--- title: "Vtiger CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Vtiger CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/112491/vtiger-CRM/" page_type: "product" language: "en" --- # Vtiger CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Vtiger CRM ## What is Vtiger CRM? Vtiger is an easy to use and customisable CRM leveraged by sales teams in over 300,000 companies to boost business revenue and sales performance. Vtiger adds value at all stages of the sales process from helping you capture & identify top leads, nurture deals via automated email & SMS campaigns, collaborate with teammates, analyse & forecast revenue, streamline meetings, spot deals at risk, manage proposals & quotes, and ultimately win more deals. ## What is Vtiger CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Lead Management](https://www.capterra.com/lead-management-software/) Top alternative Featured Overall rating Based on 338 user reviews Reviews sentiment Positive 88% Neutral 10% Negative 2% Pros & cons Unified sales process management Responsive and helpful support team Slow system response times Starting price $12 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vtiger CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.vtiger.com&name=Vtiger CRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vtiger CRM 4.3 (338) VS. [4.4 (18,803)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $12 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (336) Ease Of Use 4.0 (18,138) Value For Money 4.5 (277) Value For Money 4.0 (12,824) Customer Service 4.2 (287) Customer Service 4.1 (14,056) ## Vtiger CRM alternatives [4.5 (4,479)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (6,989)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (742)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (909)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/112491/vtiger-CRM/alternatives/) ## FAQs about Vtiger CRM Overview ### What problems does Vtiger CRM solve? Vtiger CRM solves scattered customer data, inconsistent follow-ups, and disconnected sales, support, and project workflows by centralizing leads, quotes, tickets, documents, and communication. Sales reps, account managers, support teams, and growing SMB operations benefit most from better pipeline visibility, faster case resolution, fewer duplicate records, and easier task prioritization. Answer based on 217 reviews Overview ### Which roles and teams benefit most from Vtiger CRM? Vtiger CRM is most used by sales teams, business development professionals, and company leaders who need one system for pipeline visibility, contact management, and follow-up tracking. Marketing and operations teams use it to coordinate campaigns, support handoffs, and customer communications, while IT and engineering roles manage customization, integrations, and workflow efficiency. Answer based on 327 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Vtiger CRM built for? Vtiger CRM is built primarily for small businesses, which make up 85% of reviewers, with Information Technology and Services leading at 18%. It is aimed at small to medium businesses, with 12% midsize and 3% enterprise usage, and is commonly used in Computer Software at 13% and Telecommunications at 5%. Answer based on 338 reviews Features and Usability ### What are the key features of Vtiger CRM? Vtiger CRM includes core CRM features like contact management, lead management, opportunity tracking, and sales pipeline management, plus differentiators such as customizable modules and fields, support ticket management, email campaigns, and custom reporting. Reviewers also frequently mention the mobile app for access to customer data, tasks, and updates on the go. Answer based on 83 reviews Pricing ### How much does it cost and what fees or limitations are included? Vtiger CRM starts with the free One Pilot plan, while paid plans begin at $12/user/month for One Growth, then One Professional at 30/user/month and One Enterprise at 42/user/month. A free trial is available. Reviewers often call it affordable, but note free-version limits, paid support for open source, and some paid add-ons. Answer based on 82 reviews Integrations ### Which third-party tools and platforms does Vtiger CRM integrate with? Vtiger CRM integrates with Microsoft 365, ClickUp, and Wave, and supports over 20 integrations overall. Its catalog also includes Gmail, Google Calendar, Google Drive, Mailchimp, and Docusign, covering email, document management, scheduling, marketing, e-signature, project management, and external financial system connections. Answer based on 25 reviews Getting Started and Support ### How easy is it to onboard and train a team on Vtiger CRM? Vtiger CRM offers in-person training, live online sessions, webinars, videos, and documentation. Sales reps and new staff often onboard quickly and find daily use easy, while admins and teams handling customization or integrations usually need more time. Reviewers describe training and support as helpful, though some nontechnical users report a steeper learning curve. Answer based on 43 reviews Getting Started and Support ### What customer support options does Vtiger CRM offer, and how do users rate the experience? Vtiger CRM offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as helpful, patient, and quick to respond, especially through phone and live chat, though some report slow replies, uneven issue resolution, and occasional coverage or communication frustrations. Answer based on 51 reviews Ease of use ### Is Vtiger CRM easy to use? Vtiger CRM works well for teams that want a usable, customizable CRM, but ease of use depends on setup and experience. Small business sales and marketing teams often find daily tasks, record lookup, and data entry straightforward, while new users may feel overwhelmed by menus, advanced features, navigation, and reminder behavior. Answer based on 83 reviews ## Pros and Cons Unified sales process management 91% positive reviews out of 43 Most reviewers describe sales management as streamlined, supporting lead nurturing, quoting, and collaboration across sales teams. Slow system response times 80% negative reviews out of 25 Most reviewers report performance and speed issues, including slow loading, delayed responses, and time-consuming navigation. Responsive and helpful support team 90% positive reviews out of 40 Most reviewers appreciate customer support for its prompt assistance, technical expertise, and willingness to resolve issues quickly. Comprehensive client activity tracking 92% positive reviews out of 24 Most reviewers find client tracking enables organized project management, easy opportunity follow-ups, and clear activity histories. ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) Vtiger CRM supports all three of the features reviewers value most: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track deals through each sales stage, and manage new prospects more effectively, allowing teams to improve follow-up, maintain visibility into revenue opportunities, and build stronger customer relationships. Contact Management 4.3 (30) 50.00% of 30 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Sales Pipeline Management 3.8 (22) 50.00% of 22 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Lead Management 4.3 (32) 56.25% of 32 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Data Import/Export 4.1 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Import and export data to and from software applications Task Management 4.6 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Contact Database 4.8 (16) 62.50% of 16 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Vtiger CRM 83 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Business Card/Badge Scanning: Capture contact information by scanning a physical item and having the system automatically extract data from the scan - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Client Management: Manage contact details and communication with clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - For Insurance Industry: Intended to be used by insurers - For Sales Teams/Organizations: Caters to sales teams - For Small Businesses: Designed for small businesses - For Startups: Primarily serving startup companies - Forecasting: Form predictions based on past and present data/trends - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Predictive Analytics: Predict future data based on historical data sets - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Quotes/Estimates: Generate quotes or estimates for customers - Referral Tracking: Log and store the source of contacts/leads - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Routing: Plan daily routes to optimize employee scheduling and provide directions - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Web-based Deployment: SaaS, web-based, online deployment - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (327) 4.2 Based on 327 reviews ## Pricing Value for money 4.5 (277) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/112491/vtiger-CRM/pricing/) One Pilot $0.00 It includes: - Autoresponders - Campaign Reports - Comments Sections - Document Management - Email Integration - Idle Alerts - Listing and Segments - One View - Profile Scoring One Growth $12.00 Per User,Per Month It includes: - Autoresponders - Internal Team Collaboration - Document Management - Email Integration - Campaign Reports - Listing and Segments - One View - Multi Pipelines One Professional $30.00 Per User,Per Month It includes: - Agent Level Business Hours - Customizable Reports - Internal Team Collaboration - Invoice Generation - Lead Scoring - Least Loaded Ticket Assignment - Live Chat - Multi Pipelines - Profile Scoring - Purchase Order Management - Sales Insight - Sales Order - Social Ticketing - Vendor Management One Enterprise $42.00 Per User,Per Month It includes: - Agent Level Business Hours - Customizable Reports - Internal Team Collaboration - Internal Ticketing System - Internal Tickets - Invoice Generation - Lead Scoring - Least Loaded Ticket Assignment - Live Chat - Multi Pipelines - Profile Scoring - Purchase Order Management - Sales Insight - Sales Order - Social Ticketing - Vendor Management - Work Order Management Value for money 4.5 (277) 4.5 Based on 277 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (287) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (287) 4.2 Based on 287 reviews ## User reviews Overall rating 4.3 Based on 338 reviews Filter by rating 5(158) 4(140) 3(33) 2(5) 1(2) Mentioned topic Sorted by most recent PT Piergiorgio Tamiazzo C. Project Manager Consumer Services ### "Vtiger CRM Has Impressive Features that Streamlines Our Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2026 Pros The user interface of Vtiger CRM is outstanding, making it a remarkable customer relationship management solution. The customer support team of Vtiger CRM is friendly. Cons With Vtiger CRM, we do not experience problems. The features of this customer relationship platform are wonderful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KW Kian W. Support Engineer Information Technology and Services ### "Solid CRM with useful customer management features" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 June 9, 2026 My overall experience with Vtiger CRM has been positive. It is a solid CRM that helps improve organisation, customer tracking, and team efficiency. Once it is set up properly, it becomes a helpful tool for managing customer relationships and daily business tasks. Pros Vtiger CRM is a useful and well-rounded platform for managing customer information, sales activity, support tickets, and communication in one place. I like that it brings CRM and helpdesk features together, which makes it easier to keep track of customers and follow-ups. Cons Some parts of the system can feel a little dated or take time to get used to, especially when customising workflows, fields, and settings. The interface could be a bit smoother in some areas. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User developer Computer Software ### "About Vtiger CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2025 My overall experience with Vtiger CRM has been positive. It’s a powerful all-in-one solution that helps streamline sales, marketing, and customer support processes Pros Vtiger CRM is a good user friendly and afforadable price Cons Vtiger CRM have integration limitations and some performence issues Switched from [SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/) comparetively Vtiger CRM have good performance and solving complex problems Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RN Roberto N. COO Information Technology and Services ### "Un alleato efficace per la gestione clienti" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 November 28, 2024 Vtiger CRM è versatile e intuitivo, ottimo per integrare vendite e assistenza. Qualche complessità nella configurazione, ma esperienza complessiva positiva. Pros Vtiger CRM integra vendite, marketing e assistenza in un'unica piattaforma. Facile da usare, personalizzabile e accessibile da qualsiasi dispositivo grazie al cloud. Cons Alcune funzionalità avanzate di Vtiger CRM possono risultare complesse da configurare. La versione gratuita ha limitazioni significative. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Moises R. Founder and CEO Management Consulting ### "Una muy buena opción para una pequeña empresa." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 August 25, 2024 Genial, la mejor opción sin duda para que una pequeña empresa pueda llevar toda la estructura y organización. Pros Su facilidad de uso, configuración y adaptabilidad a diferentes modelos de trabajo. Cons Bueno hasta el momento me ayudado con lo que he necesitado. Y ya que estoy usando la versión gratuita obviamente estoy un poco limitado, sin embargo, creo que dentro de pronto voy a necesitar mejorar la suscripción Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [Freshsales](https://www.capterra.com/p/155563/Freshsales/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Vtiger CRM Por su versión gratuita que me permite gestionar con pocos usuarios hasta 3000 registros. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NM Nathan M. Director Internet ### "Versatile and scalable " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 3, 2024 Hugely positive and I prefer this CRM to others I have used which tend to be a lot more expensive the Vtiger. Pros The ability to customise the CRM to your business requirements. Cons Connecting modules together can be tricky for beginners. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Vtiger CRM Price a lot more affordable and scalability. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IM Ismael M. Sales Executive Business Supplies and Equipment ### "Vtiger CRM is a Game Changer" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 29, 2024 Pros Vtiger has been a game changer for us especially the sales team. it has various features that makes sales and marketing more profitable and its very enjoyable to work with. The best feature in Vtiger is the sales automation and emails marketing options. We are able to conduct sales online with ease which makes us reach more customers which increases productivity. This too is also very affordable which reduces marketing cost on other avenues. The ability to install this tool in our phones is also an advantage for us. We work from anywhere with this app which leads to higher yields. Cons frankly the software has worked wonders for us. We cant dare rate this tool below 8/10. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [Oracle Cloud CX](https://www.capterra.com/p/212274/Oracle-Cloud-CX/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HM Hanane M. Freelance Marketing and Advertising ### "The great app" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 30, 2024 A very wonderful experience and still like you Pros For ease of use .It offers a range of features for smaller companies Cons A very good application in which there are no downsides Switched from [SuiteCRM](https://www.capterra.com/p/136373/SuiteCRM/) It is considered a powerful resource with a set of features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kamal Dyne N. Developper Full-Stack Computer Software ### "Multilangues des tutos" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 20, 2023 Je suis un francophone et pour avoir parcouru le logiciel il dispose de nombreuses fonctionnalité qui sont très recherché mais la non disponibilité de tutoriels dans ma langue c'est a dire le français n'a pas été d'une grande aide. Pros Vtiger est l'un des grands CRM avec de multiples outils de gestion qui favorisent grandement la gestion et le suivi. Et ces outils sont accompagnés de multiples tuto sur leur chaine Youtube. Cons Cependant ces tutos qui sont reservés aux utilisateurs de diverses langues ne sont disponibles qu'en anglais et favorisant ainsi une unique langue. Que ferons les francophones desireux d'utiliser ? Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Baudelaire A. Specialiste informatique Accounting ### "Une application Formidable et populaire" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 19, 2023 Pros Elle permet de gérer la relation clientèle qui offre des fonctionnalités telles que la gestion des contacts, des leads, des opportunités, des campagnes marketing Cons le manque de flexibilité dans la personnalisation de l'interface utilisateur, des fonctionnalités complexes ou difficiles pour les nouveaux utilisateurs, des bugs occasionnels et des performances parfois lentes Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) [Instagram](https://www.capterra.com/p/210721/Instagram/) [YouTube](https://www.capterra.com/p/237905/YouTube/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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