Call Center Software Directory

Featured Software

Need call center technology? Don't waste your budget on expensive hardware... Leverage your existing phones instead. Whether it's a sophisticated PBX or a single phone line, Telax works with what you have! Perfect for centers with 1 to 100 agents. Telax Hosted Call Center provides you [more]

More Links:      Live Demo      More Info      Contact Us

Streamline your call center operation with IssueTrak. IssueTrak's 100% Web based solution allows your call center or service desk to run efficiently, resulting in faster resolution of issues, controlled costs and increased customer satisfaction. IssueTrak has proven effective in large and small [more]

More Links:      Online Demo      Feature List      Pricing Information      www.issuetrak.com

i-Sight Call Tracking Software helps you work with efficiency. Quickly record calls using call scripting features, or automatically route emails to the right people for resolution. Customize the application to optimize your workflow and ensure that every call is answered. i-Sight is web based [more]

More Links:      Call Tracking Overview      Join A Live Demo      Customer Stories      Latest News

Transera offers the most adaptive on-demand virtual call center solution for distributed agents. Organizations of any size can rapidly deploy a feature-rich call center for agents located anywhere in the world, including in-house, outsourced, remote, or at home. Transera provides an unprecedented [more]

Envision Telephony provides software and services that improve performance from the contact center to the enterprise. The company's solutions enable customers to consistently deliver legendary customer experiences by improving agent effectiveness, contact center and enterprise performance. Envision' [more]

More Links:      About Envision Telephony      Improve Agent Quality      Contact Us      Read Success Stories

Contactual's on-demand contact center solution allows you to jump-start your call center with no hardware or software to buy and no implementation or maintenance team to hire. OnDemand Contact Center enables organizations to manage customer interactions through a complete, flexible solution, which [more]

More Links:      Online Demo      Online Quote

Centcom is a 100% web-enabled Predictive Dialing service that requires no additional hardware--all you need is a standard phone line and a computer with an internet connection. Within minutes of your activation, your call center will have access to all of the features of Predictive Dialing, like [more]

Contact Center Anywhere (CCA) from Oracle, the largest software provider in the world is an award winning hosted on demand virtual call center platform that offers blended inbound, outbound, email, chat, fax, predictive dialing, 100% call recording, whisper coaching, barge-in, skills base routing, [more]

More Links:      CallCenterAnywhere

InVision Enterprise WFM is a web-based solution for enterprise-wide workforce management. The application enables businesses to optimize staff scheduling and delivers significant process improvements and substantial reductions in labor costs. InVision Enterprise WFM includes functionality for [more]

More Links:      Services      Customers/Case Studies      Press Releases

The SafeSoft Solutions web-hosted call center software anticipates when to connect agents to live prospects and therefore increases their overall talk time. Our solution bypasses busy signals, answering machines and unanswered calls, among a handful of other filters. Agent call recording [more]

More Links:      View Demo Video      Register for a Free Trial      See Software Features      Read Customer Testimonial

The Xtension Recorder digital phone recorder is first to make quality monitoring and agent training a commodity product. It is plug and play technology that utilizes your existing technology infrastructure. It can be configured with distributed hardware and centralized storage or a centralized back [more]

Customer1 for Contact Centers, and Citizen311 for public sector contact centers is an application that provides a browser based Agent Desktop. With an integrated Knowledge Base, the appropriate content is provided to the agent so the customer never has to repeat their story. Escalations driven by [more]

IPscape offers software as a service for contact centres of typically less than 100 seats. Our approach allows you to break free from traditional, old world approaches to call centre technology. No upfront capital outlay, no multiple suppliers, no bloated software that???s painful to use; just a [more]

LogMeIn Rescue provides instant, real-time remote control of a customer's computer over the web - anywhere in the world, without being blocked by corporate firewalls. No previous relationship with the system is required. Rescue asks permission from the end user and is specifically designed for [more]

Noetica's SYNTHESYS call center management software provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface. With SYNTHESYS you [more]

Comprehensive Directory

125 Solutions Listed


01 Communique - I'm OnCall

Secure web-based remote control of a customer's PC, within seconds of the customer's call for help. [more]

Target Market: Small - Mid

Aastra Technologies - Centergy

Premise-based contact center for global enterprises with thousands of agents; handles more than 1.5 million busy-hour call completions. [more]

Target Market: Large

Adiance Technologies - Sidance

VOIP call center solution for the contact center industry based on an open source, standard-based IP PBX, Asterisk. [more]

Target Market: Large

Aheeva - Call Center Software

Call center solution using voice over IP for outbound telemarketing and inbound call center. [more]

Target Market: Mid - Large

Amcat International - Contact Center Suite

A multi-channel communication and call center management solution to manage contacts, information flow and work groups. [more]

Target Market: Mid - Large

Amcom Software - Smart Speech

Process a majority of routine phone requests independently of a live operator. [more]

Target Market: Mid - Large

Applied Innovation Management - HelpDesk Expert for Customer Service

Complete customer service software solution for ticket, request, problem, and call tracking. [more]

Target Market: Mid - Large

Artificial Life - ALife-WebGuide

A smart bot designed to answer questions and help visitors navigate your website. [more]

Target Market: Small - Large

Austin Logistics - OnQ

Simplify campaign managment for dialers, real-time skip-trace, DNC compliant, auto-list rotation when quota is met. [more]

Target Market: Mid - Large

Avaya - CRM Central

CRM solution with call center and call management capabilities; handles telephone, Internet, fax, email, etc. [more]

Target Market: Mid - Large

Axonom - Powertrak

Call Center module brings Internet-based marketing, ordering and customer service options all day, every day. [more]

Target Market: Small - Mid

Blue Feather Technologies - Blue Messenger

Real-time Contact Center Statistics. A unique combination of real-time statistics, presence and instant messaging. [more]

Target Market: Mid - Large

C3Gateways Services - ContactIP

Innovative customer-interaction software suite that maintains a natural flow and feel in a conversation. [more]

Target Market: Large

Web-enabled predictive dialing service with agent reporting and campaign statistics. [more]

Target Market: Small - Mid

Professional digital call recording that fits any budget with the same features as larger systems with more flexibility. [more]

Target Market: Small - Mid

CallCopy - CallCopy

Call monitoring software includes screen capture, logging, liability recording and on-demand recording. [more]

Target Market: Mid - Large

ChaseData - PowerStation

Predictive dialer software that combines outbound dialing, queued progressive dialing and managed preview dialing. [more]

Target Market: Small - Mid

Chordiant Software - Chordiant Call Center

Optimizes call center operations with a role-based desktop, agent scripts, telephony integration, data integration. [more]

Target Market: Mid - Large

Cincom Systems - Cincom Encompass

Supports sales, marketing and customer service for inbound, outbound, blended & multimedia environments. [more]

Target Market: Mid - Large

Collaboration Technologies - Realise Soft Dialer

Award winning outbound call center applications for 20 to 300 seats. Based on CTI protocols and offers. [more]

Target Market: Mid

Concerto Software - EnsemblePro

Contact center solution that includes ACD, predictive dialing, IVR, email, Web collaboration & universal queuing. [more]

Target Market: Mid - Large

Helps companies provide great customer service over the phone, by email or on the Web. [more]

Target Market: Small - Large

Coordinated Systems - Virtual Observer

Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions.. [more]

Target Market: Mid - Large

Creative Entropy - Squeeze Me In

Online appointment scheduling, call routing, appointment date, confirmation email, etc. [more]

Target Market: Small

Complaint handling software that makes it easy for your organization to collaborate and share information. [more]

Target Market: Small - Large

Data Collection Resources - CEMS

Allows call center managers to gain a true understanding of the customer experience and manage their center efficiently. [more]

Target Market: Mid - Large

Data-Tel Info Solutions - xSELLerator

Call center and debt collection software, as well as CRM, predictive dialing, call recording and call monitoring. [more]

Target Market: Mid - Large

Database Systems - Telemation

Call center software that includes CTI Software, predictive dialers, IVR and ACD systems. [more]

Target Market: Mid - Large

Datawatch - Visual Help Desk

Leverages the IBM Lotus Domino platform to provide a 100% web-based Help Desk and Call Center solution. [more]

Target Market: Mid - Large

Dial Connection - DPTS

Advanced and innovative solutions for inbound/outbound call management for the collection industry. [more]

Target Market: Large

Dialexia Communications - Dial-Centrex Hosted VoIP PBX

Business voip hosted pbx phone system and virtual office solution for small business. [more]

Target Market: Small

Digisoft - Telescript

Call center management software that increases productivity, efficiency & effectiveness of the contact center. [more]

Target Market: Mid - Large

DocuTime - TixTime

Software for effecient queue management, scheduling based on forecasts for optimal utilization, payroll integration, etc. [more]

Target Market: Small - Mid

EagleIP - EagleACD

Call Center software on demand; includes Voice ACD, WebCHAT and Email-ACD over both PSTN and VOIP. [more]

Target Market: Mid - Large

Echopass - Call Center On-Demand

Supports local agents, remote agents, and multi-site virtual on-demand contact centers. [more]

Target Market: Mid

Emaginetix - Emaginetix HelpDesk

Internet based support call software, comprising of a comprehensive customer database, and call logging interface. [more]

Target Market: Small - Mid

emailtopia - Response Manager

Email response management tool; simple integration, message routing, history, response library, system reports, etc. [more]

Target Market: Mid

Provides call center supervisors with training, quality monitoring and evaluation tools. [more]

Target Market: Mid - Large

Envox - Envox 6

Open, standards-based platform that reduces the time and cost of developing and deploying voice solutions. [more]

Target Market: Mid - Large

Epiphany - Epiphany Service

A comprehensive Web-based, multi-channel customer service application to improve call handling and responsiveness. [more]

Target Market: Large

Eptica - Eptica Outbound

Allows you to rapidly and easily manage outbound email communications with customers, to enhance service and maintain a relevant dialogue with your customer base. [more]

Target Market: Mid - Large

Exact Software - e-Synergy

Web-based solution that includes e-documents, e-CRM, e-logistics, e-project, e-HRM, e-financials, and e-procurement. [more]

Target Market: Mid - Large

Firstwave Technologies - Firstwave Takecontrol

Call center based client-server application that allows cross-departmental sharing of information. [more]

Target Market: Mid - Large

Hosted VoIP Contact Center - Inbound ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM [more]

Target Market: Small - Large

Fluency Voice Technology - Virtual Speech Agent Suite

Packaged speech recognition applications, >50% reduction in deployment time, fully configurable, 30-50% less cost than custom. [more]

Target Market: Small - Mid

Fonality - PBXtra

PBX phone system that runs on your server; includes VoIP, PSTN, unlimited extensions, voicemail, analog & IP compatible. [more]

Target Market: Small - Mid

Freedom Telework - Virtual Call Center Suite

Freedom Telework is a Virtual Call Center that offers Hosted Call Center Solutions. [more]

Target Market: Mid

FrontZone - GoldSupport

Customer support software, enables your customer support staff to store information for your customer support issues. [more]

Target Market: Mid

Full Reach - Visibility Suite

Performance management reporting tools for contact centers. [more]

Target Market: Mid - Large

Fused Solutions - KnowPlex

Efficient and comprehensive method for managing all forms of inbound customer care. [more]

Target Market: Small - Mid

Web-based software for customer service, call/contact center, help desk and customer self-service. [more]

Target Market: Mid - Large

Homisco - Fluency

Comprehensive call center software providing telephony and web-based communication for sales and service environments. [more]

Target Market: Small - Large

Hornbill Systems - SupportWorks

Track service or help requests from customers or suppliers and automate processes needed to deliver service. [more]

Target Market: Mid - Large

InStranet - Contact Centers In-Line

Ensures your call center staff always has the right information to respond to customers concerns. [more]

Target Market: Mid - Large

Integral Solutions - SupportWizard

100% Web based customer support solution. [more]

Target Market: Small - Mid

Interactive Intelligence - Vonexus EIC

Provides Microsoft platform IP communications solutions including contact and call center automation. [more]

Target Market: Large

Interactive Softworks - VoiceNet

VoiceNet is a unified contact center solution that provides inbound, outbound and blended multi-channel contact center capabilities. [more]

Target Market: Small

Interface Business Solutions - Interface Care

A customer Care solution which is designed for the durables market. [more]

Target Market: Mid