections cover email, calendars, document storage, team communication, e-signatures, marketing, commerce, telephony, and social business tools. Answer based on 22 reviews Getting Started and Support ### How easy is it to onboard and train a team on Vtiger CRM? Vtiger CRM offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers report that sales representatives and new staff often learn core tasks quickly, while nontechnical users can need guidance at first. Admins configuring custom modules, workflows, integrations, or self-hosted deployments generally face a steeper learning curve and benefit from structured training and support. Answer based on 43 reviews Getting Started and Support ### What customer support options does Vtiger CRM offer, and how do users rate the experience? Vtiger CRM offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe staff as friendly, patient, and helpful, with prompt issue resolution. However, some report delayed responses, ineffective chat time lags, inconsistent troubleshooting, and coverage gaps tied to time zones. Answer based on 52 reviews Ease of use ### How easy is Vtiger CRM to use? Vtiger CRM supports everyday sales and customer record management with a generally approachable interface and configurable forms. Small business teams often find it easy to adopt after setup, while new CRM users may feel overwhelmed by the available features. Some advanced settings, navigation paths, reminders, and customization tasks require training or technical support. Answer based on 83 reviews ## Pros and Cons Unified sales process management 91% positive reviews out of 43 Most users report sales management streamlines workflows, automates tasks, and centralizes sales activities for improved efficiency. Sluggish performance and delays 80% negative reviews out of 25 Most users comment performance and speed issues cause slow loading, delayed responses, and hinder overall productivity. Responsive and helpful support team 90% positive reviews out of 41 Most reviewers describe customer support as prompt, knowledgeable, and consistently available to resolve issues and answer questions. Comprehensive client activity tracking 92% positive reviews out of 24 Most reviewers find client tracking reliable for monitoring interactions, managing opportunities, and organizing ongoing projects. ## Features AI summary Based on 14,838 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Vtiger CRM includes **Customer Database**, which gives teams a central place to store and manage customer information. However, it does not include **Data Security** or **Real-Time Data**. Instead, it offers other important CRM features that reviewers also value, including **Contact Database** (**47%**), **Search/Filter** (**45%**), and **Contact Management** (**44%**). These features help businesses organize records, find information faster, and maintain clearer visibility into customer relationships, allowing teams to work more efficiently during sales and service activities. Customer Database 4.4 (7) 42.86% of 7 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Contact Database 4.8 (16) 62.50% of 16 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Search/Filter 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Contact Management 4.3 (31) 51.61% of 31 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Lead Management 4.3 (32) 56.25% of 32 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Sales Pipeline Management 3.8 (22) 50.00% of 22 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Vtiger CRM 86 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Business Card/Badge Scanning: Capture contact information by scanning a physical item and having the system automatically extract data from the scan - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Client Management: Manage contact details and communication with clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Delivery: Distributing content through various platforms or channels - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - For Insurance Industry: Intended to be used by insurers - For Sales Teams/Organizations: Caters to sales teams - For Small Businesses: Designed for small businesses - For Startups: Primarily serving startup companies - Forecasting: Form predictions based on past and present data/trends - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pipeline Reports: Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. - Predictive Analytics: Predict future data based on historical data sets - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Quotes/Estimates: Generate quotes or estimates for customers - Referral Tracking: Log and store the source of contacts/leads - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Routing: Plan daily routes to optimize employee scheduling and provide directions - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Web-based Deployment: SaaS, web-based, online deployment - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (328) 4.2 Based on 328 reviews ## Pricing Value for money 4.5 (278) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/112491/vtiger-CRM/pricing/) One Pilot $0.00 It includes: - Autoresponders - Campaign Reports - Comments Sections - Document Management - Email Integration - Idle Alerts - Listing and Segments - One View - Profile Scoring One Growth $12.00 Per User,Per Month It includes: - Autoresponders - Internal Team Collaboration - Document Management - Email Integration - Campaign Reports - Listing and Segments - One View - Multi Pipelines One Professional $30.00 Per User,Per Month It includes: - Agent Level Business Hours - Customizable Reports - Internal Team Collaboration - Invoice Generation - Lead Scoring - Least Loaded Ticket Assignment - Live Chat - Multi Pipelines - Profile Scoring - Purchase Order Management - Sales Insight - Sales Order - Social Ticketing - Vendor Management One Enterprise $42.00 Per User,Per Month It includes: - Agent Level Business Hours - Customizable Reports - Internal Team Collaboration - Internal Ticketing System - Internal Tickets - Invoice Generation - Lead Scoring - Least Loaded Ticket Assignment - Live Chat - Multi Pipelines - Profile Scoring - Purchase Order Management - Sales Insight - Sales Order - Social Ticketing - Vendor Management - Work Order Management Value for money 4.5 (278) 4.5 Based on 278 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Docusign](https://www.capterra.com/p/121506/Docusign/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (288) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (288) 4.2 Based on 288 reviews ## User reviews Overall rating 4.3 Based on 339 reviews Filter by rating Counts reflect reviews available in this feed. 5(158) 4(140) 3(34) 2(5) 1(2) Mentioned topic Recent reviews first, then most helpful RE Reviewer Customer service rep Used the software for: Less than 1 year ### "vtigercrm2112" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 September 24, 2026 Strong automation capabilities, and excellent customization. While setup and administration can require some effort. Pros Comprehensive all-in-one CRM for sales, marketing, and support. Strong contact and lead management capabilities. Cons Initial setup and customization can be complex. Duplicate lead management could be improved. Integration limitations with some external applications. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Cerris S. Project Manager Used the software for: 1-3 years ### "Vtiger CRM Has Impressive Features that Streamlines Our Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2026 Pros The user interface of Vtiger CRM is outstanding, making it a remarkable customer relationship management solution. The customer support team of Vtiger CRM is friendly. Cons With Vtiger CRM, we do not experience problems. The features of this customer relationship platform are wonderful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. kian W. Support Engineer Used the software for: 1-3 years ### "Solid CRM with useful customer management features" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 June 10, 2026 My overall experience with Vtiger CRM has been positive. It is a solid CRM that helps improve organisation, customer tracking, and team efficiency. Once it is set up properly, it becomes a helpful tool for managing customer relationships and daily business tasks. Pros Vtiger CRM is a useful and well-rounded platform for managing customer information, sales activity, support tickets, and communication in one place. I like that it brings CRM and helpdesk features together, which makes it easier to keep track of customers and follow-ups. Cons Some parts of the system can feel a little dated or take time to get used to, especially when customising workflows, fields, and settings. The interface could be a bit smoother in some areas. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aman Preet S. Developer Used the software for: 1-3 years ### "Pros and cons of Vtiger CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 January 4, 2023 Overall experience with Vtiger CRM is good as it is fulfilling our current requirements of managing contacts and other CRM supported activities just if the customer support service happens to be to better than it would have been perfect CRM. Pros Vtiger CRM's contact management feature is very much helpful and most used feature of this CRM as maintaining multiple contacts across the globe is very much hectic thing to operate and Vtiger CRM does it quite efficiently.Along with that the alert/notification feature of the same is something that we can rely on for smooth processing of task. Cons Customer support service of Vtiger CRM is not upto the mark there have been time where our issues was not resolved in a systematic manner as it took time way more as we expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer developer Used the software for: Less than 1 year ### "About Vtiger CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2025 My overall experience with Vtiger CRM has been positive. It’s a powerful all-in-one solution that helps streamline sales, marketing, and customer support processes Pros Vtiger CRM is a good user friendly and afforadable price Cons Vtiger CRM have integration limitations and some performence issues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jim C. Consultant Used the software for: Less than 1 year ### "Vtiger is excellent and affordable, with less limits even at the lower costs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 24, 2022 Excellent, would recommend it. Pros Excellent UI, very low learning curve, attractive to use and navigate around. Well integrated with the other apps I use. Workflows are excellent, and with few limits. Generally there are very few limits imposed even for low price plans, unlike many other CRMs I tried. Cons Workflows could be made easier for beginners. The project management side on my plan is fairly basic, but it's nice to have it there. Generally nothing, I really like it. The only reason I would change is if I could get a cheaper deal elsewhere. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Carlos G. VP of Sales Used the software for: 3-5 years ### "Vtiger CRM vs Competition" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 30, 2019 overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it. Pros The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place. Cons There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andrew E. Managing Director Used the software for: Less than 1 year ### "One of the better Open Source CRM platforms" 3.0 August 22, 2022 We moved from Suite CRM (another Sugar based CRM) to Vtiger based on one of the sales people we'd employed at the time. The interface was slightly better but otherwise there was not a huge difference with it. However, we did find that some of the administration was a little clunky and the process of upgrading between versions was not trivial and often resulted in issues resulting in long outages while we figured out the cause. Ultimately, we migrated away from it in favour of Insightly which is a lot more forgiving of less technically able users. Pros The interface is familiar to those who have used Sugar-based CRM platforms before and is probably one of the better ones of them. Cons The process of upgrading between versions is clumsy and error prone. The UI is not particularly friendly for less technically able members of the team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer General Manager Used the software for: 3-5 years ### "CRM whose strength was the community forgotten by the manufacturer" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 August 21, 2020 In general terms, the CRM is good, but without community collaboration is hardly to make it better and adaptable to current time Pros Its very powerful for use, understand an customize, One of the best CRM's open source from 2004-2014, that cover the income and outcome process of any mid-size organization. with tools provided by community that complement it and make it strength and powerful. Cons the manufacturer forget the community and focus its work in On Demand version and it set aside the community that helped develop and grow globally. Today it is positioned as a standard CRM that hardly provides valuable characteristics to the market, as it is no longer open source Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer CEO Used the software for: Less than 1 year ### "Convenient as SaaS, but not designed as SaaS" 4.0 April 1, 2021 My overall experience is acceptable. It works, the sales force uses it, and it has the important information. But it is not a satisfactory experience for the reasons explained above. Pros The product works, it has everything a CRM needs to have. The basic features are all there, and many advanced ones as well. It is quite comfortable to use once you learn how to use it. It is 100% Cloud, so the sales force has it available from wherever they are. Cons It looks like software designed to be a desktop application (win32), rather than software as a service. That is, the user interface (UI) design, as well as the user experience (UX) is not good. It's not very user friendly, it's not fast, the graphic design is not sexy. In short, it looks like a product that is not intended to be 100% SaaS, but to run on the Windows desktop. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/112491/vtiger-CRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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